1. SKILLS
I have been an executive or C-class white glove technical support engineer for last sixteen years. I have handled every
aspect of technology to some degree for the most influential people in the entertainment world. Some of these skills are
multi-platform troubleshooting for both PC and MAC OS's and applications, Active Directory administration and account
creation, configuring and maintaining NAS devices and servers such as QNAP's rack mounted and tower solutions,
Microsoft 2008 and 2012 r2 servers for domain controllers, virtual machine (Hyper-V), NAV, file and print servers. I have
been responsible for creating and maintaining computer images using Acronis and ghost for PC and Acronis and Disk
Utility for Mac. I have been responsible for all technical vendor relations for the purchasing and inventory of I.T.
equipment including but not limited to hardware, software and mobility needs. I am the “Go to” for all printing related
issues for HP, Epson and Brother Printers and Canon, Ricoh and Xerox copiers. I have the ability to explain technical
issues to a non-technical audience, and when there is a unusually difficult or unhappy customer, I have the empathy and
patience to rectify the situation. I'm an excellent "out of the box" thinker and have the skillset to come up with at least
one solution for any potential I.T. issue and explain that solution in a non-technical way so everyone involved has a clear
idea of the steps involved to correct it.
Professional experience
Promax/BDA Sr. Desktop Support JR. System Administrator 2014-present
Handle all server issues and account creations including active directory, NAS, NAV, Virtual Machine (Hyper-V) and
ticketing system servers.
Handle all aspects of IT for the several PromaxBDA Award Shows and Conferences around the world
Handle all troubleshooting issues and employee technical questions
Setup and maintain all Cisco Aironet 1200, 1300 and 1600 Access Points for the company Wi-Fi. Using
Alpha and Beta tester for all hardware and software for the company, including OS, production software, mobile devices,
remote desktop solutions and antivirus.
Handles all ordering and purchasing of technical equipment (vendor management)
Maintains all conference rooms and their video conferencing equipment
Set-up and breakdown of technical equipment for company’s monthly webinars.
Handles all confidential file transfers
Maintains all backups for fileserver (NAS)
Beats Electronics (Beats by Dre) Sr. Desktop Support Engineer 2012-2014
Hands-on support, vendor relations, administration and management in an I.T. environment consisting of 95% OSX at
the desktop level, virtualized server infrastructure VMWare and windows server.
Responsible for vendor management
Managed all aspects of migration to new smart phone provider, including project management, logistics, and staffing;
saved $20k monthly, improved system uptime to 99.9%, and maximized usage of smart phone equipment.
Managed and mentored staff consisting of helpdesk technician, it administrator, office manager and it consultants in
Ireland and South America
Implemented Mac laptop cloning, resulting in an 80% reduction in deployment time.

2. The Tonight Show with Jay Leno Sr. I.t. administrator 2009-2012
Hands on technical support for VIP, writing, production staff and celebrity guests.
Always on-call I.T. support for Jay Leno’s home and garage offices.
PC/Mac laptop troubleshooting, mobile device troubleshooting, remote access, technical training for all tonight show
staff
Setup and maintained the “live” mac mini for pre-taping.
Authored and implemented service level agreements improving response time by 70% resulting in increased revenue
and an improvement in client satisfaction.
Evaluated all machines in the office and put together a proposal for the Operation Producer for purchasing new
machines for the staff which saved tens of thousands of dollars for the Show.
Netflix Inc. Sr. Desktop support administrator 2006 -2009
Troubleshoot all pc and mac laptop, desktop, video conference and mobility issues
Write all and implement all I.T. policies and procedures.
Create and maintain active directory account configuration including exchange.
Handle all confidential file transfers
Imaged all mac and pc's using ghost and mac disk utility
Administrate the Print, DHCP, NAS and NAV servers.
Setup and maintain all PolycomTandberg video conferencing equipment
In charge of all it purchasing for content office.
Planned, built and maintained the Netflix Beverly Hills Screening Room.