AoC Beacon Award Mini Profiles 2010/11

AoC Beacon Awards
2010/2011 Winning College Profiles

Teaching and Learning, Curriculum
Design and Development

Leadership and Quality Improvement

Responsiveness, Partnership and Impact

Beacon Awards 2010/2011

Awards for Teaching and Learning,
Curriculum Design and Development

Becta Award for Efficiency through the Effective Use of Technology in FE and Skills

DfE Award for Successful Delivery of Level 2 and 3 Qualifications

Edge Award for Practical Teaching and Practical Learning

Jardine Lloyd Thompson Benefit Solutions Award for Health and
Community Care

Mencap/RNIB Award for Students with Learning Difficulties
and/or Disabilities

OCR Award for Functional Skills

Awards for Teaching and Learning, Curriculum Design and Development

Becta Award
for Efficiency through the Effective Use of Technology
in FE and Skills

E-Learning Team, Walsall College

Efficiency through on-line e-personalisation

When moving into a new state-of-the-art building, Walsall College did not want to migrate into its
new campus with old, traditional ways of working; it wanted to change peopleÕ s lives. Its aim was
to utilise the benefits of its world class technology infrastructure by becoming an e-College fit for
21st century practices. The College set out to provide e-personalised information to each individual
learner through their intranet homepage.

Every learner has instant and real-time access to their e-attendance, e-punctuality, e-timetable,
e-printer account and e-ILP, empowering them to take ownership of their learning. The learnersÕ
e-ILP records and monitors their progress against their Walsall College Graduate programme: skilled,
professional and enterprising experiences.

The College also wanted curriculum staff to have easy access to data, reports and learner tracking
systems, ensuring effective and efficient use of information to support the learner to succeed. It was
important that information, and consequently intervention and action were timely to have a real
impact.

The project has proven successful, transforming Walsall College into a modern and contemporary
knowledge workplace, whereby technology is used throughout the learner journey and in many
operational processes. It has resulted in smarter ways of working and more effective use of
information.

“...really interactive, exciting and
good that I can access it from home”

Level 3 ICT Student


Department for Education Award
for Successful Delivery of Level 2 and/or 3 Qualifications

Hull College

Narrowing the Gap

The Award for Successful Delivery of Level 2 and/or 3 Qualifications, sponsored by the Department for
Education, recognises the work of Hull College in narrowing the achievement gap in performance for learners
from a widening participation background through outstanding pastoral support and a differentiated teaching
and learning strategy.

This is driven by an embedded values culture based on excellence, respect, innovation and celebration
which ensures all learners irrespective of age, gender, background or disability are fully supported to achieve
their full potential. The project demonstrates how Hull College, which serves a deprived local community,
enrols 6,600 16-18 year olds each year and achieves outstanding results, particularly for students from
minority groups such as BMEs, learners in receipt of educational maintenance allowance (EMA) and learners
who have a poor previous track record in educational attainment, particularly at Level 2 and 3.

These results are set in the context of one of the lowest performing local authorities for 5 A-C GCSEs
including English and Maths, nationally. Ofsted judged the College to be outstanding in all areas in May 2008
and in summary concluded “The College’s role in changing the lives of many learners is significant”.

“The tutors sacrifice their breaks to help
students. They are always willing to listen and
are very helpful. I struggled with a particular
area on my course and have received
tremendous support from staff.”

Student


Edge Award
for Practical Teaching and Practical Learning

Creative Studies Team, Coleg Morgannwg

Skills for Costume Construction for Screen & Stage

The project emphasis is on the development of specialist practical skills of measuring, pattern cutting, fitting and
alteration, industrial machining, screen printing, garment construction, surface embellishment and adaptation
underpinned by knowledge of fabrics, visual awareness and professional and business skills.

The combination of carefully selected appropriate teaching and learning methods and environments contribute
to students acquiring confidence and high level skills over an intensive two year period working alongside
experts to deadlines and production standards.

A range of work settings is planned over two years in partnership with industry experts for students to experience
the exacting demands of costume construction. Placements offer students the opportunity to experience all
aspects of the costume industry. This provides real-life opportunities for students to be challenged to achieve
high levels of skills with experts.

The CollegeÕ s collaboration with theatre Mappa Mundi provides an example of a sustainable partnership with
a local theatre company over three years. In 2009 the collaboration was on She Stoops to Conquer with a review
stating “.....there is no stinting on the look of it. Lloyd Llewellyn-Jones’ costume design, created by first and
second year students at Coleg Morgannwg is all lace and gorgeous crimson and purple satins”.

“It is a way of growing up. You
are involved and learn so much
about yourself and the industry.”

Student


Jardine Lloyd Thompson
Benefit Solutions Award
for Health and Community Care

Department of Education, Health and Care, Hartlepool College of Further Education
Community Care for Health and Well Being through Learning and Teaching/ The Horticulture (Allotment) and Havelock
Centre Project

The project is a joint venture between Hartlepool College of Further Education and Hartlepool Borough
Council Day Services, this programme now includes key partners in Criminal Justice and Health provision.
The client-centred approach enables vulnerable adults to improve employability and contribute to their local
community whilst offering an innovative learning platform for students in healthcare.

The Community Allotment provides opportunities for individuals with physical or learning disabilities,
mental health issues or involved in drug and alcohol rehabilitation programmes to gain a nationally
recognised qualification. Partners involved in this programme include the College, MIND, DISC, NACRO,
NHS, Hartlepool Borough Council Day Services and The Criminal Justice Service.

There are great hopes for the future of the project; for instance, an NVQ Level 1 programme in Horticulture is
under development. There is provision on site for a structured training environment and there are plans for
therapeutic activities promoting well being, exercise referral and therapies for people with mental health, heart
disease and weight management issues is in planning.

The programme has expanded to include enterprise development and a range of products and produce is now
available to sell to the community, encouraging community relationships and the full inclusion of vulnerable
adults as they move towards the independent management of their lives.

“This programme has
been a fantastic
opportunity for the
staff and students
involved in the project.
We have demonstrated
that by challenging
expectations we can
change aspirations.”

Sue Baker,
Lecturer Health and Care


Mencap and RNIB Award
for Students with Learning Difficulties and or/Disabilities

Foundation Studies Team, City College Norwich

ProjectSearch

ProjectSearch is a tailored programme of work rotations and training which prepares students with learning
difficulties and/or disabilities for work. Students’ employability skills are developed by giving them
experience of different job roles in the workplace, supported by on-site tutors using Training in Systematic
Instruction.

Through ProjectSearch the College has worked with the Norfolk and Norwich University Hospital (in
partnership with Norfolk County Council, Remploy and Serco) and facilities management company Norse.
To date 14 of the 28 students have got jobs on completion of the programme, including some who had
previously been hard to place in a work environment.

With the support of these employers ProjectSearch has successfully opened up job opportunities to young
people and adults who might not otherwise have been given the chance to work. Following on from the
success of the initial two projects, City College Norwich is now seeking to engage further employers in
Project Search and is also developing a new employment agency for people with learning difficulties and/or
disabilities.

“...we are delighted with the success of
ProjectSearch. It has been a pleasure to
work with these young people and they
are already making a valuable
contribution to our hospital life.”

Deputy Director of Nursing,
Norwich University Hospital


OCR Award
for Functional Skills

Skills Support and Development Team, Leicester College

Cross College delivery of Functional Skills

Leicester College uses the whole organisation approach to provide opportunities for learners to develop their
Functional Skills. Through participating in the Functional Skills pilots, the College has been able to use the
experience and knowledge gained to support and develop Functional Skills across all its provision.

The CollegeÕ s Skills for Life strategy was revised in 2009 to incorporate Functional Skills. The implementation
of the strategy addressed the training needs of managers, teachers and workplace trainers, developing
customised training programmes which were delivered by a team of Skills for Life specialists to all curriculum
areas at the College. The training was also made available to external partners.

Each vocational curriculum area was provided with a Functional Skills Champion who was given time to
help develop resources and provide support to colleagues. One-to-one support, along with coaching, helped
teachers to become more confident in delivering Functional Skills. Cross College support was co-ordinated
by the Skills for Life Manager and a team of three Functional Skills specialists. The team set up a site on the
College’s Virtual Learning Environment and communicated developments in the Functional Skills Newsletter,
which was made available to all College staff and shared as best practice with other providers.

As a result of the project, participation in Functional Skills increased year on year from 135 enrolments in
2007/08 to 2,450 in 2009/10. Similarly, learner success rates also increased rising to 84% in 2009/10. The
success of the project has helped learners to succeed on their vocational programmes.

“It makes you enjoy what you do and develop learner skills”

Tutor Comment


Awards for Leadership and
Quality Improvement

City & Guilds Award for Staff Development in Further Education

DfE/BIS/AoC Award for Smarter Procurement

LSIS Award for Leadership of Innovation in Curriculum
Development

Awards for Leadership and Quality Improvement

City & Guilds Award
for Staff Development in Further Education

BSix Brooke House Sixth Form College

A University for Teachers

In 2006 BSix was on the verge of closure or merger. It was characterised by poor outcomes, a bad reputation,
high staff turnover and dwindling student recruitment.

In order to turn the College around, a strategy of effecting a deep-seated, sustainable cultural change was
introduced. The aim was to transform the everyday experience of students, both in the classroom and when
they use the CollegeÕ s services.

This entailed an extensive and innovative Continuous Professional Development programme in order to make
the College Ô a university for teachersÕ . The premise of this programme was that if the College wanted the
students to be aspirational and high-achieving, then the staff have to be the same.

There are two key characteristics of the programme. First, it is focused on teaching and learning (and
increasingly on the delivery of services) as a serious, intellectual activity worthy of continual analysis and
debate. Second, it recognises that development is not just about Ô trainingÕ in technical aspects of work but
should also be an exploration of its deeper, emotional, dimensions.

The result is that BSix is now booming. Ofsted reports, national awards, burgeoning student applications and
significantly improved outcomes all testify to the qualitative improvement generated by this programme.

“The College has taken the initiative in
establishing a strong and extremely successful
link with the Institute by which the teaching
staff have had access to a degree of support and
encouragement that is unique across London
post-compulsory provision.”

Institute of Education


DfE, BIS and AoC Award
for Smarter Procurement

Blackpool and The Fylde College on behalf of the Northern Colleges Collaborative Group
Collaborative PC Procurement – No longer a virtual reality

Following on from the success of previous collaborative projects for the procurement of I.T. hardware,
Blackpool and The Fylde College was approached by the Learning and Skills Council to lead a similar
procurement exercise in 2010.

Thirteen Colleges signed up to the collaboration and a project team comprising Procurement and I.T.
professionals from several of the participating Colleges was established.

The objectives of the project were:

• to ensure compliance with European procurement regulations
• to generate efficiencies through the use of an appropriate framework
• to reduce and simplify process costs for all involved
• to create a case study for use within the sector

The team, led by Blackpool and The Fylde College, ensured that a robust project process was completed which
resulted in a final contract value of £1.7million for 3,750 desktop PCs.

The initial efficiencies when compared against prices that Colleges could obtain in isolation, as generated by
the project were:

£184,835 cashable efficiencies

£11,571 process efficiencies

In addition, a comprehensive user guide has been prepared for the sector which will enable other Colleges to
undertake collaborative procurement in this area.

“Coming together for a shared
benefit is certainly something we’ll
all be expected to do more of in the
future, and I think we’ve all made
a significant step in the right
direction.”

Ric Kelly, IT Manager,
Accrington and Rossendale College


LSIS Award
for Leadership of Innovation in Curriculum Development

Media Department, Creative Arts Faculty, College of West Anglia

Springboard TV.com

The College of West Anglia’s ground-breaking project involved setting up Springboardtv.com, an internet TV
channel which has radically changed the teaching and learning on its full-time media courses.

With a fully-operational TV production and broadcast environment, students are involved in the creation,
production and broadcast of a wide range of programmes, and the web-based format allows feedback from
the general public, peers and teaching staff. The majority of the course is now spent in a realistic working
environment, generating the evidence required for the course.

Both staff and students are more confident in using the new technologies and students are taking more
responsibility for their own learning. Team working is promoted and collaborative work with community
groups, local press, commissions and external agencies is integral. The increase in the pace and pressure of
work requires greater learner focus in order to meet challenging deadlines.

Springboard has made a significant difference in students’ aspirations and achievements. The percentage of
students progressing to university increased by 40% in one year, from 37% to 77%, and the percentage of high
grades rose by 50%, from 38% to 88%. Students’ feedback: “It’s broadened my horizons”; “really boosted my
confidence”; “challenging but it gives a taste of the real world “.

“This is a clear example of a College
doing something very innovative,
very creative and it needs to tell
the rest of the sector about it.”

JISC Critical Friend


Awards for Responsiveness,
Partnership and Impact

AQA Award for College/School Partnerships

AoC Create Award for College Engagement with Employers

Association of Colleges Award for Widening Participation

British Council Award for International Student Support

Edexcel Award for Lifelong Learning

Enterprise UK Award for Enterprise

Welsh Assembly Government Award for 14-19 Collaboration

YPLA Award for 14-19 Collaboration

Awards for Responsiveness, Partnership and Impact

AQA Award
for College/School Partnerships

14-19 Collaboration and Partnerships Team, Exeter College

Exemplary 14-16 Partnership and Collaboration

Excellent educational working partnerships with schools and local stakeholders enable Exeter College to be
regarded as a hub for 14-16 practical learning throughout the region. The College has established outstanding
partnerships with local schools in the city and the heart of the county which have added significant value to
the local and regional learning communities at 14-16 years of age.

Working in collaboration with a wide range of organisations, the College has significantly contributed to
creating a complementary post-14 curriculum which has resulted in a wide and diverse range of quality
provision for 14-16 learning. The number of partners collaborating with the College has grown significantly
over the last three years.

The approach has not only enabled an increase in the number of learners progressing to full-time education
in the City (from below 60% to above 80%), but also added significant value to the success of Key Stage 4
attainment. A whole range of supportive processes have been implemented to ensure logistical, financial and
transition barriers do not deter continuous education in the area.

Sharing facilities, providing flexible staffing and implementing outreach approaches to delivery have
broadened the reach and impact of provision and enhanced the learning experience for Exeter and the heart of
Devon.

“The course is great, such a
fantastic experience and helped me
get to where I wanted to be. I am
currently doing a full-time
apprenticeship at a local firm.”

Ex 14-16 Learner


AoC Create Award
for College Engagement with Employers

“ncn at work” New College Nottingham

Journey for Excellence through Employer Engagement

New College Nottingham’s (ncn) employer engagement initiative has changed the College ethos over the last
five years. Curriculum teams have improved their responsiveness and flexibility, enabling them to respond
more effectively to employer demand.

The use of embedded Organisational Needs Analysis and evaluation processes provides employer feedback on
the positive impact of ncn training interventions and generates a high level of repeat work and commitment
from employers to recommend the College to others.

The initiative has enabled ncn to grow its provision for employers during a period of economic downturn:

• income increased from £1.2 million to over £7 million
• employed learners increased from under 1,000 to over 5,000
• number of employers engaged extended from 300 to 2,000
• ncn now ranked in the top 10% of FE Colleges for employer engagement

The College’s employer provision was deemed “Outstanding” by Ofsted, and has achieved Training Quality
Standard (TQS) for excellence in Construction, Retail and Adult Social Care.

The reach of ncn’s employer provision has spread from Nottingham across the East Midlands and, in some
cases, to a national level. The College also shares good practice; producing over 20 case studies in the last two
years.

“I’ve been impressed by how the
New College Nottingham
assessors have worked with our
employees, building their
confidence. They’ve also
demonstrated the benefits of
improving their qualifications.”

Deanne Atkin, Manager,
Conkers activity centre

Employers network at one of the
CollegeÕ s business forums


Association of Colleges Award
for Widening Participation

Mental Health Education and Employment Service, Student Services Directorate,
Hackney Community College

Bridging the gap between mental health services and mainstream education

The Mental Health Education and Employment Service was established to address concerns around the
lack of provision for supporting mental health service users to access education and training and to provide
support with study and progression.

It has evolved into a multi-faceted service delivering a range of interventions, support and activities for
learners and prospective learners with mental health support needs. The service also provides professional
support to teachers and support staff. Its development and success is due to intensive multi-agency liaison,
dedication and professional expertise across all partners.

The service is a partnership initiative between Hackney Community College, the East London Foundation
Trust, NHS City & Hackney, and local community and voluntary partners.

In the first year, 50 people were supported. Since then around 4,000 people with mental health support needs
have been supported to education and/or employment.

It was the first project of its kind when it was established 14 years ago, and has seen developments each year
to make it what it is today. It is now unique in its off-site provision with community health teams and how
this is integrated into the CollegeÕ s mainstream work.

“Since I have been at College my
confidence has grown and I’m
looking forward to the future I
now have in front of me.”

Learner


British Council Award
for International Student Support

International Team, Edinburgh’s Telford College

The International Learner’s Journey – Global to Local

EdinburghÕ s Telford College supports students on their learning journey from enquiry or study in their home
country (global) through to successful completion of their course and progression into university and post
study work (local).

Coming to a different country to study is a life changing experience for students Ð t hey come with great
hopes and expectations and EdinburghÕ s Telford College ambition is to support them achieve their goals, be
successful and enjoy their UK educational experience.

With a comprehensive international strategy, the College recruits students from 96 countries worldwide and
has developed 28 trans-national partnerships in 11 countries. It has established three partnership overseas
campuses delivering nine curriculum areas and courses taught in partner institutes are supported remotely
and visited regularly by teaching and international staff.

High levels of students progressing from in-country delivery, responding to the learner voice, a unique and
exclusive support service for visa applications and internships to help develop workplace skills are some of
the key features of this successful programme.

“Studying at the College has been
an incredible experience. I have
grown in confidence not only in
my studies but also on a personal
level.”
Atwell, South Africa


Edexcel Award
for Lifelong Learning

Business Development, Vocational and Environmental Science Team, Birmingham Metropolitan
College

LifeLong Learning – Commitment to Vocational Science

Birmingham Metropolitan College is one of the leading providers of further and higher education in the West
Midlands, supporting over 9,000 16-19 year olds, 30,000 adult learners and a range of employers across the
United Kingdom.

The development of a prestigious, authentic and stimulating environmental excellence academy at the College
has embodied the true spirit of lifelong learning as students can access a range of opportunities and diverse
curriculum including Environmental Awareness, Infection Control, Health and Safety and Cleaning Operators
Proficiency. The facility is state of the art, using the latest technology including learning materials which were
designed to maximise equal opportunities for all learners, every citizen matters and the safeguarding agenda.
The academy has delivered cleaning science training for the unemployed, Apprenticeship programmes
and qualifications for cleaning professionals which have supported re-skilling opportunities and career
progression for many individuals that are part of this evolving vocational sector.

The esteem in which the training provision is held was recognised when the College won the 2010 Building
Cleanability Award. The vocational delivery team received the BICSc (British Institute of Cleaning Science)
National Award for Excellence in Training and Assessment in 2008 and 2009 and one of their learners,
Michael Bird, who works at Birmingham ChildrenÕ s Hospital, was named as the BICSc Ô Outstanding Student
of the Year 2010Õ .

The Vocational Science team will continue to promote lifelong learning opportunities to a wide range of
students, whilst delivering and maintaining excellence and promoting the College ethos of Shaping Futures,
Changing Lives.

“...thanks for a really interesting
and informative training session, it
will not be forgotten for a long time
I’m sure, as the lads keep referring
to it and the fun that they had.”

Estate Supervisor, Castle Vale
Housing Action Trust


Enterprise UK Award
for Enterprise

Inspire Inspire Programme, Southern Regional College

INSPIRE

The Southern Regional College’s INSPIRE programme aims to redefine and embed enterprise across the
student body. For a large number of people, enterprise evokes images of brick and mortar businesses or
business activities however, the College defines enterprise as a mind-set or skills-set that enables one to take
an idea from concept to creation.

The INSPIRE programme aims to achieve this shift in mindset by allowing students to discover and practice
their enterprising skills in a safe or low risk environment and in a social setting away from the confines of the
classroom.

The role of the Graduate Enterprise Intern has been vital in facilitating this process. It is the CollegeÕ s
experience that by organising activities that enable the student to explore their enterprising abilities in a fun
yet challenging, way with the Graduate Interns, there is a greater likelihood of these ideas being embraced and
becoming successful.

The Enterprise Interns have helped establish the Student Enterprising Innovators Society, organising
inter-campus competitions, enterprise conferences, business master classes and running workshops which
have had immense impact, thus far, within the Southern Regional College. The wide range of extra curricular
activities including, teamwork, negotiation, confidence, leadership skills, calculated risk taking and project
planning ensure students are challenged in various ways.

An innovative framework has now been established across the Southern Regional College that has the
potential to contribute to increasing numbers of its own students taking their business ideas through to
pre-incubation and incubation stages, hosted within the Southern Regional College’s Incubation facility,
Greenshoots-Ltd.

“From all the events I have
attended, I have learned
something different from each
occasion. I have realised how
much support there is to develop a
business idea and to assist you in
opening up your own business.”

Student


Welsh Assembly Government Award
for 14-19 Collaboration

14-19 Network, Coleg Sir G‰r

Transforming 14-19 learning through collaboration

This submission to AoCÕ s Beacon Awards, celebrated the CollegeÕ s involvement in Carmarthenshire CountyÕ s
14-19 Network. This has been a highly successful project and has had a major impact on learner choice in the
county.

Over 1,000 school pupils were supported by Coleg Sir G‰r in 2009-10, accessing vocational options as part
of their wider curriculum. This provision was offered on one of five College campuses, at local schools or
other vocational settings as appropriate. Over 21 schools worked with the College and excellent support
was provided by Carmarthenshire County Council, the local education authority, the schools and other
training providers locally. This led to the development of joint governance arrangements in the four clusters
established to manage this in the county.

Provision ranged from entry level through to level three and included Welsh medium provision. Innovative
work-related pathway programmes were developed with sector skills councils in engineering and fashion.
Innovative approaches to quality assurance were developed with all partners undertaking an annual
self-assessment exercise with cross-provider peer observation. LearnersÕ views were sought to make
improvements and detailed transition arrangements between the schools and College were put in place.

ÒT his course is a new and interesting
opportunity for us to enjoy learning in a
different way. The course will show us
a true picture of the real world of work,
because experience of industry forms an
integral part of the course and the content
sounds so different to the usual
traditional content we usually have to
follow.Ó

Student on Workbased Learning
Pathway in Fashion.


YPLA Award
for 14-19 Collaboration

14-19 School Liaison Team, South Devon College

Raising aspirations through collaboration

The South Devon College project delivers high quality personalised learning for 14-19 year old
students which increases engagement, retention, achievement and progression to further education.
This is delivered through a diverse breadth of curriculum, which remains dynamic and responsive
to individualÕ s needs and agendas set both locally and nationally. There are outstanding levels
of achievement and progression coupled with an inherent determination to raise aspirations and
expectations across the partnerships.

Key features of the project are:

• exceptional leadership with clearly focused aims which ensure ongoing development and strategic
partnership
• clear priorities and expectations which are disseminated to all stakeholders through highly effective
communication channels
• embedding ideals of seamless 14-19 education and sharing of good practice through direct
engagement with schools at strategic levels
• development of skills centres on school sites to increase access to specialist resources

“The IF Childcare course
completely changed my aims and
ambitions, I knew after finishing
this course that I had found my
ideal career and did not have to
follow a traditional A Level
academic route. It opened up new
career options to me and was
thoroughly enjoyable.”

Student


AoC Beacon Awards
National Presentation Ceremony 2010/2011
Wednesday 9 February 2011

PROGRAMME
12.00 – 12.30 Arrival of Guests

Reception in the Great Hall

12.30 Presentation of 2010/2011 AoC Beacon Awards in the Telford Theatre

Welcome and Introduction

Dame Patricia Morgan-Webb

Chair, AoC Beacon Awards

Presentation of Parchments

John Hayes MP

Minister for Further Education, Skills and Lifelong Learning

Presentation of the Seventh Annual President’s Award

Lord Willis of Knaresborough

President of AoC Charitable Trust

Vote of Thanks

Martin Doel

Chief Executive of Association of Colleges

13.15 Buffet Lunch in the Great Hall

14.30 Departure

Onwards

The following bodies have given invaluable
support to the Programme in
The following bodies have given invaluable support to the
2006-2007 whi208 iswhich is greatly appreciated:
Programme in 2010/2011 greatly appreciated:

Association of Colleges

Department for Employment and Learning

The Welsh Assembly Government

Administered by the
AoC Charitable Trust

The AoC Beacon Awards are run through the AoC Charitable Trust
which is a Registered Charity in England and Wales (charity number 1040631)
and in Scotland (charity number SC039064).

Association of Colleges
2-5 Stedham Place
London, WC1A 1HU

Telephone: 020 7034 9900 Fax: 020 7034 9950
www.aoc.co.uk

AoC Beacon Award Mini Profiles 2010/11

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