Enviar pesquisa
Carregar
8 expert advices on building a relationship with your customers
•
0 gostou
•
775 visualizações
Apptivo
Seguir
Negócios
Tecnologia
Denunciar
Compartilhar
Denunciar
Compartilhar
1 de 4
Baixar agora
Baixar para ler offline
Recomendados
8. evolución y distribución geográfica de la población española. los efectivo...
8. evolución y distribución geográfica de la población española. los efectivo...
Miguel Romero Jurado
8 etnis propinsi sumatera utara
8 etnis propinsi sumatera utara
Arly Hidayat
zbirnik_geom_8_merzlyak
zbirnik_geom_8_merzlyak
Гергель Ольга
General Apptivo Overview
General Apptivo Overview
Apptivo
Getting Started With Project Management - Apptivo
Getting Started With Project Management - Apptivo
Apptivo
Sales Management - Apptivo
Sales Management - Apptivo
Apptivo
Email Marketing Campaign - Apptivo
Email Marketing Campaign - Apptivo
Apptivo
Getting Started With Apptivo Customer Support System
Getting Started With Apptivo Customer Support System
Apptivo
Recomendados
8. evolución y distribución geográfica de la población española. los efectivo...
8. evolución y distribución geográfica de la población española. los efectivo...
Miguel Romero Jurado
8 etnis propinsi sumatera utara
8 etnis propinsi sumatera utara
Arly Hidayat
zbirnik_geom_8_merzlyak
zbirnik_geom_8_merzlyak
Гергель Ольга
General Apptivo Overview
General Apptivo Overview
Apptivo
Getting Started With Project Management - Apptivo
Getting Started With Project Management - Apptivo
Apptivo
Sales Management - Apptivo
Sales Management - Apptivo
Apptivo
Email Marketing Campaign - Apptivo
Email Marketing Campaign - Apptivo
Apptivo
Getting Started With Apptivo Customer Support System
Getting Started With Apptivo Customer Support System
Apptivo
Get a 360° View From Your Apptivo CRM
Get a 360° View From Your Apptivo CRM
Apptivo
CRM v6 Launch Overview - Apptivo
CRM v6 Launch Overview - Apptivo
Apptivo
Getting Started With Apptivo CRM Software
Getting Started With Apptivo CRM Software
Apptivo
Getting an eCommerce Site Running in 30 Minutes
Getting an eCommerce Site Running in 30 Minutes
Apptivo
How important is goodwill in a business
How important is goodwill in a business
Apptivo
Top 10 successful women in the business world
Top 10 successful women in the business world
Apptivo
Grants for women business entrepreneurs
Grants for women business entrepreneurs
Apptivo
How to Increase Your Odds for Implementing Your Strategic Plan
How to Increase Your Odds for Implementing Your Strategic Plan
Apptivo
Looking for opportunity in unhappy customers
Looking for opportunity in unhappy customers
Apptivo
Boost your employee morale
Boost your employee morale
Apptivo
60 Minute Strategic Plan Webinar
60 Minute Strategic Plan Webinar
Apptivo
What is a pm worth
What is a pm worth
Apptivo
How mobile apps help boost your business
How mobile apps help boost your business
Apptivo
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Denis Gagné
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
priyanshujha201
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Dipal Arora
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
Aaiza Hassan
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Dipal Arora
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
Aggregage
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Lviv Startup Club
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
Suhani Kapoor
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
rwgiffor
Mais conteúdo relacionado
Mais de Apptivo
Get a 360° View From Your Apptivo CRM
Get a 360° View From Your Apptivo CRM
Apptivo
CRM v6 Launch Overview - Apptivo
CRM v6 Launch Overview - Apptivo
Apptivo
Getting Started With Apptivo CRM Software
Getting Started With Apptivo CRM Software
Apptivo
Getting an eCommerce Site Running in 30 Minutes
Getting an eCommerce Site Running in 30 Minutes
Apptivo
How important is goodwill in a business
How important is goodwill in a business
Apptivo
Top 10 successful women in the business world
Top 10 successful women in the business world
Apptivo
Grants for women business entrepreneurs
Grants for women business entrepreneurs
Apptivo
How to Increase Your Odds for Implementing Your Strategic Plan
How to Increase Your Odds for Implementing Your Strategic Plan
Apptivo
Looking for opportunity in unhappy customers
Looking for opportunity in unhappy customers
Apptivo
Boost your employee morale
Boost your employee morale
Apptivo
60 Minute Strategic Plan Webinar
60 Minute Strategic Plan Webinar
Apptivo
What is a pm worth
What is a pm worth
Apptivo
How mobile apps help boost your business
How mobile apps help boost your business
Apptivo
Mais de Apptivo
(13)
Get a 360° View From Your Apptivo CRM
Get a 360° View From Your Apptivo CRM
CRM v6 Launch Overview - Apptivo
CRM v6 Launch Overview - Apptivo
Getting Started With Apptivo CRM Software
Getting Started With Apptivo CRM Software
Getting an eCommerce Site Running in 30 Minutes
Getting an eCommerce Site Running in 30 Minutes
How important is goodwill in a business
How important is goodwill in a business
Top 10 successful women in the business world
Top 10 successful women in the business world
Grants for women business entrepreneurs
Grants for women business entrepreneurs
How to Increase Your Odds for Implementing Your Strategic Plan
How to Increase Your Odds for Implementing Your Strategic Plan
Looking for opportunity in unhappy customers
Looking for opportunity in unhappy customers
Boost your employee morale
Boost your employee morale
60 Minute Strategic Plan Webinar
60 Minute Strategic Plan Webinar
What is a pm worth
What is a pm worth
How mobile apps help boost your business
How mobile apps help boost your business
Último
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Denis Gagné
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
priyanshujha201
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Dipal Arora
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
Aaiza Hassan
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Dipal Arora
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
Aggregage
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Lviv Startup Club
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
Suhani Kapoor
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
rwgiffor
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
discovermytutordmt
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
Any kyc Account
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
Shree Krishna Exports
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
Call Girls In Delhi Whatsup 9873940964 Enjoy Unlimited Pleasure
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
Call Girls in Delhi
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Dave Litwiller
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
anilsa9823
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
NZSG
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
Paul Menig
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
Roland Driesen
Último
(20)
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
8 expert advices on building a relationship with your customers
1.
8 Expert Advices
on Building a Relationship with your Customers Posted on January 16, 2012 by Maya Pillai “The purpose of business is to create and keep a customer.” -Peter Drucker (Management Consultant) A customer is the best friend of any small business owner and their relationship is key to any marketing strategy. Customers play a vital role in brand building and positioning your products in this competitive market. There may be many reasons why a customer/client may have left you. Some of the common reasons that you are bound to hear from them are: Your products were priced too high. Your customer service was bad. © 2011 Apptivo Inc. All rights reserved.
2.
Your competitors were
giving them better offers. Your firm was not communicating with them and they felt neglected. We have put together a list that will help in building relationship with your customers. 1. Reach out to your customers – You really need to know who your customers are in order to succeed in your business. You need to communicate with them to understand their preferences and tastes. Send them soft-selling messages and newsletters which highlight the advantages of using your products/services. The frequency of communication depends on the type of industry and seasonality. However, you can communicate with your customers through e-mail, over the phone, direct mail and also by face-to-face. Your messages should be thought provoking. 2. Two-way communication strikes a rapport – You should realize that customers have every right to voice their needs and opinions. In the process of building customer relations “listening” is just as important as “telling.” Ask them for feedback by sending surveys, e-newsletters and provide them with an opportunity to voice their opinions through social media or on your blog. They will feel the comfort of knowing someone is listening to their opinions and suggestions. 3. Be personal with your customers – Always keep in mind that it is cheaper to market to your existing customers than your potential ones. Therefore, it would be ideal to build a personal connection with your customers. Once a successful sale has been made, send the customer a simple thank you letter. It could do wonders to your image and the customers will also feel that you care for them. For their anniversaries, you can send them a card with a special offer for your goods or services. 4. Special business events are not for selling – Your clients and customers would appreciate an invitation to events. These promotional events will help retain the interest of your clients and give your staff an opportunity to interact with them. This is a time to help your clients/customers understand more about your wide array of products/services. Here you are helping them make a decision to buy but you are not selling them anything. These events will help build trust in your brand and they will appreciate your effort. © 2011 Apptivo Inc. All rights reserved.
3.
5. Loyalty/Reward Program
– Reward programs are another way to build an everlasting customer relationship. You can offer graduated rewards in which the more they spend the more they will get in return. If you have a list of loyal customers, send out discount coupons on your products/services during off season. This will remind your loyal customers of your company and its products/services. 6. Offer good customer service – A customer would choose to buy your products over your competitors if you offer great customer support. When you have a top-notch customer service team working for you, it will help to increase your sales through positive word-of mouth experiences. Customer service plays a vital role in brand building and attracting new customers. 7. Set up direct meetings – Add a personal touch by meeting with clients face-to-face. There are times when it’s better that you set up meetings with your clients than send a subordinate. This will help you get the feel of what your clients want, and it also helps to understand the challenges your customers face. It really helps to visit the trenches once in a while. 8. Give a thought to multilingual programs – Remember, not everyone understands English. If your target audience is very ethnically diverse, then it would be wise to invest in a multicultural marketing program. You can have marketing brochures and workers who are bilingual who speak two languages. Ethnic audiences will not only appreciate your efforts but will feel that you have taken your services/products a step further to reach out to them. Having a bilingual customer service team will add an edge to your customer relationship building. There is specific software that helps maintain your customer database known as Customer Relationship Management software. This is useful for any business because it helps maintain a close bond with your clients. © 2011 Apptivo Inc. All rights reserved.
4.
© 2011 Apptivo
Inc. All rights reserved.
Baixar agora