Social Hospitality Begins with You

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Introduction to a program to integrate social marketing for hospitality properties, including hotels, restaurants, museums, and tourist destinations. It is based on the premise of increasing use of mobile devices, consumer reviews, and point of customer engagement training.

Business Technology

the power of you
hospitality in a social media world

Thursday, January 5, 2012

What Social Has Changed
They have the power to echo

You should have the power to amaze

Thursday, January 5, 2012

When Done Right
Customers supplement what marketers can’t achieve
CREDIBILITY

Thursday, January 5, 2012

POWER OF YOU PROGRAM

1. Quantify social knowledge
of potential employees

2. Train staff to identify active
social customers

3. Create on-site visual cues

4. Ensure timely engagement
when mentioned

5. Develop valued content
Thursday, January 5, 2012

Power of You Tiered Programs
Comprehensive Remote

On-site analysis Social assessment guide

Social assessment for new Online staff training
hires sessions

Customer conversations Integrated program
recommendations
Staff training sessions
Project based content
Marketing strategy execution and consulting
session

Integrated program
recommendations

6 month content
execution and consulting
Thursday, January 5, 2012

contact:

Albert Maruggi
albert@socialmediaforhospitality.com
612-293-7640

Thursday, January 5, 2012

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Has your project been caught in a storm of deadlines, clashing requirements, and the need to change course halfway through? If yes, then check out how the administration team navigated through all of this, relocating 160 people from 3 countries and opening 2 offices during the most turbulent time in the last 20 years. Belka Games’ Chief Administrative Officer, Katerina Rudko, will share universal approaches and life hacks that can help your project survive unstable periods when there seem to be too many tasks and a lack of time and people.

Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...

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According to the latest State of the American Manager report from Gallup, employees who have regular meetings with their managers are almost three times as likely to be engaged as those who don’t. These regular check-ins keep managers and employees in sync and aligned. Want to see better manager/employee relationships in your organisation? Then make an all-in commitment to 1:1 meetings. Not sure how? You’ve come to the right place. In this webinar with Jamie Resker, Founder and Practice Leader for Employee Performance Solutions (EPS), and Teala Wilson, Talent Management Consultant at Saba Software, you’ll get the inside track on how to hold effective 1:1 meetings, including tips for getting managers on board. • Go beyond discussing the status of everyday work to higher level topics, including recognition, performance, development, and career aspirations • Learn how to decide meeting frequency, what to cover, as well as roles and responsibilities of the manager and employee • Understand how managers can build trust and make it comfortable for employees to provide upward feedback • Unite your organisation with a unified approach to 1:1 meetings Join us for this 1-hour webinar to get practical tips for building better manager-employee relationships with intention and purpose. About the Speakers Jamie Resker - Founder and Practice Leader for Employee Performance Solutions (EPS) Jamie Resker, Practice Leader and Founder of Employee Performance Solutions, is a recognized innovator in performance management. She is the originator of the-the Performance Continuum Feedback Method® and Conversations to Optimize Employee Performance training program; tools and training that reshape communications between managers and employees to drive and align performance. Jamie is on the faculty for the Northeast Human Resources Association, is a contributor to Halogen Software's Talent Space Blog, and is an editorial advisory board member for HR Examiner. Teala Wilson - Senior Consultant, Strategic Services, Saba Software Teala is a Talent Management Consultant at Halogen Software, now a part of Saba Software. She has worked with teams on a national and global level supporting human resources in areas such as performance management, recruitment, employee benefit programs, training and talent development, workforce planning and internal communications. Teala also has a personal passion for visual arts and design. Want to learn more? Join us for an upcoming Product Tour! http://bit.ly/2yitfqu

Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well

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1. the power of you hospitality in a social media world Thursday, January 5, 2012

2. What Social Has Changed They have the power to echo You should have the power to amaze Thursday, January 5, 2012

3. Social is a Culture Social is a culture not a marketing strategy A Twitter or Facebook profile does not make hospitality social Starts with culture, then the right hires and training Thursday, January 5, 2012

4. When Done Right Customers supplement what marketers can’t achieve CREDIBILITY Thursday, January 5, 2012

5. POWER OF YOU PROGRAM 1. Quantify social knowledge of potential employees 2. Train staff to identify active social customers 3. Create on-site visual cues 4. Ensure timely engagement when mentioned 5. Develop valued content Thursday, January 5, 2012

6. Power of You Tiered Programs Comprehensive Remote On-site analysis Social assessment guide Social assessment for new Online staff training hires sessions Customer conversations Integrated program recommendations Staff training sessions Project based content Marketing strategy execution and consulting session Integrated program recommendations 6 month content execution and consulting Thursday, January 5, 2012

7. contact: Albert Maruggi albert@socialmediaforhospitality.com 612-293-7640 Thursday, January 5, 2012

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