1. CURRICULUM VITAE
Arup Chowdhury
Site5 Lakshmi Venkateshwara
Layout Behind FCI Godown
Cansandra
Whitefield 560066
Mail Id:arup88130@hotmail.com
Ph no:8971588222
Objective
Work with the environment where my skill and experience blended towards achievement of
Networking and Hardware implementation and Maintenance.
Work Experience
September to till date – Accenture Services Pvt Ltd – L1 Support Engineer [On Accenture
payroll Emp code: 11016025]
 Day to day Incident management using BMS Remedy Tool.
 Monitoring and updating workstations as per Organization
Compliance Parameters like Bit Locker encryption, Windows
Update, Security patches, SCCM etc.
 Providing basic P1 troubleshooting information at desktop level.
 Antivirus installation and updating clients using Symantec.
 Network Port configuration in different VLAN.
 Creating Key-Base articles in solution data base.
 Handling Windows Deployment server (WDS)
 Handling DHCP Server
 Handling Print server
 Handling Capacity planning report
 Responsible for maintaining up-to-date Inventory of IT equipment.
 Call logging to various service providers like DELL, HP etc. for
Hardware issues.
 Erasing / wipe out of Servers & Desktop with Darik’s Boot & Nuke
(DBAN) tool.
 Verification of erasing done using Knoppix tool.
 Worked on DS L1 activity like tape transaction on timely basis.
 Worked on NS L1 activity like MAC binding, prunning, switch port
configuration.
 Proactive participation in PMK (Patch Management) activity.
 Ensuring a Desktop and laptop is 100% compliance SCCM &
WSUS parameter.
 Run the compliance tool regularly on non-compliance system
 Participating a BCP and make sure the system is ready within
timeline along with the project specific software.
 During a BCP Co-Ordinate with location DS and NS team if
required to achieve a 100% successful of BCP.

2.  Installation of OS like windows server 2008, windows server
2012,Windows 8, Windows7, XP.
Jan 2013 to September 2014 – Wipro. – L1 Engineer
 Desktop Support, responsible for daily support of all systems and
general system maintenance, problem analysis and Solving
 Maintaining IT Inventory & responding to mails in timely manner
on Asset inventory &vendor management
 Installing and Scanning and Updating of Norton and Symantec anti-
virus software’s. Operating System related problems(like system
hanging, not able to log into the system, system not booting etc)
 Configuration of mails using MS Outlook 2007 & 2010 at the client
Machines in secured location
 Basic concepts of networking, TCP/IP, and LAN troubleshooting.
June 2012 to Jan 2013–System care –Desktopsupport Engineer
 Installation and Configuration of MS outlook 2007 2010 and
Microsoft Office Applications.
 Application problems(not able to Install any Software’s like
SAP,MS-Office, Auto CAD), Network related problems(like
system is not in network, not able to access other machines and
printers or other devices)
 Application & Operating System installation.
Education
April 2009 – May2014
April 2012 – 2014
Bachelor ofComputer Science Honours. From
The University ofBurdwan
Master ofComputer Science from The University of
Burdwan (Pursuing).
Technical Expertise
 Active Directory Installation and Domain Creation.

3.  Manage the Network printers and Scanners.
 DNS Installation and Configuration and Manage the Domain Groups.
 DHCP Installation and Configuration
 Knowledge of TCP/IP.
 Hands on experience in Linux
 Hands on experience in CCNA
 Hands on experience in SCCM, IBM Tivolis,SCOM
Strength and Skills
 Positive attitude.
 Self Motivated.
 Willingness to learn.
 Proficient in computer.
Personal Details
Father’s name : Astu Chowdhury
Date of Birth : 09-April-1990
Sex : Male
Marital status : Unmarried
Nationality : Indian
Languages Known : English, Hindi, Bengali
Declaration
I hereby declare that above mentioned details are true and correct to the best of my knowledge
and belief.
Place: Bangalore
Date: Arup Chowdhury