Presentation on communication skills during sip training.

1. The InsTITuTe of Company
seCreTarIes of IndIa.
Communication Skills
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By Aayushi Jain

2.  What is communication skills?
 Communication process
 Types of communication.
 Ways to communication.
 Importance of communication.
 Barriers of communication.
 Improvement of communication skills.
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3.  Communication is the art of transmitting
information ,ideas ,thoughts from one individual or
group to another.
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4. Sender
Message
Encoding
Medium
Receiver
Decoding and
Feedback
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5. Communication Skills 5
The Communication Process Model

6. Communication Skills
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READING
WRITING
LISTENING
SPEAKING

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Good Communication allows a firm to
Learn new skills and technologies.
Become more responsive to customers.
Improve Quality of their product or service.
Foster innovation.
Effective communication is needed by all
Managers.

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 Internal Communication-
within the organization.
 External communication-
outside the organization.

9. Communication Skills 9
Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager

10. MEANS OF COMMUNICATION
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Means of communication are of two types
VERBAL means in which we speak write
or see.
NON VERBAL – it means
communication through body language or
just appearance.

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12. Communication Skills 12
Non - Verbal
Body Language
oFacial Expressions
oEye contact
oGestures
Appearance
Movements

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14.  Semantic Barriers
 Emotional Or Psychological Barriers
 Organizational Barriers
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15. SEMANTIC BARRIERS
 Symbols with different meaning
 Badly expressed message
 Faulty translation
 Unclarified assumption
 Specialist’s language
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16. PSYCHOLOGICAL BARRIERS
 Premature evolution
 Inattention
 Loss of transmission & poor retention
 Undue reliance on the written word
 Distrust of communication
 Failure to communicate
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17. ORGANIZATION BARRIERS
 Organizational policy
 Organization rules & regulation
 Status relation
 Complexity in organization
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18. How to Improve Existing Level of
COMMUNICATION?
Improve language and pronunciation.
Work on voice modulation and body language.
Listen and read more.
Interact with qualitative people.
Practice meditation and good thoughts.
Do not speak only to impress someone.
Look presentable and confident.
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19. Improving Body Language - Tips
• Keep appropriate distance
• Take care of your appearance
• Be aware - people may give false
cues
• Maintain eye contact
• Smile genuinely
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20. …in the new global and diverse
workplace requires
excellent communication skills!
Success for YOU…
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21. Questions
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22. Communication Skills
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Thank
You..