ATLaaS is an innovative Cloud Platform with CRM, Contact Center, ERP and BI- applications pre-integrated in the cloud, embedded in a Global Telephone & Data Connectivity Network

1. www.atlaas.eu

2. Your Cloud delivery platform
ATLaaS is a Cloud platform that offers several pre-
integrated solutions in following primary areas:
• CRM
• Contact Center
• ERP
• Campaign Mng
• Phone connectivity
• Data connectivity
Copyright © Atlantic Technologies Spa

3. ATLaaS Cloud Services offering
Atlantic Technologies Profile - Maggio 2011 3

4. Challenge & Complexity solutions
BUSINESS
CLOUD OFFERING
REQUIREMENTS
Salesforce
Automation PRIVATE
Order CLOUD
Mngt CLOUD
CRM
Financial
Actng CLOUD
Customer ERP
Service
CLOUD CLOUD
Reporting EPM MKTG
Package
Performance
Mngt OTHER
Mobile
Marketing CLOUDS
Apps
Campaigns
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5. Cloud solutions from Atlantic
CUSTOMERS’ ATLANTIC OTHER CLOUD
SOLUTIONS CLOUD SOLUTIONS OFFERING
ATLaaS ORACLE
PRIVATE CC OD CRM OD
CLOUD
ATLaaS
ERP OD ORACLE
OD MKTG
ON-
PREMISE
APPS ATLaaS
BI&EPM OD 3rd PARTY
INTEGRATION CONNECTORS
ATLaaS – Your Cloud Delivery Platform
Cloud & Mobile - Strategie per crescere 5

6. CONTACT CENTER
CLOUD
CUSTOMER ECO-SYSTEM BUSINESS PROCESSES OFFERING
ORACLE
Agents CC CRM
HELP DESK OD
Sales
CUSTOMER ORACLE
Field OD
Engineer SERVICE MKTG
Customers Tele
Business Customers MARKETING ATLaaS
CCOD
Consumer
HOME
Branches/ ATLaaS
Working Phone Network
Sub.
Outsourcer CONTACT 3d
CENTER PARTY
Partner
IMPLEMENTATION
CONNECTORS SERVICES
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7. CRM
CUSTOMER ECO-SYSTEM BUSINESS PROCESSES CLOUD
OFFERING
Agents ORACLE
SFA CRM OD
Sales
Field CUSTOMER ORACLE
Engineer SERVICE OD
MKTG
Area
MARKETING
Manager
Contacts
ATLaaS
PARTNER CCOD
Mobile FS Branch MNGT
OTHER
CLOUD
ANALYTICS (i.e. Address
Dealer Doctor)
Partner IMPLEMENTATION
CONNECTORS SERVICES
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8. ATLaaS CCOD
(Contact Center On Demand)
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9. ATLaaS CCOD
Provides Rich Functionality
Takes communications FROM anywhere...
....and routes them TO anywhere
 Multi-Channel ACD Routing
 Multi-Dimensional Routing
 Built-in IVR
 Built-in CTI
 Built-in Quality Monitoring
 Built-in Predictive dialing
 Multi-Site or Single-Site
 Voice Over IP and PSTN
 Recording and coaching
 CRM integration
 Web Services Interfaces
Copyright © Atlantic Technologies Spa

10. ATLaaS Contact Center On Demand
Provides : Flexibility
Home Agent
Mobile Agent
Workgroup Cluster 2
Workgroup Cluster 1

11. Benefits
Easy to use Updated to
last
technology
No cost for
upgrade
release
Data
CLOUD privacy e
Security
No installation
cost hardware
& software
Available
everywhere
Pay per use (via internet)
Minor Time
to market
Cloud & Mobile - Strategie per crescere 11

12. ATLaaS
CRM Integration
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13. Desktop Integration with
Siebel Enterprise
Siebel CTI Toolbar w/
Agent Call Controls
Siebel’s Built-in
Configurable Screen
Pop
Hello, Ron
How may I assist
you?

14. ATLaaS CCOD & Oracle CRMOD
Integrated
Based on ATLaaS CCOD
Fully Integrated with CRMOD
Manage PhoneCalls
Manage E-Mail Calls
Manage Chat Calls.
Manage SMS
Copyright © Atlantic Technologies Spa

15. ATLaaS CCOD & Oracle CRMOD
Integrated
Based on ATLaaS CCOD
Fully Integrated with CRMOD
Manage Phone Calls
Manage E-Mail Calls
Manage Chat Calls.
Manage SMS
Copyright © Atlantic Technologies Spa

16. ATLaaS CCOD & Oracle ODM
How it works
Oracle ODM ATLaaS CCOD Customers /
Prospects
Send
Dial
Contact Lists
Outbound
to CCOD
Planning and design Calls
campaigns
Call handling with
Campaign Management customers
Measure, Campaign Outbound
•Design
Monitor , Execution
•Planning
Analysis, •Predictive
•Response Tracking
Planning New •Preview
•Monitoring Collect Outcomes
campaigns
•Measuring Response Analysis and responses
Outcome to ATLaaS CCOD
16 Copyright © Atlantic Technologies Spa

17. ATLaaS Connectivity
Fibre Network Map
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18. ATLaaS Connectivity
Backbone Network Map

19. ATLaaS Data Center
Reliability & Scalability
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20. ATLaaS Data Center
Connectivity and Data Center
Connectivity Data Center
• Resilient MPLS Interconnects • Redundant SaaS Hosting
• IP VPN services facilities
• High Capacity upto 10 G/ps • Secure, stable and
Core network reliable
• Voice and data runs over a • Maintained 24x7x365
single connections • 7 layers of security
• Quality of Services features to • Generation Backup
support real time and • UPS power protection
guaranteed data flow • Fire detection and
suppression
Copyright © Atlantic Technologies Spa

21. ATLaaS Data Center
Reliability & Scalability
Redundancy & Service Availability
 Target Reliability: 99.70 +% Uptime
Scalability
 High Scalability (no limit )
 Configuration Update in real time
 No downtime
Copyright © Atlantic Technologies Spa 21

22. ATLaaS is provide by
Atlantic Technologies S.p.A
Copyright © Atlantic Technologies Spa

23. Where we work
Locations Projects & Customers
Atlantic Technologies 23

24. Atlantic Solutions & Consulting offering
Atlantic Technologies Profile - Maggio 2011 24

25. ATLaaS “Cloud “
Time to think ….. ATLaaS
www.atlaas.eu
www.atlantic-technologies.com
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