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ADAN CAZAS GARCIA
acazas7@hotmail.com +44-7938230837 Maidstone, Kent, UK
SUMMARY
After completing graduate in Chemistry Engineer I started a new position with Mexican
Institute Petroleum (Instituto Mexicano del Petroleo) in Mexico. I worked within the
industry for over 9 years in drilling fluids department. I have experience with laboratory
equipment. Now I am seeking for one opportunity and challenges. I am hard working,
organized and a loyal individual with a friendly and helpful personality. I work very well as
part of a team as well as coping very well when I work alone. I always try to be well
mannered and a flexible person, taking care of the business and customers.
WORK EXPERIENCE
June/2016-Present Customer Services Officer, QTS Environmental Ltd.
 Manage inquiries for the designated client group and management of designated
client group
 Manage customer complaints for the designated client group, ensure that all
customer complaints are logged and the appropriate paperwork is passed onto the
Associate Director Client Services for investigation.
 LabWare LIMS (Laboratory Information Management System)
 Maintain courier system (Logistics)
 Methodically document communications with the customers in customer
relationship management (CRM) database
 Manage contract reviews to ensure the correct analysis is completed and sample
information is correct.
 Liaise with the respective department heads to ensure completion of work.
 Ensure invoices are approved for sending to clients.
 Undertake any other reasonable duties as required.
June/2015-June/2016 Voiamo Agent, Orbital Marketing Services Group Ltd.
 Customer Service.
 Being the first point of contact for any inbound calls received from Customers.
 Providing IT support and reporting.
 Eppix, Zendesk, Aurora, Sugar systems.
 Providing written and verbal responses to customer account queries.
 Assisting and supporting other areas of the team where appropriate.
 Identifying potential system and service enhancements.
 Identify trends in customer enquiries, training/team issues and escalate any wider
issues to the bureau supervisors.
 Any other Tasks within the appropriate levels of responsibility or as directed by the
supervisory team.
 Ability to deal with people in a manner which shows sensitivity, tact &
professionalism – External & Internal Customers alike
2013-2015 C&B Assistant, Village Urban Resort, Maidstone, Kent, UK
 Customer Service.
 Ensure compliance of brand standards
 Able to work in all areas of Food & Beverage including Bar, Restaurant, Room
Service and Conference & Events
 Welcome guests in a polite and friendly manner
 Follow cash handling procedures, if required
 Comply with hotel security, fire regulations and all health and safety legislation
 Comply with local licensing laws
 Be environmentally aware
2004-2013 Group Manager/Supervisor, Mud Engineer. Mexican Petroleum Institute.
Poza Rica, México
 Service customer face to face communication.
 Supervise drilling fluids in oilfield to measure and maintain fluid properties to
program specification. To compare actual to planned for performance indicators
and to report significant variance. Monitoring chemical inventory and maintain an
adequate stock level within agreed maximum/minimum levels, and ensure that
product is stored in a safe manner.
 Collecting all required data for well reports in the required format and reporting of
data for analysis and review.
 Quality control of drilling fluids, laboratory testing WBM and OBM
 Solids control equipment, laboratory equipment.
2003 - 2004 Internship, Chemical Engineer. Mexican Petroleum Institute. Poza Rica,
Mexico – Drilling Fluids Laboratory.
 Quality control of drilling fluids, laboratory testing WBM and OBM
2002 - 2003 Voluntary, Chemical Engineer. Thermoelectric Center, Department of
Chemistry, Tihuatlan, Mexico.
 Quality control, laboratory testing water from turbines.
1999 - 2003 Technical Support Computer. Servycompu, Poza Rica, Mexico
 Customer support services.
SKILL, EDUCATION AND TRAINING
Bachelor’s degree Chemical Engineering.
2014 Offshore Medical Certificate OGUK Expiry Date: 30/January/2016
2013 Basic Offshore Safety Induction & Emergency Training (BOSIET)
Includes HUET & EBS Approved by OPITO Expiry Date: 14/Nov/2017
2013 Minimum Industry Safety Training (MIST)
Approved by OPITO. Expiry Date: 12/Nov/2017
2009 Minimum Industry Safety Training. Accredited IADC Rig Pass E-62220
2008 Driving Safety Course – Practical training
2005 Improvement of the Hydraulic Effects in Drilling Course
2005 Minimum Industry Safety Training. Accredited IADC Rig Pass E-3644
2004 Geophysical Logs course
2004 Drilling Fluids course
2002 Microsoft Problem Solving & Reparation Course
2001 Office Manager 2000 Computer Course
2000 English Course
Spanish native
English fluent in speaking and writing
Polish basic
Italian basic
Full Driving License

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Adan Cazas Garcia_B.Ch.E.

  • 1. ADAN CAZAS GARCIA acazas7@hotmail.com +44-7938230837 Maidstone, Kent, UK SUMMARY After completing graduate in Chemistry Engineer I started a new position with Mexican Institute Petroleum (Instituto Mexicano del Petroleo) in Mexico. I worked within the industry for over 9 years in drilling fluids department. I have experience with laboratory equipment. Now I am seeking for one opportunity and challenges. I am hard working, organized and a loyal individual with a friendly and helpful personality. I work very well as part of a team as well as coping very well when I work alone. I always try to be well mannered and a flexible person, taking care of the business and customers. WORK EXPERIENCE June/2016-Present Customer Services Officer, QTS Environmental Ltd.  Manage inquiries for the designated client group and management of designated client group  Manage customer complaints for the designated client group, ensure that all customer complaints are logged and the appropriate paperwork is passed onto the Associate Director Client Services for investigation.  LabWare LIMS (Laboratory Information Management System)  Maintain courier system (Logistics)  Methodically document communications with the customers in customer relationship management (CRM) database  Manage contract reviews to ensure the correct analysis is completed and sample information is correct.  Liaise with the respective department heads to ensure completion of work.  Ensure invoices are approved for sending to clients.  Undertake any other reasonable duties as required. June/2015-June/2016 Voiamo Agent, Orbital Marketing Services Group Ltd.  Customer Service.  Being the first point of contact for any inbound calls received from Customers.  Providing IT support and reporting.  Eppix, Zendesk, Aurora, Sugar systems.  Providing written and verbal responses to customer account queries.  Assisting and supporting other areas of the team where appropriate.  Identifying potential system and service enhancements.  Identify trends in customer enquiries, training/team issues and escalate any wider issues to the bureau supervisors.  Any other Tasks within the appropriate levels of responsibility or as directed by the supervisory team.
  • 2.  Ability to deal with people in a manner which shows sensitivity, tact & professionalism – External & Internal Customers alike 2013-2015 C&B Assistant, Village Urban Resort, Maidstone, Kent, UK  Customer Service.  Ensure compliance of brand standards  Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events  Welcome guests in a polite and friendly manner  Follow cash handling procedures, if required  Comply with hotel security, fire regulations and all health and safety legislation  Comply with local licensing laws  Be environmentally aware 2004-2013 Group Manager/Supervisor, Mud Engineer. Mexican Petroleum Institute. Poza Rica, México  Service customer face to face communication.  Supervise drilling fluids in oilfield to measure and maintain fluid properties to program specification. To compare actual to planned for performance indicators and to report significant variance. Monitoring chemical inventory and maintain an adequate stock level within agreed maximum/minimum levels, and ensure that product is stored in a safe manner.  Collecting all required data for well reports in the required format and reporting of data for analysis and review.  Quality control of drilling fluids, laboratory testing WBM and OBM  Solids control equipment, laboratory equipment. 2003 - 2004 Internship, Chemical Engineer. Mexican Petroleum Institute. Poza Rica, Mexico – Drilling Fluids Laboratory.  Quality control of drilling fluids, laboratory testing WBM and OBM 2002 - 2003 Voluntary, Chemical Engineer. Thermoelectric Center, Department of Chemistry, Tihuatlan, Mexico.  Quality control, laboratory testing water from turbines. 1999 - 2003 Technical Support Computer. Servycompu, Poza Rica, Mexico  Customer support services.
  • 3. SKILL, EDUCATION AND TRAINING Bachelor’s degree Chemical Engineering. 2014 Offshore Medical Certificate OGUK Expiry Date: 30/January/2016 2013 Basic Offshore Safety Induction & Emergency Training (BOSIET) Includes HUET & EBS Approved by OPITO Expiry Date: 14/Nov/2017 2013 Minimum Industry Safety Training (MIST) Approved by OPITO. Expiry Date: 12/Nov/2017 2009 Minimum Industry Safety Training. Accredited IADC Rig Pass E-62220 2008 Driving Safety Course – Practical training 2005 Improvement of the Hydraulic Effects in Drilling Course 2005 Minimum Industry Safety Training. Accredited IADC Rig Pass E-3644 2004 Geophysical Logs course 2004 Drilling Fluids course 2002 Microsoft Problem Solving & Reparation Course 2001 Office Manager 2000 Computer Course 2000 English Course Spanish native English fluent in speaking and writing Polish basic Italian basic Full Driving License