2. Executing - Auxiliary Services
Value
Reference
Model
Planning Governing Executing
Business Human Product Supply Chain Auxiliary
Services Resource Development Services Services
Services
3. Auxiliary Services
Auxiliary
Services
Customer IT Services Organizational F&A Quality System Quality
Relations Intelligence Service Assurance
Services Service Service
4. IT Services
IT Services
Business IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT Security
Analysis Deploying Supporting Change Maintaining Handling Assuring
Managing
5. IT Planning
IT Planning
User Reqm'ts New IT Plan Disaster
Analyzing Technology Developing Recovery
Analyzing Planning
6. IT Services
IT Services
Business IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT Security
Analysis Deploying Supporting Change Maintaining Handling Assuring
Managing
IT Systems
Developing
Systems
Maintaining
7. Developing IT Systems
IT
Planning
Develop In-House
IT Needs
Systems to be
Developed IT Systems
Developing
Decide to Make
or to Buy
Systems to be Acquire Solutions
Purchased
Awarness &
Strategy
8. Develop In-house
Systems
Engineering Process
Expertise Mgt
Develop WFMS Manage Systems Systems
Develop Security
System Situational Releases Implementing
Awarness)
Develop Corporate
Portal
9. Systems Engineering Process
Concept of System Validation Plan Acceptance Testing SW Beta-
Operations Testing
URD
(ConOps) Test Feedback
System System Testing
System Verification Plan
Specification
Subsystems
SRD Test Feedback Integrating
SW High-level Subsystem Testing
Design Sub-system s Verification Plan
ADD Test Feedback
Com ponents
Integrating
Unit Verification
SW Detailed Design SW Unit / Device
Plan
Testing
Test Feedback
HW Devices
SW Com ponents Hardware
Coding Developm ent
SW Units
Definition and Decomposition Implementation Integration and Recomposition
10. System Specification
Define Interview Requirements
Identification Stakeholders Elicitation
Plan
Classify
Requirements &
Feasibility Relate Assign Priorities
non feasable
Analysis Requirements to
Application
Services
SW Prototipes URD
& Testing SW Model
System
Define Specify Documentation
Traceability Requirements
Policy
System
URD Verification System
Plan Reqm'ts
Requirements
non valid Validation
Define how Chose a Review /
"Requirements Requirements Requirements Modify
Engineering" are Handled Mgmt Tool Requirements
11. Requirements Classification
Current Reqm'ts System Reqm'ts
Analysis
Gather Resources &
Costs Data
Reqm'ts Funding
Value & Rank New
Reqm'ts
- Financial Methods
- Scoring Methods
Balance Reqm'ts
Portfolio
new reqm'ts
12. Systems Engineering Process
Concept of System Validation Plan Acceptance Testing SW Beta-
Operations Testing
URD
(ConOps) Test Feedback
System System Testing
System Verification Plan
Specification
Subsystems
SRD Test Feedback Integrating
SW High-level Subsystem Testing
Design Sub-system s Verification Plan
ADD Test Feedback
Com ponents
Integrating
Unit Verification
SW Detailed Design SW Unit / Device
Plan
Testing
Test Feedback
HW Devices
SW Com ponents Hardware
Coding Developm ent
SW Units
Definition and Decomposition Implementation Integration and Recomposition
13. High-level SW Design
Perform Trade Trade Study
Studies Result
SW Project SRS & ICD
Managing
Analyze SW Group
Pertinent Manager Review
Requirements
Hardware HW Design
Designing
Define SW Design Impact
Design Concepts of Trade Study
Subsystem
Verification Plan
Document Preliminary
Preliminary SW SDD
Design
Interaction Test
Plan
SW
Development
Group Monitoring
System
Documentation
Update
Preliminary SDD
Approved RID SW
Development
Group Review
15. Systems Engineering Process
Concept of System Validation Plan Acceptance Testing SW Beta-
Operations Testing
URD
(ConOps) Test Feedback
System System Testing
System Verification Plan
Specification
Subsystems
SRD Test Feedback Integrating
SW High-level Subsystem Testing
Design Sub-system s Verification Plan
ADD Test Feedback
Com ponents
Integrating
Unit Verification
SW Detailed Design SW Unit / Device
Plan
Testing
Test Feedback
HW Devices
SW Com ponents Hardware
Coding Developm ent
SW Units
Definition and Decomposition Implementation Integration and Recomposition
16. SW Components Coding
System User Manual Interaction Test Unit Verification Algorithm Specs
Architecture Plan Plan
(draf t)
Define Component- Softw are Interface Design Components Data Models Design Data Structure Design Algorithms
SW Component
level Requirements Specs UI Specs Design Specs Specs
Cost
Constraints
Analyzing
17. Developing IT Systems
IT
Planning
Develop In-House
IT Needs
Systems to be
Developed IT Systems
Developing
Decide to Make
or to Buy
Systems to be Acquire Solutions
Purchased
Awarness &
Strategy
18. Acquire Solutions
Analyse the Organize the Define Define Define Define
Need Evaluation Business Functional Technical Integration
Requirements Requirements Requirements Requirements
Implement the Acquire the Demonstrations Short list Screening Prioritised
Solution Solution / Benchmarks Selection / Potential Requirements
Evaluation Vendors Summary
19. IT Services
IT Services
Business IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT Security
Analysis Deploying Supporting Change Maintaining Handling Assuring
Managing
Assets
Identifying
Critical
Components
Monitoring
Licenses
Managing
Assets
Administering
20. IT Services
IT Services
Business IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT Security
Analysis Deploying Supporting Change Maintaining Handling Assuring
Managing
21. Information Handling
Information
Handling
Integrated Transactions Digital Assets Document Records
Repository Managing Managing Handling Retaining
System
Managing
22. Document Management
Capturing / Versioning Publishing / Maintaining
Create Capture eMail Capture Capture Publish by Publish by Publish by CD Publish by
Document Paper Knowledge GroupWare Corporate ROM / Printout PDF
Systems Portal Collections
Document Capture Publish Document
Review Maintain
Document Documents inactive
Document Retain Dispose
Versioning Document Document
23. Auxiliary Services
Auxiliary
Services
Customer IT Services Organizational F&A Quality System Quality
Relations Intelligence Service Assurance
Services Service Service
24. Organizational Intelligence
Organizational Intelligence Service
Sense-Making
Information Decision &
Gathering Policy
Knowledge
Deployment
Knowledge Learning &
& Memory Developme
nt
Communication & Collaboration
25. Sense-Making
Inform ation
Information is only collection of data about certain facts
State Of
whereas knowledge is the collection of all the related facts
"Data Aggregation" about a certain thing. Wisdom is the deep understanding
to solve problem and its natural while intelligence is
read the special ability to learn and plan in an extra ordinary way.
Add Knowledge
Experience create State Of
"Data Aggregation"
read
Add Wisdom
Judgement create State Of
"Data Aggregation"
read
Add Ontology Intelligence
create State Of
"Data Aggregation"
26. Organizational Intelligence
Organizational Intelligence Service
Sense-Making
Information Decision &
Gathering Policy
Knowledge
Deployment
Knowledge Learning &
& Memory Developme
nt
Communication & Collaboration
27. Information Gathering
Industry Provide
Knowledge provide Knowledge
Modules Modules
Needed
Knowledge
State Of acquire
Knowledge
define Acquiring the
Required
Knowledge
Analyze Definition of
Externally Certification
Knowledge Needed
Bodies
Status Knowledge
Acquiring the
Required
Knowledge
Internally
Knowledge
Team
Internal
Communities
28. Organizational Intelligence
Organizational Intelligence Service
Sense-Making
Information Decision &
Gathering Policy
Knowledge
Deployment
Knowledge Learning &
& Memory Developme
nt
Communication & Collaboration
30. Knowledge Preservation
Librarian Sys tem s
Codifier Provider Manager
Inventory Map Capacity Access Continuity
Capture Organize Generate Define Access Maintain
Knowledge Knowledge Knowledge Mechanisms Knowledge
Store Retrieve
Briefing Note Knowledge
Application Application
Database Structure Preservation is the
foundation of knowledge
management
KM System
31. Knowledge Management System
KM Operator Puts Questions KM System
Asks for IDs Qualifies KM
Q&A Sub-system
Members Communities
- Order ID
- Asset ID
- Members
- Process ID
- Experts
- Similarities Supply Answ ers
Reads & - Labels
Qualifies - Orders
Answ ers - Assets
- Processes
Supplies KM External
Answ ers Analysts /
Educators
Analyzes Data
KM Analyst
- Research
- Interpretation
- Perception
- Codification
Codified Know ledge Know ledge
Supplies Configurations Validates KM
Team
Documents Configurations
- Asset
- Skills&Exp
- Ind Know Mod
33. Knowledge Sharing
Basic Knowledge Sharing Advanced Knowledge
Sharing
Pers onal Public Knowledge Synergic Evolving
Knowledge Knowledge Knowledge
Knowledge One-on-one One-to-m any Networking The value of a network
Hoarding Knowledge Knowledge is proportional to the square
Sharing Sharing of the number of users
dialogue
speak / publish interact
Individual Colleagues Groups Community
35. Knowledge Integration
No
Integration
Create
Isolated Elements
Knowledge
Elements
Organize
Knowledge Structure
Creator Integrate
Knowledge Relationships
Coordinato Create a
r Whole
Knowledge
System
The whole is more than
Systems
the sum of it’s parts
Max
Syntesize Integration
r
36. Organizational Intelligence
Organizational Intelligence Service
Sense-Making
Information Decision &
Gathering Policy
Knowledge
Deployment
Knowledge Learning &
& Memory Developme
nt
Communication & Collaboration
37. Learning & Development
Educational
Institutes
Training Decision & Policy
Knowledge
Acquired
Internal
Trainers
38. Organizational Intelligence
Organizational Intelligence Service
Sense-Making
Information Decision &
Gathering Policy
Knowledge
Deployment
Knowledge Learning &
& Memory Developme
nt
Communication & Collaboration
39. Communication & Collaboration
Know ledge
State Of
"Data Aggregation"
Individual Publish Published
Know ledge Know ledge
Represent Compiled
Know ledge
Author
Influence
Recommendation
Reporter
Promote Targeted
Know ledge
Systems
Agenda Opinion
The role of knowledge use at each Marketer
stage progresses from passive
through participatory to advocacy
Advocate
The value of knowledge is realized
only when it is used for something