1. Aaron Hill Jr.
2003 West 30th Place, Kennewick, WA 99337
(509) 551-7132
ayejayh21@gmail.com
LinkedIn: https://www.linkedin.com/in/aaron-hill-9a671254
Work Experience
04/2015-08/2016 SBI Software
My responsibilitiesatSBIincluded:Providetechnical pre-salesexecutionand
post-salessupport.Partnerwiththe AccountManagementteamandcustomers
to facilitate asmoothpre-salesormigrationprocessandsign-off forcomplex
projects,andprovide mainpointof contactfor technical service escalation.
● BuiltandmaintainedbusinessrelationshipwithSBI’slargestclients.
● Communicatedwiththe customerthroughregularmeetings/conference
callsto review servicequality,infrastructure requirements,system
capacity,and maintainanddrive mutuallyagreedprojectplansand
issue lists.
● Researchedhigh-level solutionsforthe customer,preparednetwork
diagrams,andledtechnical discussions.
● Assistedincoordinatingthe completionof regulatedcompliance
assessments,software/hardware upgrades,multiple productmigrations
and salescampaigns.
● Providedtechnical pre-salesassistance tothe salesandmarketingteam
while onboardingnew customers.
● Helpedprepare database datatobe convertedintothe SQLformat.
● Traveledon-sitetocustomer’slocationstobetterunderstandtheir
specificbusinessprocessesandimprove ourrelationshipwiththe
variouscompanies.
09/2012-04/2015 Amazon.com
My ResponsibilitiesatAmazonincluded: Attractpotential customersbyansweringproductandservice
questions;suggestinginformationaboutotherproductsandservices.Opencustomeraccountsby
recordingaccountinformation. Maintaincustomerrecordsbyupdatingaccountinformation. Resolves
productor service problemsbyclarifyingthe customer'scomplaint;determiningthe cause of the
problem;selectingandexplainingthe bestsolutiontosolve the problem;expeditingcorrectionor
adjustment;followinguptoensure resolution
● CustomerService - Retail
● CustomerService - Kindle Generalist
● CustomerService - Digital SpecialistJoblevel3
● CustomerService - Full Time Blue Badge Associate
06/2012-09/2012 Horn Rapids Motor Sports Complex

2. ● Track Maintenance
● SafetyOfficial
EDUCATION
2011-Present Columbia Basin College
● CurrentlyworkingtowardsAssociatesDegree
2010-2011 Tri-Tech Skills Center
● CompletedPublicCommunications/RadioBroadcastingcourse
● Qualifiedtoreceive college creditbymaintainingaB+ or higher
● average
2008-2012 Kennewick High School/Southridge High School Student
● AcademicqualifiedtoattendC.B.C.RunningStartProgram
● CompletedPre-SATasa Sophomore,RequestedbyGeometryTeacher
● D.E.C.A.student
● ComputerApplications:MicrosoftWord,Excel,PowerPoint,and
Publisher
● Occupational Education:Material Science (physics,building,
engineering)
● Agricultural Shop:Weldingandworkingwithpowertools
● CompletedHonorsAlgebra
● Pre International Baccalaureate Biology
● 2nd Year Spanish
Academic Accomplishments
● 011/20122 - RunningStart Program
● 2010/2011 - GraduatedTri-TechSkillsCenter
● 2008-2012- Principal'sListandHonor Roll
● 2008/2009 - ReceivedAcademicExcellenceletterfromJohnHopkins
University
● 2004/2005 - ReceivedGeorge BushAwardof Excellence inEducation
● 2004/2005 - Achieved12thgrade readinglevelin5thgrade
● 2004/2005 - Won National GeographicBee