Zero2 ten in manufactruing
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See how Zero2Ten make it easy for Manufacturing companies to adopt CRM
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Zero2 ten in manufactruing
- 1. Microsoft Dynamics CRM & Zero2Ten in Manufacturing Adam Spurr SVP Global Sales adam.spurr@zero2ten.com
- 3. Paul Williams – Group IM Manager “I had worked with Zero2Ten before, I liked their fixed price approach; they tell you what they are going to do and they deliver it.” “There were no problems at all with migration and integration. Zero2Ten really do know Dynamics CRM inside out.”
- 4. Microsoft Dynamics CRM Momentum
- 5. Zero2Ten
- 6. 2009 2010 2011 2012 2013 2013 PARTNER OF THE YEAR Microsoft Dynamics UK Partner of Year Finalist 2013 2013 2014 2014 PARTNER OF THE YEAR Microsoft Dynamics Cloud Partner Winner 2014 2014 Microsoft Dynamics CRM Accreditation 2012 PARTNER OF THE YEAR Microsoft Dynamics Cloud Excellence Partner Winner 2011 PARTNER OF THE YEAR Microsoft Dynamics Cloud Excellence Partner Winner
- 7. Victrex • Victrex plc, are is the world’s leading manufacturer of high performance polyaryletherketone materials • Victrex plc, comprises two divisions: Victrex Polymer Solutions that focuses on transport, industrial and the electronics markets and Invibio Biomaterial Solutions that focuses on providing specialist solutions for medical device manufacturers. • Serving over 30 geographies worldwide across Automotive, Aerospace, Energy & Industrial, Electronics and Medical. • Victrex employ over 650 people worldwide and are listed on the London Stock Exchange, with a market capitalisation of over £1.5bn. What did Zero2Ten do for them? • Business units around the world – Advanced Marketing Management – Business Development – Client Relationship Management – Customer Service – Inside View/ CoreMotives/ c360/ Resco • Global Roll-out • Started on CRM 2011 upgraded to CRM 2011 • 75 users up to 255 Users – Centralized IT admin /support with regional peer support – SAGE ERP then AX ERP integration – Global user adoption champion
- 8. Increase Leads & Build Pipeline Maximize Time Spent Selling Increase Lead Handling & Responsiveness Improve Forecasting Accuracy & Quota Visibility Better Support for Management Decision Making Improve Customer Service & Responsiveness Improve Account Management Improve Overall Operational Efficiency Top 10 Business Outcomes Improve Interactions with Prospects, Customers & Partners Increase Revenue from Existing Customers Find Win Grow
- 9. Why Dynamics CRM if I have AX CRM?
- 10. Q&A Adam Spurr SVP Global Sales adam.spurr@zero2ten.com
Notas do Editor
- O’Neal – Since 1921, O’Neal Steel prides itself on fast, accurate, dependable service. Customers ranging from small job shops to major manufacturers have come to rely on O’Neal as their one-stop shop supplier for a vast inventory and complete range of carbon and alloy steel, aluminum and stainless steel products, available for quick delivery through our national network of distribution facilities. As a third-generation family-owned business, we remain committed to the principles of our founder – and the success of our customers. Kason - Kason the leader in the manufacturing of screening and processing equipment. Whether your application is simple or complex, low or high capacity, sanitary or industrial, you will find the specialized equipment and the application expertise you need for top performance at Kason Gurit - Gurit has established itself as a developer and innovator in the composites industry and positioned itself as the leading global supplier of composite materials, engineering services, tooling equipment, and select parts and systems. Over 30 years experience in the practical application of composites across various market sectors and projects, from small parts to large-scale structures, combined with a unique technical approach enables Gurit to offer the complete composite solution. Hydac – HYDAC is one of the leading suppliers of fluid technology, hydraulic and electronic equipment. They offer engineering advice, installation and service. Global yet local. HYDAC is your reliable partner worldwide. IPS - IPS is the nation’s leading independent provider of electric motor repair, engineering and maintenance services for continuous process industries — including nuclear power, wind power, hydro power, fossil power, metals, petrochemical, mining and paper. They repair and remanufacture AC & DC electric motors, electric generators and mechanical components, such as gearboxes, reducers, pumps, fans and compressors Tempel – Tempel develop advanced, sustainable, energy-efficient precision laminations and assemblies on a global scale. We partner with our customers and suppliers and extend our unique technical capabilities to solve their toughest challenges because we care about powering the world in a better way Nissei – injection moulding machines plus aftersales, Nissei offers a total support for injection molding and has been taking an active role in researching and developing the new materials. For instance, we have invented a new high-functional composite material made from carbon nanotube and resin General Cable - General Cable is a global leader in the development, design, manufacture, marketing and distribution of copper, aluminum and fiber optic wire and cable products for the energy, industrial, specialty and communications markets around the world. Navico - Navico is currently the world’s largest marine electronics company, and is the parent company to leading marine electronics brands: Lowrance, Simrad and B&G. Navico has approximately 1,500 employees globally and distribution in more than 100 countries worldwide. Turbine Technology - Turbine Technology Services Corporation provides gas turbine technology expertise and turbine engineering and construction services worldwide. The company's experience and ability to provide technical solutions has led to the successful management of numerous gas turbine installations and modernization projects, and the provision of innovative and unique engineering solutions to gas turbine customers.
- General Cable Qualify opportunities more quickly in the sales cycle Reduce the time spent preparing reports by over 25% Stay on top of opportunities by both sales & management Reduce the time spent onboarding new hires by 50% Provide key information to customers at any time from our inside sales team. PMI Increased total # of Active Accounts by 163% Increased Accounts Relationship Penetration by 41% Increased Account Top Tier Member Status by 31% Account information updated 2x more often
- AX offers the basics of Sales Force Automation, Marketing and Service The business want to connect operations to sales The business want a fully integrated end to end system – that people use The biggest issue with CRM is User adoption - Getting users, especially sales people, to really use CRM is often challenging, which makes a more rewarding user experience extremely valuable. User interface & experience – mobile, outlook, offline, social Outlook Integration. Dynamics CRM delivers a seamless integration with Outlook which simplifies life for users and permits offline utilization. Mobility – any device anywhere Software delivery. Dynamics CRM offers choice in delivery (on-premise, online or partner hosted), and a native cloud solution with a multi-tenant database architecture, subscription pricing and impressive innovation cadence of quarterly releases. Automation. This CRM solution offers four workflow tools (real-time & background workflows, Dialogues, Actions and Business Process Flows) which facilitate significantly greater business process automation that is not similarly available in AX CRM. Information. Dynamics CRM dashboards, reports and exports (such as to PowerView) are far more flexible than with AX CRM. Extensibility. In terms of customization and extensibility, Dynamics CRM exceeds AX CRM in three key areas: i) presentation layer mods using the Business Rules tool (no technical programming required), ii) framework mods using the xRM constructs and iii) a plethora of third party integrated solutions that are available with Dynamics CRM, but not AX CRM. Price. Comparing AX CRM to Dynamics CRM pricing may or may not be a fair comparison based upon your licensing needs. While AX CRM user-based pricing is about 3 times more than Dynamics CRM pricing, it’s possible that front office users may be using other back-office features which then narrows this gap.