1. Alethea B Ramzee
163-29 130th Ave Apt 1G
Jamaica NY 11434
Phone: 276-790-7463
alethearamzee@yahoo.com
Objective: Toobtaina positionasa CustomerService Representative.
SUMMARY OF QUALIFICATIONS
Qualifiedprofessional backgroundencompassing over15years’CustomerService andCall CenterOperations.
CustomerService Skills
DiscussBilling/Technical Support
OrderEntry
RedHat/FloorSupport
Track Shipments
Processcreditcard payments
Suspend/Restore service
Make paymentarrangements
Post paymentstoaccount
Housekeeping
Supervision
General office skills
Experienced Call CenterRep
Warehouse/shipping
Picking/Packing
Employment History
FamilyDollarStores,Inc. Corporate Office, Charlotte NC
5/11/2015 - Current
Human Resources Representative
AssistingStore Managersin processingapplications andcompletingthe hiringprocess,toinclude butnotlimitedto
checkingDrugTests andcandidate Backgrounds.
Proficientinthe followingSystems:TaleoRecruiting,Oracle, Kronos Time Keepingsystem,
Faneuil, Inc., Martinsville VA
12/03/2012- 5/2015
CustomerService Representative
Processregistrationsandverificationformsfor patientswho have apacemaker,defibrillator,and/orlead.
Answerinboundcallsanddeliverexcellentcustomerservice and/orcreate templatesforworktobe registered.
Same companydifferentcontract.
WashingtonHealthBenefitsExchange.Helpingcustomersapplyfor healthcoverage anddetermine eligibility.
StarTek, Collinsville,VA
CustomerService Representative
07/2009 - 02/2012
Answerin-boundcallsforwirelesscustomer
Discussbilling
Orderentry
Make paymentarrangements
RedHat/floorsupport
Post payments/creditstoaccount
Suspend/Restore service
Troubleshooting/Technical support
Track Shipments
GSI Commerce Martinsville,VA
CustomerService Representative
07/2008 - 06/2009
Place ordersforcustomersviathe website
Cancel ordersas requestedbycustomers
Responsible fortrackingonlinecustomerorders
Processrefundstocustomers

2. Accretive Commerce Martinsville,VA
Packer
11/2006 - 05/2007
Responsible forpackingorderstoshiptocustomers
Giftwrap orders
Place packagesonassemblyline
Pickordersand placedonassemblylines
HamptonInn Martinsville,VA
HousekeepingAide
02/2000 - 05/2006
Performanycombinationof lightcleaningdutiestomaintain commercialestablishments,suchashotels ina cleanand
orderlymanner. Dutiesmayinclude makingbeds,replenishinglinens,cleaningroomsandhalls,andvacuuming.
Mrs. Tant Nashville, VA
Day Care Aide
05/1998 - 01/1999
Attendtochildrenatchildcare institutions
Performa varietyof tasks,suchas dressing,feedingandoverseeingplay
Education and Training
IssuingInstitutionQualificationCourse of Study
SpringfieldHighSchool HighSchool DiplomaGeneral HighSchool Curriculum
Occupational Licenses &Certificates
CertificationTitle IssuingOrganizationCompletionDate
Nurse Aide PatrickHenryCommunityCollege 11/2008