2. Emotional Intelligence
Dr. Daniel Goleman, Ph.D.
Mainstream with the 1995 book, Emotional
Intelligence
The New York Times bestseller list for 1.5 years
More than 5,000,000 copies in print worldwide
in 30 languages
Fundamental Premise of Emotional Intelligence
Success requires the effectual awareness, control
and management of emotions
3. Working Definition
Emotional Intelligence: A form of intelligence
relating to the emotional side of life and the
ability to:
Recognize and Manage Emotions
Motivate Yourself
Restrain Impulses
Relate Interpersonally
4. The Research
Dr. Daniel Goleman, Ph.D.
In every field, your EQ (emotional quotient) is
twice as important as your cognitive abilities
Approximately 90% of leading others
effectively comes from EQ
Social and Emotional Learning (SEL)
Improves self-awareness & confidence
Helps manage disturbing emotions and
impulses
Increases empathy
Improves academic achievement
5. Two Categories; Five Major
Dimensions
Personal Competence
Self Awareness
Self Management
Motivation
Social Competence
Empathy
Social Skills
6. Personal Competence
Self Awareness
Emotional Awareness: Recognizing one's
emotions and their effect
Accurate Self-assessment: Knowing one's
strengths and limitations
Self-confidence: Sensing one's self-worth
and capabilities (without being grandiose
or arrogant)
7. Personal Competence
Self Management
Self-control: Keeping disruptive emotions and
impulses in check
Trustworthiness: Maintaining standards of honesty
and integrity
Conscientiousness: Taking responsibility for one’s
performance
Adaptability: Flexibility in handling change
Innovation: Being comfortable with novel/new
ideas approaches and information
8. Personal Competence
Motivation
Achievement Drive: Striving to improve or meet
a standard of excellence
Commitment: Aligning with the goals of the
group or organization
Initiative: Readiness to act on opportunities
Optimism: Persistence in pursuing goals despite
obstacles and setbacks
9. Social Competence
Empathy
Understanding Others: Sensing others' feelings
and perspectives, taking an active interest in
their concerns
Developing Others: Sensing others
developmental needs and bolstering their
abilities
Service Orientation:
Anticipating, recognizing, and meeting
customers' needs
Leveraging Diversity: Cultivating opportunities
through different kinds of people
Political Awareness: Reading a group's
emotional currents and power relationships
10. How to Increase Your EQ
Discover your EQ by conducting a "personal inventory”
Don’t:
judge others (or yourself) harshly
expect perfection in others (or yourself)
Acknowledge your successes as well as your mistakes
Listen (really listen) to others (and to yourself)
Understand your environments (work vs. home) and the
roles you play (boss vs. partner)
Practice being observant, reflective & patient
(mindfulness meditation)
Engage in therapy
Explore new cultures, ideas & concepts
11. Resources
Emotional Intelligence: 10th Anniversary Edition;
Why It Can Matter More Than IQ (2006), Goleman
Primal Leadership: Learning to Lead with Emotional
Intelligence (2004), Goleman, Boyatzis & McKee
UCLA Mindful Awareness Research Center
What is your emotional IQ? @ Queendom.com
Talentsmart - About Emotional Intelligence
