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Great Content: The Heart of Social
           Media Marketing




You don’t have to win a Nobel Prize for your content to be great – and effective.

            AboutUs.com | @AboutUs | Facebook.com/AboutUs.org    @AlizaEarnshaw
Simply put, web users are consumers of
content. Therefore, you need to deliver
compelling content that will engage your
customers and keep them coming back for
more. People are calling this “The New
Marketing.”
People spend their time online, and that’s
where your marketing needs to go.

- ArnieKuenn on SEOmoz.org

      AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Why Content & Social Media?
• Improve your SEO
• Pull people to your site
• Show people why they’ll enjoy doing business
  with you




        AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
How to Integrate Content & Social Media



                                     Create
                  Promote            Great
                 Content in         Content
                   Social
                   Media

                              Develop an
                               Engaged
                               Audience




             Now do it again – and again

  AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
What Is Content?
•   Blog posts
•   FAQs
•   Video
•   Infographics
•   Photographs

Content should live on your site, or if it lives on
  other sites, it should be linked to your site.

          AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
What Is Great Content?
• It matters to someone – preferably, your
  customers and/or future customers
• It comes from deep expertise
• It’s genuinely useful
• It’s easy to understand and apply
• It’s
  funny/touching/provocative/controversial….in
  other words, shareable
        AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Where Can I Find Ideas for Great
             Content?

• News
• Your experience




      AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Content Source: General News




    http://gizmodo.com/5972877/how-the-ftc-screwed-up-the-google-investigation


   AboutUs.com | @AboutUs | Facebook.com/AboutUs.org                             @AlizaEarnshaw
Content Source: Industry Issues, Controversy




http://foodfrontiers.pepsicoblogs.com/2012/09/huffington-post-private-sector-serious-about-tackling-ncds-despite-concerns-of-civil-society


                              AboutUs.com | @AboutUs | Facebook.com/AboutUs.org                                @AlizaEarnshaw
Content Source: Customer Qs, Complaints & Praise




                       http://www.poolsupplyworld.com/blog


         AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Content Source: Instructions/Guidance




 http://www.corsetconnection.com/shop/how-to-put-on-a-corset.html

              AboutUs.com | @AboutUs | Facebook.com/AboutUs.org     @AlizaEarnshaw
Content Source: Sales Objections




             http://blog.caseysplumbing.com/industry-news/

     AboutUs.com | @AboutUs | Facebook.com/AboutUs.org       @AlizaEarnshaw
Content Source: Adjacent issues




   http://www.graylingjewelry.com/3/post/2013/01/beat-puffy-eyes.html


     AboutUs.com | @AboutUs | Facebook.com/AboutUs.org                  @AlizaEarnshaw
Why do I need to promote my content?

Great content and engaging stories help your
  company’s content get found and shared.
  When great content is shared, commented on
  or liked, it is no longer your content alone. It is
  their content. And user-generated content is
  trusted more than advertising or promotion.

  - Michael Brenner, writing in Forbes Magazine
           AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
How do I promote my content in social
              media?

• Post regularly
• Don’t be repetitious




       AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Promote new posts where your
customers & prospects hang out




   AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Keep promoting posts as long as
           they’re still relevant
•   Weekly or bi-weekly
•   Whenever relevant news comes up
•   As seasonally appropriate
•   Whenever a relevant customer or industry
    issue is rearing its head again




          AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Avoid “title/link” formula




Interesting topics, but the stream looks monotonous. Note posting times: obviously scheduled.

                   AboutUs.com | @AboutUs | Facebook.com/AboutUs.org     @AlizaEarnshaw
Vary Your Content




AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Develop an Engaged Audience
• Don’t be boring
• Follow real people
• Talk with them




       AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Don’t be repetitive & boring




We can see the company is seeking business, but we can’t learn much else about it from this stream.

                  AboutUs.com | @AboutUs | Facebook.com/AboutUs.org            @AlizaEarnshaw
Mix It Up




AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Respond to Criticism Promptly & Politely




       AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Have Real Conversations




AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw
Be a Real Person




Because that’s who you’re trying to reach in social media: real people.
              AboutUs.com | @AboutUs | Facebook.com/AboutUs.org   @AlizaEarnshaw

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Content Marketing: Why & How

  • 1. Great Content: The Heart of Social Media Marketing You don’t have to win a Nobel Prize for your content to be great – and effective. AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 2. Simply put, web users are consumers of content. Therefore, you need to deliver compelling content that will engage your customers and keep them coming back for more. People are calling this “The New Marketing.” People spend their time online, and that’s where your marketing needs to go. - ArnieKuenn on SEOmoz.org AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 3. Why Content & Social Media? • Improve your SEO • Pull people to your site • Show people why they’ll enjoy doing business with you AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 4. How to Integrate Content & Social Media Create Promote Great Content in Content Social Media Develop an Engaged Audience Now do it again – and again AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 5. What Is Content? • Blog posts • FAQs • Video • Infographics • Photographs Content should live on your site, or if it lives on other sites, it should be linked to your site. AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 6. What Is Great Content? • It matters to someone – preferably, your customers and/or future customers • It comes from deep expertise • It’s genuinely useful • It’s easy to understand and apply • It’s funny/touching/provocative/controversial….in other words, shareable AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 7. Where Can I Find Ideas for Great Content? • News • Your experience AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 8. Content Source: General News http://gizmodo.com/5972877/how-the-ftc-screwed-up-the-google-investigation AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 9. Content Source: Industry Issues, Controversy http://foodfrontiers.pepsicoblogs.com/2012/09/huffington-post-private-sector-serious-about-tackling-ncds-despite-concerns-of-civil-society AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 10. Content Source: Customer Qs, Complaints & Praise http://www.poolsupplyworld.com/blog AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 11. Content Source: Instructions/Guidance http://www.corsetconnection.com/shop/how-to-put-on-a-corset.html AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 12. Content Source: Sales Objections http://blog.caseysplumbing.com/industry-news/ AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 13. Content Source: Adjacent issues http://www.graylingjewelry.com/3/post/2013/01/beat-puffy-eyes.html AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 14. Why do I need to promote my content? Great content and engaging stories help your company’s content get found and shared. When great content is shared, commented on or liked, it is no longer your content alone. It is their content. And user-generated content is trusted more than advertising or promotion. - Michael Brenner, writing in Forbes Magazine AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 15. How do I promote my content in social media? • Post regularly • Don’t be repetitious AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 16. Promote new posts where your customers & prospects hang out AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 17. Keep promoting posts as long as they’re still relevant • Weekly or bi-weekly • Whenever relevant news comes up • As seasonally appropriate • Whenever a relevant customer or industry issue is rearing its head again AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 18. Avoid “title/link” formula Interesting topics, but the stream looks monotonous. Note posting times: obviously scheduled. AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 19. Vary Your Content AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 20. Develop an Engaged Audience • Don’t be boring • Follow real people • Talk with them AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 21. Don’t be repetitive & boring We can see the company is seeking business, but we can’t learn much else about it from this stream. AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 22. Mix It Up AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 23. Respond to Criticism Promptly & Politely AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 24. Have Real Conversations AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw
  • 25. Be a Real Person Because that’s who you’re trying to reach in social media: real people. AboutUs.com | @AboutUs | Facebook.com/AboutUs.org @AlizaEarnshaw