2. The main indicators we follow
Cases Closed / Cases Open
Net
Promoter
Score
Response Rate % of Promoters
3. Our ability to respond rapidly and effectively to
customers in need.
Cases Closed / Cases Open
Net
Promoter
Score
Response Rate % of Promoters
How good are we at
How “engaged” are our creating powerful
customers with AIESEC? experiences?
4. AIESEC Ro –Q1 status
Closed cases/open cases
34 / 55
• Open case: a responded
NPS score that said in his survay
that he wants to be
overall on all NPS contacted by AIESEC
programs • Closed case: a responded
58 that was contacted and
his inputs, feedback were
asked and a good
relationship was
36.80% 68.14% established.
Response Rate The % of promoters
5. oGCDP status
Score = 50 Response 6 responses
(from 8
rate= 75%
emails sent)
PROMOTERS DETRACTORS
Opportunity to create positive societal AIESEC’ support during the experience
impact
Induction to AIESEC
Communication effectivity during
acceptance procedure
Information provided about the GCDP
programme
Cultural preparation
6. oGCDP status
Responses
Responses
1 1 1 1 1 1
Bu CR IS OR SB Tg M
7. oGCDP comments
“We have the project in school, which is about teaching
finance knowledge to school students. I also give them
information about Chinese culture. Students love me
very much.” (AIESEC Iasi)
“My experience was great because I don't expect aiesec
to help and if I want something I just go for it. On the
other hand I've met several, less independent, people
that normally should have gotten much more help from
aiesec. in contradiction to my prior words, I would
recommend at least one aiesec experience for every
young person because of unique way to mold and
develop ones tolerance, attitude, judgment and, of
course, ones ability to adapt and survive somewhere
away from home.” (AIESEC Oradea)
8. oGCDP comments
“I love the idea of AIESEC, but AIESEC Sfax - Tunisia is
taking all of this experience and turning in something
not that good. I have many complains about the EB and
LC.” AIESEC Sibiu
“I am sure it is a great experience but the AIESEC
Odessa, Ukraine, is not ready to receive interns, they are
badly organised and they don't respect the contract.”
AIESEC Bucharest
9. iGCDP status
Score = 41 Response 34 responses
rate= 35.78%(from 95
emails sent)
PROMOTERS DETRACTORS
Intergration by the hosting entity Job-description clarity and alignment
Cultural preparation AIESEC’ support during the experience
Logistical support Integration by the hosting entity
Job-description clarity and alignment Personal development
The selection process Logistical support
Information provided about the GCDP
programme
10. iGCDP status
Responses
Responses
8
7
6
5
3
2
1 1 1
BV BU CJ CR GL IS PT SB TM
11. iGCDP comments
“I've decided to do the GCDP because my comfort zone was
just HUGE... And I couldn't have had a better experience,
being a volunteer in Aiesec Timisoara was exactly what I
needed! I met awesome people, and together we made
extraordinary memories. Live the life in the Aiesec way is just
delightful, every single person in the world should ?feel?
that! JUST IN LOVE WITH AIESEC!!!” AIESEC Timisoara
“It's important to know the conditions and to know this new
country, but is also important to know all the documents that
is need after and before that is matched. Like What kind of
documents that is needed, what about cash or the card that
they accept in the Country” AIESEC Craiova
“people from both LCs are always available and helpful :)”
AIESEC Iasi
12. iGCDP comments
“it is an interesting experience ,it helps young people interact with
many people all over the word , putting the theoritical knowledge
into practice in an attemp to furthering the personal competencies
for easy access to the competitive job market .” AIESEC Cluj
“The local committee should have organised the program a lot
better. We have been here for 3 whole weeks and we have not
done a single thing. We have been staying in the dorms and
staying out of touch with the local committee most of the time.
This is extremely unpleasant.” AIESEC Brasov
“The Rebranders project in AIESEC Brasov is not carried efficiently.
The LC proved itself to be unable to make reasonable plans and
then carry them. it failed (or have been very late) to provide us
with the conditions needed to perform many tasks that very
included into the internship description... They repeatedly are
giving us a last minute notice about the change in plans etc..”
AIESEC Brasov
13. iGCDP comments
“The local aiesec should offer more help for volunteers, not only the
situations of workload but also some basic information of local
environment.” AIESEC Timisoara
“Aiesec's support during the experience should be improved. At least in
the city I was, it should.” AIESEC Timisoara
“I think that volunteers should be given the opportunity to contribute
more to the attached organization instead of being treated like guests.
Most of the time, I was sitting there and observing the classes, taking the
initiative to help out whenever I could by following what the teachers
did. Perhaps, AIESEC could have communicated to the kindergarten that
they can instruct volunteers to assist them, or even set aside some time
for us to engage in cultural education. Regardless, a major barrier is my
inability to speak Romanian despite my own attempt to learn at my own
time. Perhaps, AIESEC could arrange a short preparation session for us to
get to know simple words and phrases which children tend to use.”
AIESEC Brasov
14. iGCDP comments
“It was an Amazing Experience for me.Every thing was
Perfect. I feel a Huge change in me. I am more
Demonstration Integrated Person Now . Now I actually learn
How to respect others and how to live life in better way.”
AIESEC Craiova
“Project schedule should more prepare efficiently by the host
aiesec office. “ AIESEC Brasov
“Hosting entity (LC Cluj, Romania) has done amazing job with
us. They help us in anyway we need.” AIESEC Cluj
“i am happy “ AIESEC Pitesti
15. iGCDP comments
“Being integrated by the hosting entity is an awesome experience ,
fortunately AIESEC-BUCHAREST was more than friendly they are so
experienced to make you feel home just on your arrival . they let us
participate in conferences and their LC meetings also there were a lot of
simulations and trainings before starting the actual sessions .On the
social level they organized a lot of parties and events like a tour around
Bucharest and Romania in general . “ AIESEC Bucharest
“Everything was amazing from the moment I began to organize my trip, in
close collaboration with the TN takers, till the moment that the project
was finally realized and the OCPs came to welcome me. Every single point
of our match was achieved, there was clarity, responsibility and
eagerness to do even more. Also, the whole experience is breath-taking
from the cultural and the professional point of view. “ AIESEC Sibiu
16. iGCDP comments
“People are very hospitable and kind. They tend to help us by
proving local language classes, trips and activities related to the
locals “ AIESEC Bucharest
“I'm having a wonderful experience with Aiesec Bucharest. They
arranged sessions to let us know all the details regarding culture.
And on top I was lucky to have a wonderful Trainee Buddy that was
there for me almost at every stage to make sure that I don't get to
face any problem. Aiesec Bucharest feels like home to me. The
team has great enthusiasm and energy. They know how to add up
the element of fun in their work. Wonderful learning experience. “
AIESEC Bucharest
“Please make good communication between the trainee and
Organization” AIESEC Cluj
17. oGIP status
Response 7 responses
Score = 71 (from 15
rate= 46.66% emails sent)
PROMOTERS DETRACTORS
Logistical Support No reasons
Job-description clarity and alignment
Intergration by the hosting entity
Cultural preparation
Visa documents and information
18. oGIP status
Responses
Responses
2
1 1 1 1 1
BU CJ GL IS SB SV
20. iGIP status
Score = 25 Response 4 responses
(from 7
rate= 57.14% emails sent)
PROMOTERS DETRACTORS
Intergration by the hosting entity The selection process
Logistical support Communication effectivity during
Job-description clarity and alignment acceptance procedure
Cultural preparation
22. iGIP comments
“.....As any other relationship between client and company, we, the clients,
deserve the best treatment and the highest consideration. But I also think this
isn't all about complaining... I give you my suggestion: To reconsider your
payment methods, to not oblige people to pay such amount of money before
they have been even matched, at least only paying the AIESEC recruitment fees,
and not the GIP fee. If the service can't give the proper conditions, I think you're
not in a position to ask people that money. If you're a NGO/organisation with
people working for free, I'm sure thid is not a money problem, since companies
also pay to be in the database, you're many partners and sponsors, etc... (I know
what I'm talking about because of my long history in NGO's, including being an
AIESEC alumni).I'd really appreciate to hear your opinion about what I wrote.
Anyway I'd like to thank AIESEC for the opportunity. I'll do my best as I always do,
I'll contribute for the LC in Cluj where I got a perfect feedback and help so I'm
really grateful to them, and I'd also like to thank to my Home LC (PORTO FEP)
which is composed by great and professional members. [I'm mentioning the LC's
names because I believe people who work hard deserve the proper feedback and
admiration :) ]In spite of everything I said, I've a huge respect for AIESEC, one of
the best student organisations in the World.Best wishes and thanks for the
attention! “
AIESEC Cluj
23. TMP status
Score = Response 53 responses
72 (from 144
rate= 36.80% emails sent)
PROMOTERS DETRACTORS
A practical team experience A practical team experience
Personal and professional Practical hard and soft skills
development development
Activities which develop an Personal and professional
entrepreneurial and responsible development
attitude towards being a better leader Access to a global network
Access to a global network
24. TMP status
Responses
Responses
9
8
7
5
4 4
3 3 3 3
2 2
BV Bu CJ CT CR GL IS OR PT SB Tg M TM
25. TLP status
Score = Response 9 responses
56 (from 38
rate= 23.68% emails sent)
PROMOTERS DETRACTORS
A practical team leader or executive Personal and professional
leadership body experience development
Personal and professional Practical hard and soft skills
development development
Activities which develop an
entrepreneurial and responsible
attitude towards being a better leader
Access to a global network
