1. Ashis Kumar Nandi
Cell: 8080296127  E-mail: ashis.nandi20@gmail.com
Address: Ranjan devi Apartment, Sec 19, Koperkheirane, MSEB Road, Navi Mumbai
 Operation management Professional with 6.5 years of overall experience in the
Service Industry managing Projects and handling Operation in various capacities.
 Currently designated as Operation Manager : Aryan Imaging and Business Consultants
Pvt. Ltd.
 Seeking a challenging Managerial position in Operation.
Core Competencies:
• Areas of exposure - Process Management, Quality Management, Client Servicing,
People Management, Project Management.
• Complete understanding of operations and success in steering them to enhanced growth with
vision to drive business excellence through efficient operations and client servicing.
• Proven ability to provide a high level of Customer Service surpassing market standards and
maintain healthy relationship with peers and competitors.
• Expertise in conceptualizing & implementation of various quality improvements projects and
conducting audits for continual improvements in services.
• Skilled in Operations & SLA management, synergizing Business Partnership & Client
Interaction, SLAs forecasting and key metric management through manpower
allocation and work force management.
• Effective analyst, problem solver and communicator, able to forge solid relationships with upper
level executive leaders and build consensus across multiple organizational levels.
• Knowledge of international work cultures by virtue of interaction with overseas clients and
customers.
CAREER PROFILE
 Operation Manger : Aryan Imaging and Business Consultants Pvt. Ltd.
(November, 2014 to till date)
Job Profile:
• Assigned charge of IDEA Mumbai E2E (Pickup to Warehousing) operations leading a team
of total 250 members comprising of Group Leader, Team Leaders and Executives with prime
responsibilities of:
o Maintenance of regular interaction with clients and management; streamlining of
operations and overall process improvement with the aim of maximizing client
satisfaction.
o Ensure strict compliance to SLA parameters and optimum utilization of available
resources in addition to management of multiple queues and new process roll outs.
o Handling of capacity and planning for projected forecasts with the aim of
maintaining SLA parameters.
• Structuring and standardization of KPIs & KRAs for Group Leader and Team Leaders.
• Imparting corporate overview at inductions in addition to demonstration of partnership and
teamwork spirit amongst stakeholders.
• Updating of knowledge on products and policies with the aim of support and value addition
towards the process.

2. • Ensure strict compliance to SLA in alignment to operational metrics besides monitoring and
enforcing schedule adherence with focus on maximizing client satisfaction.
• Team management through effective interpersonal/people management skills.
• Ensuring strict compliance to proper dissemination to timely information and updates.
• Impart trainings on implementation of process changes at the micro level in addition to analysis
of process updates and roll out feasibility.
• Implementation of key learning and action plans for the subsequent period based on
observations of performance trends besides conducting fortnightly/monthly performance
reviews.
• Updating of knowledge on products and policies with the aim of support and value addition
towards the process.
• Foster partnership and teamwork spirit amongst stakeholders.
• Coordinate with HR in operational recruitments besides ensuring providing required inputs in
Training, Quality and System Applications to the respective teams.
Sr. Executive (Corporate) – DHL LOGISTIC Pvt. Ltd.Mumbai
( August 2012 – November 2014)
Job Profile:
• Assigned charge of operations leading a team of total 20 members comprising of Executive and
Junior Executives with prime responsibilities of:
• Ensure strict compliance to SLA in alignment to operational metrics besides monitoring and
enforcing schedule adherence with focus on maximizing client satisfaction.
• Team management through effective interpersonal/people management skills.
• Ensuring strict compliance to proper dissemination to timely information and updates.
• Impart trainings on implementation of process changes at the micro level in addition to analysis
of process updates and roll out feasibility.
• Implementation of key learning and action plans for the subsequent period based on
observations of performance trends besides conducting fortnightly/monthly performance
reviews.
• Updating of knowledge on products and policies with the aim of support and value addition
towards the process.
• Foster partnership and teamwork spirit amongst stakeholders.
• Coordinate with HR in operational recruitments besides ensuring providing required inputs in
Training, Quality and System Applications to the respective teams.
M1- Executive : Future Generali India life insurance co. ltd. Mumbai,
(November 2011 – August 2012)
Job Profile:
• Handling the team of mall-assurance out bound (call center) process.
• Responsible for the Business Lead of East Zone India ( West Bengal, Assam, Orissa, Bihar,
Jharkhand ).
• To sync with MIS team to prepare roistering & Leave Planer.
• Coaching & Feedback to bottom quartile of the team & & bring their performance at par with the
rest of the team.
• To Prepared Leave Planer to keep tab on the overall Shrinkage of the Team.
• Sync with the quality team to monitor the calls of the Team members & arranging feedback.
• Do the call Monitoring of the Team member & giving them regular feedback to improve the
overall quality of the team.
• Arranging team & individual briefing on a regular basis to control attrition.
• Ensuring to meet the daily target Given.
• Handling the team of mall-assurance out bound process.

3. • Spearhead steady growth of accounts through sustenance in performance resulting in
maximized client satisfaction. Also involved in development and promotion of team spirit among
team members.
S2 - Officer : ICICI Bank
(October 2010 to September 16, 2011.)
Responsibilities :
•
• Provide customer resolutions for the Online Trading in Equity market, Derivatives and Mutual
fund related query and problems faced by them.
• Handling customer queries about the product or the services Demat Account, Trading account,
being offered by the bank.
• Cross selling the product of CASA, Demat Account, Trading Account.
• Ensuring to meet the daily target given.
• To work in such a way that the department becomes the most preferred channel for customer
interaction.
CSR : Reliance BPO
(May 2008 to April 2010)
Responsibilities:
•
• Reliance Info Stream Pvt. Ltd. is the BPO Centre of Reliance Telecom service provider, which
handles all over India’s clients of Reliance Telecom Industry.
• Designation: CSE (Customer Service Executive) in Broadband Back Office Network Voice
Closure Desk.
EDUCATION
MBA in Operation Management. 2011
Arts Graduate from Burdwan University 2007
TRAININGS & CERTIFICATIONS
July 1, 2012
Derivative Market dealer module NCFM Certified.
2012
IRDA Certified.
PERSONAL PARTICULARS
Date of Birth: 18th
April, 1987.
Married.

4. Languages: English, Hindi, Bengali.