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ZZuurrmmooCCRRMM ffoorr SSmmaallll BBiizz oonn 
QQNNAAPP VViirrttuuaalliizzaattiioonn SSttaattiioonn 
ffoorr PPaarrttnneerrss 
ZZuurrmmooCCRRMM AAuutthhoottiizzeedd RReesseelllleerr 
AAmmiiggoo CChheenn
Business Model 
CR 
KA 
KP VP CS 
KR CH 
C$ R$
CS - Customer Segments 
Do you have customer like this? 
● B2B 
● Value customer data and log 
● Improve sales management 
● Improve sales forecast accuracy
VP - Value Propositions 
Business administration + IT 
● One stop solution 
● Training, consulting, and technical support 
● Upgradable to paid version 
● Business-class hardware
CH - Channels 
Are you our channel partner? 
● System integrator 
● NAS reseller
KA - Key Activities 
How to sell? 
● Promote and visit on business 
● Setup and configuration 
● Training 
● Consulting and technical support
KR - Key Resources 
What do you need? 
● Sales team 
● Field engineer 
● CRM consultant 
● Promote and support documents 
● Virtualization solution
KP - Key Partners 
Who is your partner? 
● ZurmoCRM reseller 
● CRM consultant 
● QNAP customer service team
R$ - Revenue Streams 
Show me the money! 
● Setup and configuration service 
● Training by head count 
● Consulting and technical support service 
● Reselling QNAP and hard drive
C$ - Cost Structure 
Who take my money? 
● Field engineer 
● Contract CRM consultant 
● Contract technical support service 
● QNAP hard drive procurement
CR - Customer Relationships 
How to maintain relationship? 
● Single contact window 
● Self-service
ZurmoCRM on QNAP 
Virtualization 
Station
Cooperation 
● ZurmoCRM VM to simplify installation 
● Private environment for less conflict and 
lower support cost 
● Configurable environment for more 
flexibility and better optimization 
● Best with QNAP Virtualization Station
Dashboard
Report with Drill Down
KanBang Board
Gamification
Administration
Customizable Porlet Layout
Custom Field
Groups and Policies
Multi-Languages
Roles and Sharing
Individual User Profiles
Web Capture Form
Build-in Workflow Engine
Future 
● Integrate with More VoIP 
● Simplify setup and configuration 
● More optimization 
● Continue to update VM
Q&A and Profile 
● CRM Consulting 
http://amigocrmservice.strikingly.com 
● Mobile: 0921-991-923 
● Facebook Page: 現代行銷業務觀點 
● Blog: http://amigocrmnotes.wordpress.com 
● Profile: http://www.linkedin.com/in/amigochen

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20140724 CRM for Small Biz on QNAP Using Virtualization Station for Partners

  • 1. ZZuurrmmooCCRRMM ffoorr SSmmaallll BBiizz oonn QQNNAAPP VViirrttuuaalliizzaattiioonn SSttaattiioonn ffoorr PPaarrttnneerrss ZZuurrmmooCCRRMM AAuutthhoottiizzeedd RReesseelllleerr AAmmiiggoo CChheenn
  • 2. Business Model CR KA KP VP CS KR CH C$ R$
  • 3. CS - Customer Segments Do you have customer like this? ● B2B ● Value customer data and log ● Improve sales management ● Improve sales forecast accuracy
  • 4. VP - Value Propositions Business administration + IT ● One stop solution ● Training, consulting, and technical support ● Upgradable to paid version ● Business-class hardware
  • 5. CH - Channels Are you our channel partner? ● System integrator ● NAS reseller
  • 6. KA - Key Activities How to sell? ● Promote and visit on business ● Setup and configuration ● Training ● Consulting and technical support
  • 7. KR - Key Resources What do you need? ● Sales team ● Field engineer ● CRM consultant ● Promote and support documents ● Virtualization solution
  • 8. KP - Key Partners Who is your partner? ● ZurmoCRM reseller ● CRM consultant ● QNAP customer service team
  • 9. R$ - Revenue Streams Show me the money! ● Setup and configuration service ● Training by head count ● Consulting and technical support service ● Reselling QNAP and hard drive
  • 10. C$ - Cost Structure Who take my money? ● Field engineer ● Contract CRM consultant ● Contract technical support service ● QNAP hard drive procurement
  • 11. CR - Customer Relationships How to maintain relationship? ● Single contact window ● Self-service
  • 12. ZurmoCRM on QNAP Virtualization Station
  • 13. Cooperation ● ZurmoCRM VM to simplify installation ● Private environment for less conflict and lower support cost ● Configurable environment for more flexibility and better optimization ● Best with QNAP Virtualization Station
  • 27. Future ● Integrate with More VoIP ● Simplify setup and configuration ● More optimization ● Continue to update VM
  • 28. Q&A and Profile ● CRM Consulting http://amigocrmservice.strikingly.com ● Mobile: 0921-991-923 ● Facebook Page: 現代行銷業務觀點 ● Blog: http://amigocrmnotes.wordpress.com ● Profile: http://www.linkedin.com/in/amigochen