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PERSONAL DETAILS:
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Name: Irene Wagithi Gichuki
Date of birth: 3rd
November 1983
Tel: 0724 373629
Email: Airinegichuki9@gmail.com
PERSONAL STATEMENT
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I am hard-working, energetic, self-starter person who has developed a mature and responsible
approach to any task that I undertake or situation I am presented with. I’m an effective
communicator able to prioritize workloads and manage time effectively, a well-organized
individual who is willing to take full commercial responsibility for issues such as; managing
accounts, customer retention, revenue generation, base growth and tenure. I have the ability to
complete required paperwork to deadline and willingness to learn new skills. Currently I am
looking for a suitable position with a company renowned for hiring exceptional people & for
giving them unparalleled opportunities to build their careers & capabilities.
AREA OF EXPERTISE
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 Strategic planning
 Business planning and reviews
 Marketing / Sales
 Administration
 After sales initiatives
 Board level presentations
 Maximizing sales
 Budgetary / cost controls
 Negotiating
 Exceeding targets
 Identifying customer needs
PROFESSIONAL EXPERIENCE
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February 2013 to Date, Corporate Account Manager, Textbook Centre Ltd
 Heading the Corporate team
 Managing a portfolio of account
 Acting as the first point of contact for company clients
 Designing marketing strategies and media proposals for a product or service
 Conducting “needs analysis” for clients.
 Providing formal quotations & Statements of Work.
 Meeting with client to discuss and resolve topics and issues.

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 Reporting to all superiors along established guidelines.
 Providing regular sales and activity reports.
 Visiting clients and sites to monitor standards of services.
 Compiling and delivering winning sales presentations and proposals.
 High level telephone new business prospecting.
March 2010 – Jan 2013 Corporate Account Manager, Office Mart Limited (Ramco Group)
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 Provided customer service and sales support to existing and new customer base.
 Create and implement account development strategies that will significantly enhance
growth.
 Communicated with prospective customers.
 Collected and input customer data.
 Maintained prospect and customer information to ensure accuracy.
 Assisted with sales and marketing campaigns.
 Achieving sales targets
 Delivering sales presentations to high-level executives
 Attending client meetings
 Expanding relationships with existing clients
May 2006 – Feb 2010 Office Administrator, Ebtech Solutions Ltd
 Provides a full administrative and secretarial support to staff within the Team using
appropriate software packages within set timescales and to a high standard of accuracy
and presentation.
 Assists the contracting teams in the performance monitoring of providers, through
obtaining and assimilating data (both qualitative and quantitative).
 Deals appropriately with a range of enquiries from a variety of sources by e mail,
telephone or in person, prioritizing the requests, on behalf of senior team members, and
taking any necessary follow up action and messages or re directing as necessary. The
enquiries may be sensitive and complex. Prepares and distributes responses without
reference.
 Proactively organizes and prioritizes workload managing own time effectively,
highlighting problems and proposing possible solutions within existing resources. Seeks
appropriate guidance when necessary.
 Arranges a variety of events & meetings involving internal and external agencies using
initiative to produce agendas in advance, attend meetings, take minutes and co-ordinate
follow up action points.
 Establishes and maintains appropriate databases and staff records, completes sickness and
absence returns within set timescales, maintains annual leave records and alerts managers
of any potential cover arrangements required.

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ACADEMIC QUALIFICATIONS
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Currently: Mount Kenya University
Bachelor in Business Management – IBM (3nd year – in progress)
September 2013 – December 2014: Mount Kenya University
Diploma in Business Management
July 2004- December 2005: Kenya College of Accountancy
Diploma in Management of Information Systems
February 2000- November 2003: Kangubiri Girls High School
Secondary Education-K.C.S.E
HOBBIES
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 Sports
 Socializing
 Watching movies
 Listening to gospel music
REFEREES
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1. Peterson Wachira
Managing Director – Ebtech Solutions Ltd
Mobile: 0722- 637318, 0734- 242521
Nairobi
2. Pritesh Pandit
Operations Manager - Office Mart Ltd
Mobile: 0720 851 043
Nairobi
3. Suleiman Gakuria
Head of Sales – Textbook Centre Ltd
Mobile: 0722 523 170
Nairobi