Dev Dives: Streamline document processing with UiPath Studio Web
Social Business and Yammer | #onlinefuturetoday
1. Enterprise Social Networking as the heart of
your social Business
Arjen Jelsma – Capgemini
Niels van der Zeyst – Yammer
#onlinefuturetoday
29 October 2012, Utrecht
11. CROSSADOPT ADDED
SILO VALUE
Conversation Added value is key: Work
Focus on helping people
Consumerisation from business value to
get work done by
answer “What is in it for
connecting them both Aim-fire-adjust
me!” Focus on Getting
internally & externally Pushing the fold
Work Done
12. Sales Marketing
CUSTOMERS COMPANIIES EMPLOYEES
PARTNERS
Finance
Company re-organisation Replace outdated
and re-alignment intranets /portals
Launch new products Integrate with SharePoint
Enter new markets Connect with customers,
Mergers & acquisitions partners, suppliers
CEO change A Social Layer across
Transform relationships existing business apps
with customers, partners, Collaborate on one
suppliers platform
13. Remove communication barriers and give employees a voice, information,
and the tools they need to take your business to the next level.
Companies with
engaged employees
see
18%
higher productivity
&
51%
lower turnover
Source: Gallup Consulting, Employee Engagement,
What's your Engagement Ratio?
14. Teams need to connect, learn from each other, and thrive in a world of rapid
change.
Organizations see a
Sales Marketing
20% - 25%
boost in productivity
with social
Finance
Source: McKinsey, The Social Economy
15. People, culture and communication are the key success drivers for agile business’.
64%
of successful
transformations
engage & energize
CUSTOMERS COMPANIES Employees
PARTNERS the organization through
ongoing communication
& involvement
Source: McKinsey, : What Successful Transformations Share
16. Traditional Intranets offer great capabilities for publishing content and providing
access to structured information. Social brings these intranets to life with fresh
discussions and active communities.
Knowledge workers
spent
28 hours
each week writing e-
mails, searching for
information, and
collaborating internally
Source: McKinsey, : The Social Economy, July 2012
17. Faster problem solving, by identifying and
acting on solutions within 24 hours instead
of weeks.
Telecomms | EMEA | 11,000 employees and 450 retail stores
Global telecommunications, internet, and financial services company with mobile, Works with SharePoint to create a more
distributed workforce turned to Yammer to improve communications, boost
social, mobile, and engaging experience.
innovation, and accelerate collaboration.
Support issues resolved in minutes while
freeing up IT resources for priority projects.
“Yammer has given our people a platform for open conversations, enabling us to share more ideas and
solve problems faster across our business.”
Derek McManus, COO, Telefonica O2
18. Efficient workflow: employees save time by
collaborating in public and private Yammer
Groups.
Professional Services | 1200 Employees, founded in 1966.
Global provider of business software and solutions for
professionals like attorneys and accountants.. Greater customer satisfaction: products and
services improved by using an external network to
solicit customer feedback.
Reduced email: efficient communication replaces a
scatter-shot broadcast model.
“Employee engagement is a core objective we’re pursuing as a company, and Yammer is one of the
best ways I know to facilitate that. It lets us leverage the power of community.”
Christian Fleck, Managing Director, UK & Ireland
19. Highly connected / mobile: Professionals who
work together but are geographically dispersed
Retailer | 130 000 Employees, founded in 1943.
use Yammer mobile Apps
Highly supportive: Contact Centre Representatives
needing to be plugged into the work of the entire
company use Yammer
Strengthening collaboration: build a strong
informal network that will help you to become
even more efficient
“With Yammer, you immediately have access to a variety of people – and you can more easily build
your network outside of your immediate circle of influence.”
Head of global intranet and internal digital channels