1. A N A T A V E R A S
OBJECTIVE
To obtain a position as a member of your organization as a customer service representative/
receptionist in which I can exercise my experience in the customer service field.
SUMMARY OF QUALIFICATIONS:
 Excellent customer service skills with various levels from clients, students and staff
 Excellent communication and interpersonal skills
 Fluent in both English and Spanish
 Team player with strong leadership skills
 Ability to work well with minimal supervision
 Proficient in MS Office suite
 Familiarity with youth counseling, social work, rehabilitation, security, and vocational
guidance
 Ability to facilitate social skills training and review student progress
 Ability to provides group and individual guidance
 Ability to assist students in their academic, vocational and social development
 Strong project management and organizational skills
 Remarkable ability to write descriptive reports
 National Safety Council CPR certified
 Sincerely enjoy working with people, in person and over the phone.
EXPERIENCE:
March 2010- June 2014 South Bronx Job Corps Academy Bronx, NY
Executive Assistant / Residential Advisor
 Assisted students in adjusting to Center life by providing supervision, behavior
modification and acted as a mentor.
 Monitored students in personal hygiene, assignments and recreation activities.
 Provided insight into responsible behavior and attitudes.
 Prepared reports and forms and annotated logs to ensure accurate documentation of daily
observations of student’s progress, performance, behavior and attitudes.
 Helped groups with chores completion.
 Provided guidance and counseling to students in social, independent living and stress
management and conflict resolution.
 Monitored student’s activities and maintained safe, clean, and orderly environment.
 Ensured proper behavior and student accountability.
 Transported students to recreational and cultural activities.
 Dormitory and administrative functions performed.
Jan 2007 – Sept 2008 Lehman High School Bronx, NY
Administrative support staff
 Managed all office duties and maintained school filing system current.
 Performed daily operational duties and provided excellent customer service.
 Answered phone calls and set up appointments for staff members.
 Ordered and maintained budget for school supply orders.
EDUCATION:
2003–2007 Lehman H.S Bronx, NY
 Academic Studies
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