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APPLYING THE POWER OF LOVE
             TO BUILD BRANDS:
LOVEMARKS


                 PRESENTATION TO designTHINKERS
                 OCTOBER 25, 2002
PRODUCT     BRAND     LOVEMARK

FUNCTION   VALUES      SPIRIT
 VISUAL    SYMBOLIC    ICONIC
9   %

SALES
IS YOUR CLIENT LIKE SPOCK?
D
D
D
D
D
D
D
D D D D D D
1
SAMENESS
2
BRAND PROLIFERATION
THEN   NOW
3
BACKLASH
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand

                                                “Nation states, regions and towns,
                                                  individuals and institutions… are
“Anybody that wants to be anybody               adopting the tools and techniques
wants to build their own brand.”                                       of branding.”

        “Even ecstasy tablets have been
         branded with the Euro logo.”
                         “Madonna, The Godfather, and The Catcher In The
                         Rye… They’ve become brands in their own right.”
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand




                    4
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand
brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand

              OVER-USE SYNDROME
354   AND COUNTING…
specialized                                                romantic     best friend    childhood
        friends                               arranged           marriage                     friends
    hostile                                   marriage
                                                                                     fling


                              TYPES OF14THE
              RELATIONSHIPS BETWEEN
      secret affair     rebound
                   PEOPLE AND BRANDS
                                   enslavement
              courting
                                                        casual friends      dependency        family
S.Fournier (1998), “consumers and their brands:
Developing relationship theory in consumer research”,
 Journal of Consumer Research
THE CASUAL FRIEND                      Growth/Decline/Plateau


Low emotional involvement & intimacy
Infrequent contact
Often short-lived cycle
THE FLING               Speedy Growth/Decline

High emotional reward
No commitment
No demands
Short-term
THE ROMANTIC MARRIAGE              Stable Maturity

Voluntarily imposed
Long term
Committed even through adversity
High love/intimacy/trust
Exclusivity commitment
A   LOVEMARK      IS PRODUCT, SERVICE OR
      ENTITY THAT INSTILLS
     LOYALTY BEYOND REASON.
“THE ESSENTIAL DIFFERENCE BETWEEN
          EMOTION AND REASON IS THAT
      EMOTION LEADS TO
                  ACTION
  WHILE REASON LEADS TO                  Donald B. Calne

        CONCLUSIONS.”            Professor of Neurology
                           University of British Columbia
left brain     right brain
        logic         emotions


 “THE WIRING OF THE BRAIN
     FAVORS EMOTION
 - THE CONECTIONS FROM THE EMOTIONAL
   SYSTEMS TO THE RATIONAL COGNITIVE
    SYSTEMS ARE STRONGER THAN THE
CONNECTIONS THAT RUN THE OTHER WAY .”
                                            Joseph LeDour
                                 Professor of Neuroscience
                                       New York University
RESPECT RESPECT RESPECT RESP
LOVE   LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE L




                      RESPECT
BRANDS
         high respect
             low love
LOVE

       PRODUCTS                   FADS
          low respect             high love
             low love   RESPECT   low respect
LOVEMARKS
                 high respect
                 high love
LOVE




       RESPECT
SHARE THE VISION
HOW MUCH DOES THE
METAL MOVE YOU?
MYSTERY

                   INTIMACY




      SENSUALITY
1 MYSTERY
 GREAT STORIES
1 MYSTERY
 GREAT STORIES
2
PAST, PRESENT + FUTURE
       MYSTERY
2
PAST, PRESENT + FUTURE
       MYSTERY
3
TAPS INTO DREAMS
MYSTERY
3
TAPS INTO DREAMS
MYSTERY
3
TAPS INTO DREAMS
MYSTERY
MYTHIC CHARACTERS
MYSTERY
4
SECRET INGREDIENTS
 5 MYSTERY
6 SMELL
SENSUALITY
7
SOUND
SENSUALITY
8
PASSION
INTIMACY
8
PASSION
INTIMACY
THE LOVEMARKER




                                      warm

                                         warm
                                      coldcold
                                      hot




                                           hot




                                                                  performance
mystery




                      great stories              innovation
             past, present & future              quality
                  taps into dreams               service
                secret ingredients               identity
                mythic characters                value
sensuality




                           touch                 reliability




                                                                  trust
                             taste               commitment
                            smell                easy
                            sound                openness
                           vision                security




                                                                  reputation
intimacy




                     togetherness                leadership
                          emotion                honesty
                          empathy                Responsibility
                        inspiration              efficacy
.com
“ GRAVITATION IS NOT
  RESPONSIBLE FOR PEOPLE
          LOVE
  FALLING IN         ”




             - EINSTEIN

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Applying the Power of Love to Build Brands: Lovemarks

  • 1. APPLYING THE POWER OF LOVE TO BUILD BRANDS: LOVEMARKS PRESENTATION TO designTHINKERS OCTOBER 25, 2002
  • 2.
  • 3. PRODUCT BRAND LOVEMARK FUNCTION VALUES SPIRIT VISUAL SYMBOLIC ICONIC
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. 9 % SALES
  • 10. IS YOUR CLIENT LIKE SPOCK?
  • 12.
  • 15. THEN NOW
  • 17. brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand “Nation states, regions and towns, individuals and institutions… are “Anybody that wants to be anybody adopting the tools and techniques wants to build their own brand.” of branding.” “Even ecstasy tablets have been branded with the Euro logo.” “Madonna, The Godfather, and The Catcher In The Rye… They’ve become brands in their own right.” brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand 4 brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand brand OVER-USE SYNDROME
  • 18. 354 AND COUNTING…
  • 19. specialized romantic best friend childhood friends arranged marriage friends hostile marriage fling TYPES OF14THE RELATIONSHIPS BETWEEN secret affair rebound PEOPLE AND BRANDS enslavement courting casual friends dependency family S.Fournier (1998), “consumers and their brands: Developing relationship theory in consumer research”, Journal of Consumer Research
  • 20. THE CASUAL FRIEND Growth/Decline/Plateau Low emotional involvement & intimacy Infrequent contact Often short-lived cycle
  • 21. THE FLING Speedy Growth/Decline High emotional reward No commitment No demands Short-term
  • 22. THE ROMANTIC MARRIAGE Stable Maturity Voluntarily imposed Long term Committed even through adversity High love/intimacy/trust Exclusivity commitment
  • 23. A LOVEMARK IS PRODUCT, SERVICE OR ENTITY THAT INSTILLS LOYALTY BEYOND REASON.
  • 24. “THE ESSENTIAL DIFFERENCE BETWEEN EMOTION AND REASON IS THAT EMOTION LEADS TO ACTION WHILE REASON LEADS TO Donald B. Calne CONCLUSIONS.” Professor of Neurology University of British Columbia
  • 25. left brain right brain logic emotions “THE WIRING OF THE BRAIN FAVORS EMOTION - THE CONECTIONS FROM THE EMOTIONAL SYSTEMS TO THE RATIONAL COGNITIVE SYSTEMS ARE STRONGER THAN THE CONNECTIONS THAT RUN THE OTHER WAY .” Joseph LeDour Professor of Neuroscience New York University
  • 26. RESPECT RESPECT RESPECT RESP LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE L RESPECT
  • 27. BRANDS high respect low love LOVE PRODUCTS FADS low respect high love low love RESPECT low respect
  • 28. LOVEMARKS high respect high love LOVE RESPECT
  • 29.
  • 31. HOW MUCH DOES THE METAL MOVE YOU?
  • 32. MYSTERY INTIMACY SENSUALITY
  • 33.
  • 34. 1 MYSTERY GREAT STORIES
  • 35. 1 MYSTERY GREAT STORIES
  • 36. 2 PAST, PRESENT + FUTURE MYSTERY
  • 37. 2 PAST, PRESENT + FUTURE MYSTERY
  • 47. THE LOVEMARKER warm warm coldcold hot hot performance mystery great stories innovation past, present & future quality taps into dreams service secret ingredients identity mythic characters value sensuality touch reliability trust taste commitment smell easy sound openness vision security reputation intimacy togetherness leadership emotion honesty empathy Responsibility inspiration efficacy
  • 48. .com
  • 49. “ GRAVITATION IS NOT RESPONSIBLE FOR PEOPLE LOVE FALLING IN ” - EINSTEIN