17. Time to think outside the square ...
Keep on getting better…
INNOVATE
18. Times when it really counts to impress with
your service ...
What are your…
MOMENTS OF TRUTH
19. List as many of your ...
as you can ...
Your Customer Interaction…
MOMENTS OF TRUTH
20. You just DON’T CARE...
68% of people leave because of…
PERCIEVED INDIFFERENCE
21. • 1% - Death
• 3% - Move House
• 5% - Buy from a friend
• 9% - Sold by a Competitor
• 14% - Product/Price
• 68% - Perceived Indifference
People leave because…
53. Ideas to make more money
1. Increase your prices
2. Impulse buys
3. Sell premium service
4. Up sell
5. Down sell
6. Create bulk deals
7. Stop discounting
8. Sell information
products
9. Sell other peoples
products
10. Sell complimentary
products
Thanks them, 2 questions – time is your most valuable asseet.Ice breaker – stand and find 2 people – preferabley people you dont know. Intorduce yourself – your business (or what you do) and what your intention is for this workshop – 8 minsIntroduce the talk – 3 mins