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Digital Governance -
Achieving Agility
Without Risking
Damnation
Anne Caborn
print and be damned?
PRIVACY


 CYBER CRIME
governance for
digital content


Defining your protection
Building on accepted definitions of governance

GOVERNANCE                   Good corporate governance is a system
                             for structuring, operating and controlling
                             based on:
                              sound business ethics
                              long-term strategic goals
                              care of employees (past, present and
                                future), customers and suppliers, the
                                environment and the local
                                community

                             And proper compliance with legal and
                             regulatory requirements.

                             Source: Applied Corporate Governance



                      © Anne Caborn
                  wwww.inthecontentlab.com
Building on accepted definitions of governance

CLINICAL                    Framework through which NHS
                            organisations are accountable for
                            continuously improving the quality of
GOVERNANCE                  their services and safeguarding high
                            standards of care, by creating an
                            environment in which excellence will
                            flourish.

                            Source: A First Class Service – Quality in
                            the new NHS

                            Clinical governance: bridging the gap
                            between managerial and clinical
                            approaches to quality of care

                            Source: Stephen A Buetow, Martin Roland
                     © Anne Caborn
                 wwww.inthecontentlab.com
Building on accepted definitions of governance

DIGITAL                     Framework through which publishers are
                            accountable for continuously improving
                            the quality of what they offer audiences
GOVERNANCE                  digitally, safeguarding high standards
                            and creating an environment in which
                            excellence will flourish.

                            Source: Anne Caborn

                            Digital governance: bridging the gap
                            between managerial and digital
                            approaches to quality of content and
                            communication

                            Source: Anne Caborn

                     © Anne Caborn
                 wwww.inthecontentlab.com
Building on accepted definitions of governance

WEB                         Authoritative administrative structures
                            that set policy and standards for web
                            product management. Includes:
GOVERNANCE                   the implementation of a Web
                              Governance Framework
                             the establishment of Web Policy
                             and the codification, implementation,
                              and enforcement of Web Standards.

                            Source: Lisa Welchman

                            Extending Web accountability to more
                            senior levels of the organization.

                            Source: Lisa Welchman

                     © Anne Caborn
                 wwww.inthecontentlab.com
governance
for digital
content


My top 10 law tracks
1
    March 2011 Advertising Standards
    Authority became responsible for
    regulating online marketing.

    Weekly adjudications eg banned a series of
    online ads for Lynx spray that ran on Yahoo,
    Hotmail, Spotify... for being ‘likely to cause
    widespread harm and offence”
2
    Privacy and Electronic Communications (EC
    Directive) Regulations 2003 prohibit
    unsolicited electronic marketing material
    unless covered by the “soft opt-in” rule.

    Covers email & text messaging. Breach can
    result investigations, fines, damages and
    criminal liability. Criminal sanctions may be
    imposed on company directors.
Limitations of standard mobile
screens don’t mean marketers
can ignore the rules.

Give information about the
marketing you intend to do
before sending a marketing
message or even before you
collect the mobile number.

For example, in an advert, or on a
website where the recipient signs
up for the service.

Source: Information Commissioner’s Office
3
    Since 2007 companies in the UK have
    needed to include regulatory information
    on their websites and in their email footers,
    such as company number and registered
    address (not always the main contact
    address) or risk being fined under the
    Companies Act.

    Text message – company url.
4
    Disability Discrimination Act (DDA) 1995
    Part 3 made organisations responsible for
    making websites accessible. Legislation
    policed by Royal National Institute of the
    Blind (RNIB) which forced a number of
    companies to make changes to avoid
    prosecution.
4.1
  Since October 2010 the Equality Act has
  replaced ‘most of’ the DDA. The RNIB
  points out that the newer legislation is
  ‘anticipatory’, which means you cannot wait
  until a disabled person wants to use your
  services, but you must think in advance and
  on an ongoing basis, about ‘potential’
  illegality.

  DDA applies to situations before October ‘10
5   May 26 2012 the EU Cookie Law will come
    into effect in the UK. The EU's Privacy and
    Communications Directive came into force
    on May 26 2011 but UK websites given one
    year to comply. Need to inform and obtain
    consent for the use of cookies - “Consumer
    Transparency Framework”
6   A green paper setting out the scope of a
    new communications act by the end of this
    year. It is expected to include regulation
    covering programming content on the
    internet. And what else online?
7+8
  European Data Protection Framework
   (EDPF) Review – Jan 2012? Prohibition of
   any direct marketing without consent

  Digital Economies Act, code drawn up by
   Ofcom... Courts... confusion
9    Hargreaves Review, Intellectual Property
      framework - the 'Hargreaves Hypothesis' -
      that the current copyright licensing
      system is not fit for purpose for the
      digital age... feasibility study
10
  RIP Stop Online Piracy Act (SOPA) or its
   Senate counterpart, the Protect
   Intellectual Property Act (PIPA) but... a
   month later, the Senate is preparing to
   fast-track the Cybersecurity Information
   Sharing Act of 2012
publish and be agile


 Flexible, adaptable, human tools and methodologies to
  guide content projects, their rationale, implications and
  implementation, leading to...
 More confident (risk assessed) deployment of content
  iacross channels and delivery mechanisms.
Don’t reinvent the wheel – eg harness existing
               processes like editorial calendars

What     Don’t avoid risk – mitigate it eg content risk
                            matrix
When              Educate, educate, educate

How                     Make it doable

Who           Realistic timescales / approaches
Next!
Anne Caborn

01273 553393

https://twitter.com/#!/AnneCaborn

http://www.inthecontentlab.com/

anne@caborn.me.uk

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Publish expo 2012 agility without damnation

  • 1. Digital Governance - Achieving Agility Without Risking Damnation Anne Caborn
  • 2. print and be damned?
  • 3.
  • 6. Building on accepted definitions of governance GOVERNANCE Good corporate governance is a system for structuring, operating and controlling based on:  sound business ethics  long-term strategic goals  care of employees (past, present and future), customers and suppliers, the environment and the local community And proper compliance with legal and regulatory requirements. Source: Applied Corporate Governance © Anne Caborn wwww.inthecontentlab.com
  • 7. Building on accepted definitions of governance CLINICAL Framework through which NHS organisations are accountable for continuously improving the quality of GOVERNANCE their services and safeguarding high standards of care, by creating an environment in which excellence will flourish. Source: A First Class Service – Quality in the new NHS Clinical governance: bridging the gap between managerial and clinical approaches to quality of care Source: Stephen A Buetow, Martin Roland © Anne Caborn wwww.inthecontentlab.com
  • 8. Building on accepted definitions of governance DIGITAL Framework through which publishers are accountable for continuously improving the quality of what they offer audiences GOVERNANCE digitally, safeguarding high standards and creating an environment in which excellence will flourish. Source: Anne Caborn Digital governance: bridging the gap between managerial and digital approaches to quality of content and communication Source: Anne Caborn © Anne Caborn wwww.inthecontentlab.com
  • 9. Building on accepted definitions of governance WEB Authoritative administrative structures that set policy and standards for web product management. Includes: GOVERNANCE  the implementation of a Web Governance Framework  the establishment of Web Policy  and the codification, implementation, and enforcement of Web Standards. Source: Lisa Welchman Extending Web accountability to more senior levels of the organization. Source: Lisa Welchman © Anne Caborn wwww.inthecontentlab.com
  • 11. 1 March 2011 Advertising Standards Authority became responsible for regulating online marketing. Weekly adjudications eg banned a series of online ads for Lynx spray that ran on Yahoo, Hotmail, Spotify... for being ‘likely to cause widespread harm and offence”
  • 12. 2 Privacy and Electronic Communications (EC Directive) Regulations 2003 prohibit unsolicited electronic marketing material unless covered by the “soft opt-in” rule. Covers email & text messaging. Breach can result investigations, fines, damages and criminal liability. Criminal sanctions may be imposed on company directors.
  • 13. Limitations of standard mobile screens don’t mean marketers can ignore the rules. Give information about the marketing you intend to do before sending a marketing message or even before you collect the mobile number. For example, in an advert, or on a website where the recipient signs up for the service. Source: Information Commissioner’s Office
  • 14. 3 Since 2007 companies in the UK have needed to include regulatory information on their websites and in their email footers, such as company number and registered address (not always the main contact address) or risk being fined under the Companies Act. Text message – company url.
  • 15. 4 Disability Discrimination Act (DDA) 1995 Part 3 made organisations responsible for making websites accessible. Legislation policed by Royal National Institute of the Blind (RNIB) which forced a number of companies to make changes to avoid prosecution.
  • 16. 4.1 Since October 2010 the Equality Act has replaced ‘most of’ the DDA. The RNIB points out that the newer legislation is ‘anticipatory’, which means you cannot wait until a disabled person wants to use your services, but you must think in advance and on an ongoing basis, about ‘potential’ illegality. DDA applies to situations before October ‘10
  • 17. 5 May 26 2012 the EU Cookie Law will come into effect in the UK. The EU's Privacy and Communications Directive came into force on May 26 2011 but UK websites given one year to comply. Need to inform and obtain consent for the use of cookies - “Consumer Transparency Framework”
  • 18. 6 A green paper setting out the scope of a new communications act by the end of this year. It is expected to include regulation covering programming content on the internet. And what else online?
  • 19. 7+8  European Data Protection Framework (EDPF) Review – Jan 2012? Prohibition of any direct marketing without consent  Digital Economies Act, code drawn up by Ofcom... Courts... confusion
  • 20. 9  Hargreaves Review, Intellectual Property framework - the 'Hargreaves Hypothesis' - that the current copyright licensing system is not fit for purpose for the digital age... feasibility study
  • 21. 10  RIP Stop Online Piracy Act (SOPA) or its Senate counterpart, the Protect Intellectual Property Act (PIPA) but... a month later, the Senate is preparing to fast-track the Cybersecurity Information Sharing Act of 2012
  • 22. publish and be agile  Flexible, adaptable, human tools and methodologies to guide content projects, their rationale, implications and implementation, leading to...  More confident (risk assessed) deployment of content iacross channels and delivery mechanisms.
  • 23. Don’t reinvent the wheel – eg harness existing processes like editorial calendars What Don’t avoid risk – mitigate it eg content risk matrix When Educate, educate, educate How Make it doable Who Realistic timescales / approaches Next!