1. RESUME
Arbinda Khatiwoda
Mahankal-09, Kathmandu, Nepal
+977-9801029338
arbindakhatiwoda@gmail.com
Career Objectives
Seeking a challenging position in a reputed airline that provides me a wide spectrum of experience
and exposure in order to utilize my skills and serve the organization with positive attitude and
efficiency.
Education
Year Examination Board/University Name of Institution % of Marks
2014
MBA- Aviation
Management
Aeren Foundation
Indian School of Business
Management and
Administration
(Contd.)
2013 BBA GGSIPU JIMS, Kalkaji, New Delhi 75.24 %
2009 Higher Secondary HSEB
Ace Institute of Management,
New Baneswor, Ktm
62.2 %
2007 SLC HMG Board Dipendra Police School, Sanga,
Kavre
75.2%
Professional Qualifications and Trainings
1) Trainings
- Dangerous Goods Category-8 Initial Training, Doha
- Premium Customer Experience Training
- Handling Customers with Disability training
- Oneworld – Qlounge Training
- Oneworld Introduction Training
- Handling Bomb Threat Calls Course
- Aviation Security Awareness Training(AVSEC)
- Safety Management System
- Airside Safety Awareness Training
- Complaints Resolution Official Training
- Fire in Accommodation Training

2. 2) Passenger Service Agent Diploma awarded by IABA – Dubai, PSA – UK
Course Included:
- Basic knowledge on Aviation Industry.
- Knowledge about Types of Airlines.
- Knowledge on the Regulatory Authorities that regulates the Aviation Industry.
- Basic knowledge on World Geography.
- Knowledge regarding various Freedoms of Air.
- Knowledge on Airport Codes devised by IATA (International Air Transport Association).
- Knowledge regarding Times and Time Zones.
- Knowledge regarding Phonetic Alphabets and its uses.
- Basic knowledge on Aviation Terminologies.
- Basic knowledge about Technical Components of an Aircraft.
- Basic knowledge on How an Aircraft Flies. (4 Forces: Lift, Weight, Drag and Thrust)
- Basic knowledge on Trim and Balance of an Aircraft.
- Basic knowledge on Mathematical Calculations related to Load Sheet and Trim Sheet.
- Knowledge on Airport and Ground Procedures. (Check-in, Security, Gate Check,
Passport Control, Customs)
- Knowledge on Types of Baggage, Handling of Baggage / Lost Baggage, Baggage Labels.
- Knowledge on Responsibilities of Airport Flight Handling Agency.
- Knowledge on Significance ofCustomer Service in Aviation Industry / Customer Chain.
- Knowledge on Types of Tickets.
- Knowledge on Passport and Visas (Types of Visas).
- Knowledge on Various International Currency Codes devised by IATA / Handling
Currency Conversions.
- Basic knowledge on Airport Security and Emergency Measures.
- Knowledge on Ramp Safety.
Awardsand Achievements
1) Organizer of JIMS event “Kshitij& Pop-Star Nite”-2012 and 2013.
2) Achieved Bronze level in Quiz organized by “United Minds” and “IIM-Banglore”
3) 3rd Rank holder in BBA 2nd Sem.
4) 1st Rank holder in BBA 3rd Sem.
Experience
1) Working as Airport Services Coordinator for “Qatar Airways” since October 10, 2015 – present.
2) Working as Customer Services Coordinator for flydubai under G.S.A, Universal Tours and Travels
Pvt. Ltd from December 10, 2014 – September, 2015.
3) Worked as Management Head in Bokas International Pvt. Ltd(Restaurant) from March 15, 2014
– July 01, 2014.
4) Worked as an Intern in Nepal Investment Bank from December 08, 2013 – March 07, 2014
5) Worked as Admin Assistantat Industrial Engineering International Pvt. Ltd. from 2008 – 2010.
Various works included:-
a) Recording day – day financial records of the company (i.e. purchase and sales records)

3. b) Preparing reports for various projects of the company.
c) Management of day-day administration.
Computer Knowledge
1) Various Computer Skills (Microsoft office; word, excel, powerpoint, publisher , Basic Web
Designing and Database)
Languages
1) English (Fluent)
2) Hindi (Fluent)
3) Nepali (Mother Tongue)
Strength
1) Positive Attitude
2) Hardworking & Punctual
3) Competitive Nature
Personal Detail
Name : Arbinda Khatiwoda
Father’s Name : AchutKhatiwoda
Date of Birth : 17/02/1993
Gender : Male
Marital Status : Single
Nationality : Nepali
Driving License No : 06-207200
Permanent Address : Mahankal-09, Kathmandu, Nepal
Contact No : +977-9801029338
+977-1-4374598
E-mail Address : arbindakhatiwoda@gmail.com
Hobbies : Watching Football, Listening to music, Playing guitar, Playing FIFA
etc.
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

4. Reference:
 NeerajSharma
Manager
Airport Services
flydubai – KTM Station
+977 - 9801029344
 Sashi K.C
Director
Bokas International Pvt. Ltd
Kathmandu
+977 – 9801088344
 Pratik DhojRana
Sr. Officer
Nepal InvestmentBank Ltd. (Battisputali Branch)
Kathmandu
+977 – 9851067688