1. Coaching Report
3 September 2016
Registration Code EXN5780449
Name Arif Jaffery
Exam Session
Module ITIL® Foundation Certificate in IT Service Management
Exam date 09/03/2016
Final Score with a score of 75% where 65% is needed
Max Score 40
Cut-Off score 26
Result Passed
Topic Analysis
FND01 Service Management as a practice 2 / 4 50%
FND02 The Service Lifecycle 3 / 3 100%
FND03 Generic concepts and definitions 4 / 6 67%
FND04 Key Principles and Models 3 / 5 60%
FND05 Major Processes 6 / 8 75%
FND05 Minor Processes 8 / 9 89%
FND06 Functions 2 / 2 100%
FND07 Roles 1 / 2 50%
FND08 Technology and Architecture 1 / 1 100%