1. Allen Bowcock
30 Pendara Crescent
Howards Grass NSW 2480
Telephone: (02) 66222044
Mbl: 0490 257 384
Email: abo94458@bigpond.net.au
CAREER HIGHLIGHTS
2006 - One of Four in National Employment Services Award for Excellence in the Employment
Consultant of the Year category
2005 – 1st
Runner-up Staff -Person of the Year WorkDirections
2002 – Graduating at Southern Cross University with Bachelor of Social Sciences
SUMMARY OF WORK RELATED SKILLS, ATTRIBUTES AND QUALITIES
• Proven capacity to develop team to consistently achieve outstanding results and develop
as a cohesive and
• Comprehensive knowledge and current experience of Job Service and complementary
programs
• 12 years delivering Employment Services in Government Contracts
• Demonstrated ability to build rapport and resolve complex issues among multiple
entities with conflicting interests.
• Integrity, honesty, accountability and belief in justice and fairness
• Ability to motivate, inspire and drive self and others to achieve
• Maintain focus under trying and difficult situations
● Sense of humour
● Strong desire to make a difference
PROFESSIONAL EXPERIENCE
June 2015 – Current – NTD Australia (National Training & Development)
Independent Course Advisor (Casual)
Identify and work with clients in further educational programs (Diploma Level)
Enrol and commence study
Provide ongoing support and guidance to current students
Follow-up queries and concerns from students and implement solutions
June 2015 – Current - ON-Q Human Resources - Richmond ESA
Employment Consultant (Part-time)
Role and Responsibilities:
• Develop a comprehensive knowledge of the local labour market to best fit the client
group into sustainable employment.
• Identify skills and barriers of client group and implement strategies and programs to
Reduce or remove identified barriers, such as further education, entry-level training programs,
OH&S education.

2. • Develop effectual and professional networks with private enterprise, Government and
Non-government organisations and training organisations in the employment service area.
• Identify training and career path opportunities for client group.
• Maintain contact with job seeker throughout the duration of any training programs to
ensure completion of training.
• Complete placement details of position, hours of work, contact person and
organisational details for post placement support obligations.
• Ensure all information is in accordance with contractual obligations to Department of
Human services
• Act as mentor and conciliator for both employee and employer for the duration of post
placement support
Nov 2011 – Jan 2014 First Sun Employment – Richmond ESA
Manager
June 2010 – July 2011 - ON-Q Human Resources - Richmond ESA
Area Manager
Role and Responsibilities:
• Oversee the running of Lismore, Casino and Kyogle offices
• Drive budgets and targets across ESA to strengthen position
• Forecast and predictions on monthly targets, outcomes and budget
• Undertake performance management on staff who are not meeting or exceeding KPI’s
• Recruit and interview prospective staff
• Infuse and develop confidence and qualified commitment by staff into site
• Fashion a team of consistent and high achievers
• Shift an ESA culture of non-compliance to a ‘norm’ of compliant and integrity based
behaviour within sites
• Undertake performance appraisals with staff to provide regular feedback
• Undertake regular desktop audits and site audits to monitor compliance
• Form and propagate a group of staff that ‘want to make a difference’.
• Promote and facilitate employer enhanced engagement
• Build a strong and positive presence of ON-Q Human Resources within local community
• Market and promote ON-Q Human Resources within local community
• Promote and sell client base to local employer groups
• Monitor and facilitate income and expense of site to generate budgetary obligations
• Foster and propagate staff well-being
• Ensure staff have safe workplace and organise training where identified
• Oversee OH&S induction processes
• Follow-up progress with OH&S committee on any current issues/incidents
• Sign-off on any OH&S incidents following completion of processes
• Facilitate and oversee adherence to Company policy and procedure
• Provide timely responses to Operations Manager
• Provide reports and information to Operational Manager
• Respond and initiate positive responses and resolutions to customer complaints and/or
requests
• Oversee site financials and report to Senior Management
• Engage and intergrate ON-Q streams of service to the community
• Promote and facilitate positive relationships with DEEWR, Employers, Centrelink and
providers of intergrated services to enhance and build both social and economic employment
outcomes for a wide range of people affected by unemployment

3. • Be honest and accountable to all with whom you communicate with
• Promote and introduce best practice to ensure quality
• Identify risk and report to Senior Management for and to provide solutions
• Create a positive approach to change within
• Promote and advocate services within organisation
July 2009 – June 2010 - JobfindCentre Australia - Richmond ESA
Area Manager
Role and Responsibilities:
• Oversee the running of Lismore, Casino and Evans Head offices
• Infuse and develop confidence and qualified commitment by staff into site
• Fashion a team of consistent and high achievers
• Instill a ‘norm’ of compliant and integrity based behaviour within site
• Form and propagate a group of staff that ‘want to make a difference’.
• Promote and facilitate employer enhanced engagement
• Build a strong and positive presence of organisation within local community
• Sell and promote organisation within local community
• Promote and sell client base to local employer groups
• Monitor and facilitate income and expense of site to generate budgetary obligations
• Foster and propagate staff well-being
• Ensure staff have safe workplace and organise training where identified
• Oversee OH&S induction processes
• Follow-up progress with OH&S committee on any current issues/incidents
• Sign-off on any OH&S incidents following completion of processes
• Facilitate and oversee adherence to Company policy and procedure
• Provide timely responses to Senior Organisational staff
• Provide reports and information to senior organisational personnel
• Undertake regular performance appraisals with staff and provide feedback
• Undertake regular desktop and site audits to monitor compliance
• Promote and introduce best practice to ensure quality
• Identify risk and report to Senior Management for and to provide solutions
• Respond and initiate positive responses and resolutions to customer complaints and/or
requests
• Draft and process Wage Subsidy Agreements
• Oversee site financials and report to Senior Management
• Engage and intergrate JNM services to the community
• Promote and facilitate positive relationships with DEEWR, Employers, Centrelink and
providers of intergrated services to enhance and build both social and economic employment
outcomes for a wide range of people affected by unemployment
• Source and engage training organisations who will deliver unparalleled vocational growth
opportunities for client base
• Be honest and accountable to all with whom you communicate with
• Create a positive approach to change within
• Promote and advocate services within organisation
August 2007 – July 2009: JobfindCentre/WorkDirections/YES – Mornington
Centre Manager
Role and Responsibilities:
• Infuse and develop confidence and qualified commitment by staff into site
• Fashion a team of consistent and high achievers
• Instill a ‘norm’ of compliant and integrity based behaviour within site

4. • Form and propagate a group of staff that ‘want to make a difference’.
• Promote and facilitate employer enhanced engagement
• Build a strong and positive presence of organisation within local community
• Sell and promote organisation within local community
• Promote and sell client base to local employer groups
• Monitor and facilitate income and expense of site to generate budgetary obligations
• Foster and propagate staff well-being
• Facilitate and oversee adherence to Company policy and procedure
• Provide timely responses to Senior Organisational staff
• Provide reports and information to senior organisational personnel
• Respond and initiate positive responses and resolutions to customer complaints and/or
requests
• Draft and process Wage Subsidy Agreements
• Oversee site financials and report to Senior Management
• Engage and intergrate JNM services to the community
• Promote and facilitate positive relationships with DEEWR, Employers, Centrelink and
providers of intergrated services to enhance and build both social and economic employment
outcomes for a wide range of people affected by unemployment
• Source and engage training organisations who will deliver unparalleled vocational growth
opportunities for client base
• Be honest and accountable to all with whom you communicate with
• Create a positive approach to change within
• Promote and advocate services within organisation
February 2006 – August 2007: Work Directions Australia – Launceston
Business Centre Manager - promotion
Role and Responsibilities:
• 7 years in Job Network last two years in role of Business Centre Manager
• Manage and steer staff to implement active participation model
• Manage and steer staff to ensure Job Network and Complementary programs
• Provide staff with competencies to implement sound Case Management skills
• Management and leader skills (by doing) – hands on management/leadership style
• Provide leadership to staff and create a safe and supportive working environment;
ensuring staff have the necessary skills; information ad resources and encouraging learning;
creativity and innovation in helping our clients into sustainable employment
• Implement service delivery model ensuring high levels of job seeker engagement,
intensity for employment focused activity; job referrals, outcomes and sustainability
• Utilise EA3000 to direct site’s daily work flow
• Attend Employer related, PAGES and community based meetings
• Staff recruitment and selection
• Manage and promote performance of the site – agreed KPI’s achieved; financial
objectives; revenue; expense and profit are met
• Monitor best practices and quality control to ensure site compliance with all contracts and
contract key performance indicators and take leadership role in all quality review and audit
processes
• Conduct case reviews
• Provide support and direction to staff
• Facilitate training and development requirements for existing and new staff.
• Build and maintain effective external relationships with employer and employer groups;
Centre- link; and local contract manger for DEEWR
• Work with positive approach to complaints and problems affecting site

5. • Provide performance management when and where required
• Motivate and steer staff to achieve targets and high performance
• Develop and foster teamwork
• Report regularly to Regional Manager
• Monitor expenditure and revenue of site
• Minimise potential for fraud by ensuring principles and best practices are continually
adhered
• Super-User of reporting systems within site
2005: Work Directions Australia – Taree
Acting Business Manager - promotion
Role and Responsibilities:
Given responsibility to manage office in absence of existing Business Manager for duration of
time current BM was on leave.
2005 - 2006: Work Directions Australia – Port Macquarie
Senior Site Consultant - promotion
Role and Responsibilities:
• Undertake roles designated by Branch Manager
• Draw down reports from EA3000 to assist daily operations within site
• Monitor and evenly distribute Case Managers case loads
• Assist Branch Manager resolve disputes and complaints with staff and clients
• Audit files and claims
• Facilitate inter-office training and development
• Assist in training and development
• Assist Branch Manager recruit staff for roles within the office
• Mentor new and existing staff
• Monitor and review work practices
• Case manage Long Term and Highly Disadvantaged Unemployed Job Seekers
• Identify areas of work practice and implement strategies to improve/enhance processes
• Assist with development of budget forecasts
• Network with services and business customers
• Understand and implement contractual requirements of daily operations on site
• Work closely with Branch Manager to develop best practices within site
• Ensure staff place anchored outcomes in the appropriate monitoring facilities
• Develop and Maintain good working relationships with DEWR and Centrelink
2000 – 2005: Work Directions Australia – Port Macquarie
Employment Advisor
Role and Responsibilities:
• Develop a comprehensive knowledge of the local labour market to best fit the client
group into sustainable employment.
• Identify skills and barriers of client group and implement strategies and programs to
Reduce or remove identified barriers, such as further education, entry-level training programs,
OH&S education.
• Develop effectual and professional networks with private enterprise, Government and
Non-government organisations and training organisations in the employment service area.
• Identify training and career path opportunities for client group.
• Maintain contact with job seeker throughout the duration of any training programs to
ensure completion of training.

6. • Complete placement details of position, hours of work, contact person and
organisational details for post placement support obligations.
• Ensure all information is in accordance with contractual obligations to DEWR and
Centrelink.
• Act as mentor and conciliator for both employee and employer for the duration of post
placement support
1997 - 2000 IDAFE, Port Macquarie
Program Manager Disabilities Support
• Developed and wrote living skill programs for service users.
• Prepared and developed Individual Support Programs and Plans for Service Users.
• Identify staff training issues and develop plans or source programs from external
services.
• Facilitate training programs in collaboration with Centre Manager.
• Worked in collaboration with Centre Manager and Board of Management to develop strategies
for future growth and direction of Service
• Develop job description for recruitment and operational procedures.
• Develop in collaboration with Centre Manager options and plans for staff advancement.
• Mentor staff in roles and responsibilities within service.
• Induct new staff with comprehensive orientation program – OH&S, Privacy and
Confidentiality Policy,
• Duty of Care, reporting procedures and critical response.
• Ensured OH&S compliance by performing frequent surveillance and enhancing the
training program.
• Undertake workplace assessments on staff within Centre
1996 -1997 Port Macquarie TAFE – Port Macquarie
Casual Tutor – Certificate 111 Community Services
Duties:
• Deliver modules in Disability Services
1994-1997 Multi Skill Training Pty Ltd – Port Macquarie
Job Club Leader and Vocational Trainer
• Co-ordination job Clubs for Commonwealth Employment Service (CES). Planning, co-
ordination and facilitating vocational training programs for CES
• Ensured OH&S compliance by performing frequent surveillance and enhancing the
Training program.
• Co-developed programs, for solvent and chemical storage, recycling, chemical waste
disposal, and fire safety, standards for particular courses.
• Prepare and submit comprehensive reports on progress of job seekers.
• Organise work experience hosts and prepare necessary workcover insurance’s for job
seekers
• Motivate and encourage job seekers in job search activities
TRAC Trainer - Workplace Training
(Contract Employment)
Port Macquarie District Office School Education
Duties:
• Conduct workplace-training classes with year 11 students from Hastings catchment.
1981 -1994 Self-employed – Tolga Queensland

7. Owner Operator
Wholesale/Retail Fruit and Vegetable Business
• Ensured OH&S compliance by performing frequent surveillance and enhancing the
training program.
• Induct new staff with comprehensive orientation program – OH&S,
• Develop job description for recruitment and operational procedures.
• Working knowledge of Awards, Enterprise Agreements, Superannuation, and Industry
compliance’s.
EDUCATION:
• Bachelor of Social Science majoring in Human Resource Development and Human
Relations and Communication - Southern Cross University - Lismore
• Certificate IV in Workplace Training and Assessment
COMPUTING AND INFORMATION TECHNOLOGY SKILLS:
• Microsoft Word
• EA2000, EA3000, OPUS Job Ready, CIMS, ESS
• Electronic University and Library Networks.
• Internet
• E-mail
• Excel
• Publisher
• Powerpoint
• Photoshop
REFEREES
Simon Watson
Area Manager
Matchworks
Melbourne
M: 0421 661 612
simon.watson@matcvhworks.com.au
Lisa Smith
Executive Manager - NSW
ON-Q Human Resources
M: 0408 221 858
Kate Tilley
Area Manager
Max Employment
M: 0425892073
kate.tilley@maxemployment.com.au
Ivana Agapiou
General Manager
Eather Recruitment
Port Macquarie, NSW 2444
M: 0404056278