Uppkopplad medarbetare i kollektivtrafiken: konsten att utnyttja mobil, moln och kontext för att leverera bästa möjliga service.

1. Exempel inom transport och
kollektivtrafik
Presenter: Peter Melander
Webinar
The Collaborative Mobile Cloud Application Platform for Business

2. Ämnen
• Utmaningar och lösningar
• MobiCloud - vision
• Hur MobiCloud-tekniken hjälper
• Frågor och svar

3. Även revisorn …
Förstudie:
✔ Underhåll av fordon
✔ Underhåll av spår och
infrastruktur
✔ Trafikledningens förmåga
att släppa på trafik
Projektledare Monica Rupprecht Hjort
Pågående granskningar › Statens roll i järnvägssystemet
Bakgrund
Punktligheten för tågtrafiken har // försämrats från 92% till 89% …
Bidrag till förbättring
Enterprise App Stores
forts …

4. Sweeping Changes (Gartner)
• Rise of tablets
” 80% of businesses will enable workforce on tablets”
• BYOD, CYOD
”By 2014, 90% of organizations will support corporate applications on
personal devices”
• Enterprise stores
”By 2015, 60% of organizations will use private app stores to deliver
business apps on media tablets and smartphones”
• Rise of social
”By 2015, 10% of your online ”friends” will be ”nonhuman”
• Information Complexity
“Context-aware computing is a game-changing opportunity for
enterprises and CIOs” ..
Context - Next level of SOA (CODA/Gartner)

5. Mobile Devices - A Rapid Pace of Change
• Goal: Devices should be transparent tools to access business data
• Rugged devices (expensive)
– Being replaced by consumer devices (cheaper, more powerful)
– BYOD and CYOD
• Complexity and volume of Applications
• Constant change (Firefox OS, Google Glass, ..)
• New features and capabilities to be integrated
– Proximity sensors, eye tracking, biometrics, NFC ..

6. Cloud Impact
• Larger mainframes replaced by cloud
• Enables smarter strategy supporting smaller teams
and approaches without ”Big Integrator” costs
• Cloud and Mobility together driving seismic shift in
industry structures e.g. Telco, OS (e.g. Microsoft),
Device (e.g. Blackberry, Nokia)

7. • Changing needs of mobile worker
– Perceived Blurring of IT and Mobility
– Separation of ”Work” and ”Home”
– Enterprise Mobility not just ”Mobile Office”
• How to access data easily via laptop, desktop,
PDA?
Workforce Mobile IT Challenges
• Large IT vendor systems slow to adapt
– Mobility requires a different approach
supporting rapid change
• Lots of experimental projects underway
– Need more cost effective route to support
mobility projects

8. 1st Generation Mobility
• Solution to voice & paper communications
– Increase visibility & control
– Minimize manual paper based work
• Increased efficiency
• Improved customer satisfaction
• However - some challenges for implementation
– Training overhead
– Adoption by workers
– Employee satisfaction

9. Next Generation Vision
First Generation MobiCloud
Device
Network
Application
All behind the firewall, on-site
enterprise implementations
Hybrid Cloud Model Cloud based
with secure back office (e.g.
ERP) access
Smartphones, BYOD
Multiple OS & form factors
Application ”Silos”
Collaborative Apps,
Information mash-up
Dedicated Windows Mobile
Devices
Dynamic, Context-aware data
Intuitive, Ergonomic UI
Cross Platform
Cloud
ContextStatic data
”Clunky” user interfaces

10. Drivers for Enterprise Mobility
A point solution provides mobile access to
business processes for greater productivity
Second point solution
Mobile App
Server 1
Mobile App
Server 2
?
Mobile App
Server 1
Mobile App
Server 2
Mobile App
Server 3
Multiple point solutions – complexity, lack of control, limited reuse, data
synchronisation issues, problems with workflow priorities, security, ..

11. Drivers for Enterprise Mobility
?
A point solution provides mobile access to
business processes for greater productivity
Second point solution
Mobile App
Server 1
Mobile App
Server 2
Mobile App
Server 1
Mobile App
Server 2
Mobile App
Server 3
Multiple point solutions – complexity, lack of control, limited reuse, data
synchronisation issues, problems with workflow priorities, security, ..
Mobile App
Server 2
Mobile App
Server 1
A point solution provides mobile access to
business processes for greater productivity Second point solution
Multiple point solutions – complexity, lack of control, limited reuse, data
synchronisation issues, problems with workflow priorities, security, ..

12. Drivers for Enterprise Mobility
More than 50% of the application code is spent connecting to the backend web service, retrieving the data and managing
the local device database
A point solution provides mobile access to
business processes for greater productivity
Second point solution
Mobile App
Server 1
Mobile App
Server 2
Database
Backend Server
1
Backend Server
2
Backend Server
3
MEAP
Mobile App
Server 1

13. MobiCloud Project
Vision: Bridging the Enterprise Mobility Information Gap
EC Research Program: CIP ICT-PSP
Budget: 4.46M Euros
Duration: 2012-2014
www.mobicloudproject.eu

14. Backed by the European Commission
Founding partners

15. Cross-platform
Cross-platform development reduces time and development costs for
mobility projects.

16. A Cloud-Based Mobility Platform allows you to efficiently Manage and
Distribute your Apps through your own corporate app store.
Cloud

17. Context
Context enables your apps to become smarter and easier to use.
Right Information
Right User
Right Place
Right Time
Use context to decide which
apps are usable when, for who,
on what device and to what
extent, and how ... smart
distribution

18. MobiCloud Enterprise Appstore
IT Challenges and Objectives
Customer Employees
Project
Delivery
Reliability and
Dependability
Safety
Value and
Sustainability
Employee Appstore

19. MobiCloud Application Scenarios
Rail
Construction Field Service
City Transit

20. Rail Use Case - Svenska Tågkompaniet AB
Scenario
– Train drivers, train conductors and
platform staff need to share
operational messages with the
command & control centre in real-
time for safety & maintenance
(fault/incident reporting), customer
service (traffic disruption updates),
compliance (delay reporting and fault
attribution), energy efficiency (eco-
driving),…
– Mobile Remote Stock Monitoring and
Management
Rail
✔ Underhåll av fordon

21. Construction Appstore
Scenario 1 : Maintenance
– Maintenance engineers need to
access specific asset information,
receive tasks and report their
completion.
Scenario 2 : Construction
– Site engineers need to perform
safety audits, and ensure that they
have the proper certification and
training in order to perform certain
assignments.
Construction
✔ Underhåll av spår och
infrastruktur

22. City Transit Appstore
Scenario
– City Transit mobile crew of the
dispatching centres and platform staff
who need to share operational
messages with the command &
control center in real-time for safety
(fault/incident reporting), customer
service (traffic disruption updates)
– KVV City Transit Karlsruhe, Germany
- Multimodal Transport Operator
City Transit
✔ Trafikledningens förmåga att släppa på trafik
?

23. 23
A Challenging Contract - Example
KPI - Låt fakta
hämma den
fria debatten
• Demanding SLA-contract
between SL (PTA / Lead
Contactor) MTRS (Operator)
• Organization-wide KPIs
• Excessive need of reporting
• Design SLAs, KPIs, apps and
digital time stamps in the field
that support continuous
improvements
• Add ability to conduct own
MTRS surveys

24. Supporting business success
Ex: MTRS services to SL Stockholm
Traffic
Maintenance&
Depotoperations
Customer
environments
Customer
service
SLA/KPIareas
Security
Punctuality
Cleanliness of stations and
trains
Customer service attitude
Availability
Customer Satisfaction
Cost
Create operational
efficiency in all areas &
services
Quality
Create optimal
performance and ratings
in all areas & services
Time
Create mobile timestamps
- as raw-data for feeding
KPI & SLA measurement
Mobile Data, digital time-stamps and
Enterprise App Stores supports the
Contracted Party (e.g. TOC) and the
Contract Owner (e.g. PTA) – in
executing and managing in all areas
& services
- Design SLAs, KPIs, apps and digital time stamps in the field that support continuous improvements

25. Bakgrund Tågkompaniet
• Svenska Tågkompaniet AB bildades 1999 för att vinna
upphandlingen av Sveriges nattågstrafik till och från övre
Norrland.
Idag:
o 5 miljoner resor per år
o 350 anställda
o 350 miljoner omsättning

26. Överblick Kompis 2.0 (AIQ8)
• Från en enskild telefontyp till alla plattformar:
o Från en specifik WM6 telefon till alla telefoner på Android eller iOS!
• Från kostsam intern IT till hosting i molnet
o Från fysiska servrar till molndata
o Från klientinstallationer till webbgränssnitt
• Skalbart till max
o Fler appar (Incidenthantering etc.)
o Fler plattformar (iPAD mfl.)
o 10.000+ användare
En framtidssäker lösning med Kompis 2.0

27. Överblick Kompis 2.0 (AIQ8)
• Användarägda telefoner (möjligt)
• Företagsägt data
o En app inuti en app
o Separering mellan arbete och fritid/privat
o Stöd för användarägda telefoner (BYOD)
o Stöd för kontextbaserad distribution

28. Överblick Kompis 2.0 (AIQ8)
• Tidtabeller via Trafikverkets UTIN
o Uppfyller krav från myndighet
• Omloppsrapportering via Trafikverkets OPERA
o Uppfyller krav från myndighet
• Skaderapportering mot FORD
o Uppfyller krav från fordonsägare
o Berikas med bildhantering
o Webbaserat och mobilt stöd
• Verkstadsgränssnitt
o Användare i verkstäder ges begränsad åtkomst och funktionalitet

29. Lösningens arkitektur
MobiCloud Integration API
MobiCloud Platform
MobiCloud
Client API
Tågkompaniet
Kustomiseringar
Android, iOS
Tågkompaniet
Webbgränssnitt
FORD
(Incident Reporting)
Trafikverket
(Live Traffic Information)
Active Directory
(IT Back Office)
MobiCloud
Cloud-hosted
Mobility Platform

30. Varför en hybridklient?
Åtkomst Prestanda Kostnad ”App Store”
Godkännande-
process
Native
Hybrid
Web
Fullständig
Fullständig
Mycket snabb
Snabb till mkt
snabb
Överkomlig Tillgänglig Endast delvis
Tillgänglig
Dyrt för multipla
plattformar
Tvingande (iOS)
Begränsad Snabb Överkomlig IngenEj tillgänglig

31. MobiCloud’s Hybrida Modell
HTML5 App HTML5 App HTML5 App
• Tillgång till hårdvara
• Tillgång till kommunikation
• Offline-support
• Portabel affärslogik
• Portabla vyer
Appear Native behållare

32. Tågkompaniet Project – Awards 2013
2013 Winner
European User Awards for Networking
2013 Winner
Communications Mobility Solution of
the Year
2013 Finalist
2013 Finalist

33. MobiCloud Sammanfattning
• Framtissäker mobilitetsplattform
o Molnbaserad
o Företagsinriktad
o “Context-aware
• Färdiga lösningar
o Vertikala marknadsplatser
o Interna vs publika appstores
• Snabba upp utvecklingsarbetet
o Färdiga mallar för apps
o Suport för Cross-plattform & Native
o Öppna API:n och SDKs

34. Gå med i MobiCloud nu!

35. Mobility. Made simple.
Kontakt:
info@mobicloudproject.eu
Tack!