1. ADAN CAZAS GARCIA
acazas7@hotmail.com +44-7938230837 Maidstone, Kent, UK
SUMMARY
After completing graduate in Chemistry Engineer I started a new position with Mexican
Institute Petroleum (Instituto Mexicano del Petroleo) in Mexico. I worked within the
industry for over 9 years in drilling fluids department. I have experience with laboratory
equipment. Now I am seeking for one opportunity and challenges. I am hard working,
organized and a loyal individual with a friendly and helpful personality. I work very well as
part of a team as well as coping very well when I work alone. I always try to be well
mannered and a flexible person, taking care of the business and customers.
WORK EXPERIENCE
June/2016-Present Customer Services Officer, QTS Environmental Ltd.
Manage inquiries for the designated client group and management of designated
client group
Manage customer complaints for the designated client group, ensure that all
customer complaints are logged and the appropriate paperwork is passed onto the
Associate Director Client Services for investigation.
LabWare LIMS (Laboratory Information Management System)
Maintain courier system (Logistics)
Methodically document communications with the customers in customer
relationship management (CRM) database
Manage contract reviews to ensure the correct analysis is completed and sample
information is correct.
Liaise with the respective department heads to ensure completion of work.
Ensure invoices are approved for sending to clients.
Undertake any other reasonable duties as required.
June/2015-June/2016 Voiamo Agent, Orbital Marketing Services Group Ltd.
Customer Service.
Being the first point of contact for any inbound calls received from Customers.
Providing IT support and reporting.
Eppix, Zendesk, Aurora, Sugar systems.
Providing written and verbal responses to customer account queries.
Assisting and supporting other areas of the team where appropriate.
Identifying potential system and service enhancements.
Identify trends in customer enquiries, training/team issues and escalate any wider
issues to the bureau supervisors.
Any other Tasks within the appropriate levels of responsibility or as directed by the
supervisory team.
2. Ability to deal with people in a manner which shows sensitivity, tact &
professionalism – External & Internal Customers alike
2013-2015 C&B Assistant, Village Urban Resort, Maidstone, Kent, UK
Customer Service.
Ensure compliance of brand standards
Able to work in all areas of Food & Beverage including Bar, Restaurant, Room
Service and Conference & Events
Welcome guests in a polite and friendly manner
Follow cash handling procedures, if required
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
2004-2013 Group Manager/Supervisor, Mud Engineer. Mexican Petroleum Institute.
Poza Rica, México
Service customer face to face communication.
Supervise drilling fluids in oilfield to measure and maintain fluid properties to
program specification. To compare actual to planned for performance indicators
and to report significant variance. Monitoring chemical inventory and maintain an
adequate stock level within agreed maximum/minimum levels, and ensure that
product is stored in a safe manner.
Collecting all required data for well reports in the required format and reporting of
data for analysis and review.
Quality control of drilling fluids, laboratory testing WBM and OBM
Solids control equipment, laboratory equipment.
2003 - 2004 Internship, Chemical Engineer. Mexican Petroleum Institute. Poza Rica,
Mexico – Drilling Fluids Laboratory.
Quality control of drilling fluids, laboratory testing WBM and OBM
2002 - 2003 Voluntary, Chemical Engineer. Thermoelectric Center, Department of
Chemistry, Tihuatlan, Mexico.
Quality control, laboratory testing water from turbines.
1999 - 2003 Technical Support Computer. Servycompu, Poza Rica, Mexico
Customer support services.
3. SKILL, EDUCATION AND TRAINING
Bachelor’s degree Chemical Engineering.
2014 Offshore Medical Certificate OGUK Expiry Date: 30/January/2016
2013 Basic Offshore Safety Induction & Emergency Training (BOSIET)
Includes HUET & EBS Approved by OPITO Expiry Date: 14/Nov/2017
2013 Minimum Industry Safety Training (MIST)
Approved by OPITO. Expiry Date: 12/Nov/2017
2009 Minimum Industry Safety Training. Accredited IADC Rig Pass E-62220
2008 Driving Safety Course – Practical training
2005 Improvement of the Hydraulic Effects in Drilling Course
2005 Minimum Industry Safety Training. Accredited IADC Rig Pass E-3644
2004 Geophysical Logs course
2004 Drilling Fluids course
2002 Microsoft Problem Solving & Reparation Course
2001 Office Manager 2000 Computer Course
2000 English Course
Spanish native
English fluent in speaking and writing
Polish basic
Italian basic
Full Driving License