2. 6-2
Organizational Communication
communication – the
compounded interpersonal communication
process across an organization
Communication flows in an organization are:
Organizational
Vertical
Horizontal
Grapevine
(multidirectional)
3. 6-3
Vertical and Horizontal
Communication
Vertical Communication
The flow of information
both up and down the
chain of command
Formal communication
Recognized as official
Status and power are not
equal among participants
in vertical
communication
•
•
•
•
Horizontal
Communication
The flow of
information between
colleagues and peers
Informal
communication
Does not follow the
chain of command
Not recognized as
official
4. 6-4
Grapevine Communication
– the informal vehicle through
which messages flow throughout the
organization
“When the grapevine allows employees to
know about a management decision almost
before it is made, management must be
doing something right.”
Grapevine
5. 6-5
Communication Networks
networks – sets of
employees who have stable contact through
which information is generated and
transmitted
Two major types of communication networks:
1. within organizations
2. within departments and small groups
Communication
8. 6-8
Written Communication (1 of 2)
With
increased use of e-mail, managers
substitute face-to-face communication with email
Communication Objective Guidelines
Memos
Letters
Reports
Bulletin
board notices
Posters
Computers/e-mail
Fax
9. 6-9
Written Communication (2 of 2)
Writing
skills
Grammar – rules for use of the eight parts of
speech
To simplify grammar, we use subjects,
predicates, modifiers, and connectives