The document provides a resume for Arathi S, outlining her professional experience over 3 years working in customer support and learning management systems for companies like Tesco and Expertus Infotechnology. Her most recent role was as an eLearning administrator at Tesco, where she was responsible for creating and managing an online learning platform. She has skills in project management, client servicing, and strategy planning for learning management systems.

1. Arathi. S
Flat No 210, 2nd Floor, SLV Belmont, Basavanapura main road, Bhattarahalli,
Bangalore-560049 Email: aarthi.sastra@gmail.com Phone: 9036094954
To Utilize my knowledge and skills acquired by me towards achieving the goals of the
organization for which I serve and also aim towards consistent improvement of my capabilities
to server better and progress towards perfection by adapting to changes and help to function
as an asset to company.
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Well experiencedin IT enabled services sector, seeking challenging assignments and
responsibilities, with an opportunity for growth and career advancement with an overall 3.5
years of experience in this area. A detail –orientedand meticulously manages the operations
that are at the heart of the company. Constantly reviewedfor integrity, productivity, and
reliability andwork closely with the team to make customers continue to feel confident
working in the secure environment of products and services.
Enlarged customer/partner training revenue. Happier, more successful customers.
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PROFESSIONAL PROFILE
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 A result orientedprofessional with over 3+ years’ proven success in Customer Support,
Business Continuity in IT enabled services Sector.
 An excellent planner and strategist with proven abilities in accelerating growth and
generating customer loyalty levels.
 Resourceful at maintaining business relationshipwith clients and customers achieve
quality by resolving their service related critical issues.
 Skillful at training, workforce to enhance efficiencies & assisting them to deliver quality
services to clients.
 Successful team member with proven ability to motivate and evaluate customer service.
 Excellent RelationshipManagement, Analytical & Communication Skills. People oriented;
enjoy working directly with customers and the general public.
 Self-starter; can be depended on to complete a task under minimal supervision.
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SKILL SET
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 Adhering to SLA’s and ensuredService Delivery as per the Scope of Work.
 Excellent communication abilities in terms of interpersonal, customer interaction and
Written in terms of Documentation and Presentation.
 Customer Support, & Vendor management
 Proficient LeadershipSkills –can effectively motivate a large team on given projects.
 Creative & Innovative aptitude.
 Handling internal Audits.

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TECHNICAL SKILLS
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 Good understanding of the Technical Aspects
 Good Understanding of Planning and implementation of relatedprojects.
 Well versedin Handling IBM Lotus notes, Sum total, LMS tools.
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AREAS OF EXPOSURE/ EXPERTISE
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LMS Management
Strategy Planning
Client Servicing
Project Management
Business case development
Best practices and outsourcing optimization
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PROFESSIONAL BACKGROUND
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TESCO Bengaluru 31st May 2016 to Till Date
Officer Learning Solutions Project (ELearning administrator)
Learning solutions is a project consisting of 30 colleagues which helps business areas in Tesco
UK to enhance user’s knowledge about product and services by providing ELearning and face
to face training through a LMS Portal called Tesco Academy Online
Responsibilities:
 To create, manage anddesign ELearning platform for Telecoms colleagues at Tesco UK
business unit.
 To test, upload courses, manage classroom training sessions and to design learning
portal on needbasis.
 To coordinate with course designers and learning mangers to provide requiredlearning
to the colleagues.
 To rollout surveys and quizzes for colleagues.
 To gather feedback and suggestions from colleagues and suggesting changes in LMS
 Planning and collaborating with stake holders (POC) on LMS by helping the UK
counterpart/client to measure the achievement andto provide the scores for area
managers and senior operation managers in driving learning among the colleagues.
 Providing PPT’s and insights for monthly meetings to the UK counterpart.
 Providing analytical data for decision making.
 Daily People data changes (Joiners/leavers/movers) anduploading them to the portal.
 Directory/database management.
 LMS administrative tasks andmanagement.
 Addressing end user queries through Live help tool (Chats/tickets/mailbox)
 Process improvement anddocumentation by testing and documentation on LMS and
performing quality check activities.

3.  Analysis of accuracy, productivity and timelines of all the process.
 Making content changes in learning portal as per UK counterpart’s instruction.
 Raising technical queries as tickets with support team and finding solutions for
colleagues.
 Interacting with process and change department to resolve operational issues as well
as implementing new process and procedural changes.
 Creating trackers and checklists to the processors to ensure the process and standards
are met.
 To report the completion of different courses on daily, weekly and periodic basis.
 To report attendance status and booking for upcoming sessions for face to face
sessions.
 Preparing regular and adhoc reports for as per the stakeholder work requests.
 Issue investigations by root cause analysis and solving the issue with in the timelines
to provide consistent support to the end user.
 Operational activities for the member firms according to the LMS operational process.
These activities include:
Uploading the course content
Assigning the course as a requiredlearning to all the end users which will reflect on
the To-Do list of all the users.
Creating Polls and comment blocks for the course which enhance the rating process,
which provides the feedback about the eLearning.
 Operational communications regarding the LMS processes and technical changes with
Local LMS contacts, country administrators and other key contacts and stakeholders.
 Keeping LMS documents up to date. Ensure this information is maintainedin a
location that is easily accessible to othe r project members.
 To maintain a list of the types of documentation, content.
 Assisting with other administrative duties, projects or as backup as needed.
Achievements:
 Have been recognizedas a single point of contact for Telecoms Business area with
regards to ELearning queries and work requests.
 I have been serving up the as a backup for reporting activities (Reporting and
presenting the data completion status)
 I have createdmultiple trackers and templates for team and end users for easier
access to feed data, manage data and analytics.
 I have got “Stellar Performer Award” for the quarter and “Star of the Month” for two
times.
 Have always got appreciated of my ways of working, analyzing, and forecasting and
task execution.
Expertus Infotechnology Pvt Ltd, Chennai August 2012 to March 2014
Responsibilities:
 Coordinate with business for problems resolution and service quality improvement.
Integrate technical knowledge and business understanding to create superior
solutions.
 Escalation Management: Identify, manage different inquiries to avoid high risk
escalations.
 Quality: To give good productivity to the clients through 100% quality checks of the
products.
 Project Management: Participate, propose, and/or lead customer and internal
projects across technologies.
 Teamwork: Work as part of a team, which may be virtual, global, and/or multi -
functional
 Technical guidance
 Internal Process audit

4.  Identify process improvement opportunities and implement the same with the team
and also standardize the process by constantly reviewing and improving it with the
support of the quality team.
 Document, update and maintain project relatedprocedures and records.
 Preparing daily/ weekly/ monthly work status report for the project.
 Collect the quality reports.
 Prepare error analysis.
 Guarantee the best use of every learning resource .
 Make better-informedbusiness decisions.
 Ensure compliance on quality system requirements of the process as defined by SLA
stipulations.
TNQ Books and Journals Pvt Ltd December 2011 to August 2012
Responsibilities as a Content Analyst:
 Well-versedin various scientific disciplines, appreciate author's concerns and respect
the content and its expression.
 Handling complex styles, or in terms of turnaround, or high level of editing if that is
what is needed, or a combination of these.
 Collaborative copyediting, working online with on-shore editors even in languages other
than English. With a streamlinedworkflow and sophisticated tools, teaming up with
native English speakers worldwide. While manual editing skills enhance quality,
copyediting tools developed increase efficiency. Once designedfor internal use, these
are increasingly becoming the tools of the trade, with implementations at client sites
across US and Europe.
Mediclone Biotechnologies Pvt Ltd, Chennai December 2010 to June 2011
Responsibilities as a Trainee scientist
Monoclonal Blood Grouping Antibodies
ImmunoSerological Kits
Biochemistry Kits
Rapid Cards
Urinalysis Strips
Teaching Kits
Therapeutic Biologicals
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EDUCATION
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 10th in First division from State Board, Andhra Pradesh.
 BSc Biotechnology from Sri Venkateswara University, Tirupathi.
 MSc Biotechnology from Sastra University, Tanjore.
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PERSONAL INFORMATION
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5. DATE OF BIRTH: 31st August 1987
Marital Status: Married
Passport: Will be displayed on
Demand