1.
Aidan Carlos A. Rojas
263
Manibusan
Ln.
Chalan
Pago
GU
96910
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H:671-­‐734-­‐4650
♦
C:671-­‐727-­‐6093
♦
aids.rojas@gmail.com
Summary
Highly personable customer service representative with experience in retail, sales, claims,
service mitigation, and internal and external organizational networks in comprehensive
(internet, cellular devices, cable services, and telephone land lines) telecommunications
companies. Also experienced in food establishments,
Highlights
• Ability to work with diverse individuals and background
• Ability to work under pressure and deadlines
• Ability to handle disputes in a complex organization
• Ability and skill to meet customer needs
• Strong communication skills
• Skill and ability to mitigate and problem solve in a large organization
• Knowledge of telecommunication products and services
• Knowledge of accounting and sales principles and practices
• Knowledge of customer service principles
Experience
Retail Sales and Customer Service Associate 05/2014 - 06/2015
GTA Teleguam, Inc
624 North Marine Corps Dr.
Tamuning, Guam 96913
GTA Teleguam, Inc is a full service telecommunications company providing cellular products,
network internet services, telephone landlines, and cable services and products. GTA has over #
of subscribers My duties and responsibilities included:
• Liaise and network between customers and internal organization departments (IT,
accounting, business office, installation, and service)
• Sell telecommunication products and services (cellular, internet, cable). Met and exceed
monthly service quota of over $
• Initiate, establish, and connect new cellular service
• Resolve and handle customer billing, product, and service complaints through email, mail,
social media, and in person for all cellular, internet, cable, and telephonic products and
services
• Placed orders for refunds, exchanges, cancel or upgrades of accounts; handle changes in
policy and contract renewals
• Field and answer questions about contracts, warranties, and terms of sale
• Utilize company computer technology for efficient management of customer requests

2. Wait Staff / Server 01/2014 - 05/2014
Misoya Restaurant (Japanese Noodle House)
135 Fujita Road
Tumon Bay, Guam
96913,
671-646-6486
• Interact with guests to deliver a great dining experience
• Taking food orders and communicate with food preparation staff
• Ensure accurate orders and billing
• Handle payment all forms of payment – cash, credit cards, cash register
• Ensured a safe and clean food environment as regulated by government
• Prepared dining room for service
• Greet, seat, and answer customers
• Handle and resolved service and food issues
Residential Assistant 8/2013 - 12/2013
Sanctuary Inc.
406 MaiMai Road,
Chalan Pago, Guam 96910,
671-475-7114
Santuary, Inc is a public-private in-shelter for under 18 teens and young adults
who are courted ordered to receive a variety of physical and mental health services. My
responsibilities include:
• Monitor in-shelter clients in 16 hour shifts
• Assist in preparing food and other services
• Report to social worker on client status regarding health and behavior
• Monitor client programs in a variety of programs and services
• Transport clients to court hearings, health appointments, and field activities
Extension Assistant 02/2013 - 06/2013
University f Guam
Cooperative Extension
Mangilao, Guam 96923
671-735-2056
• Manage plant nursery
• Responsible for maintaining plant health
• Propagate new plants
• Conducted administrative duties – purchase orders, price quotations, receiving reports,
payroll,
• Secure products and services from vendors
• Write monthly reports to extension specialist supervisor
• Update supervisor on any issues that occur

3. Sales Associate 07/2013 - 12/2012
Pacific Islands Club (Boutiki)
210 Pale San Vitores Road
Tumon Bay, Guam 96913, 671-646-9171
• Interact with customers, field questions about products
• Operate point of sales system
• Restock items and inventory on products
• Accept and process forms of payment – cash, credit and debit cares
Education
High School Diploma 8/2006 – 5/2010
Father Duenas Memorial School
Mangilao, Guam
38 Earned Credit Hours 08/2010 - 06/2012
University of Guam
UOG Station
Mangilao, Guam 96923