2. Four key deliverables of AKA’s IT Strategy Process
IT Strategy
An actionable IT Strategy presentation that outlines desired state and provides
strategic directions for application portfolio, infrastructure, sourcing, organization
& governance, providing the context for strategic, tactical and operational IT
decisions and IT investments.
IT Transition Roadmap
The plan addressing sequence and overall approach, linked to business priorities
and metrics, to transform and execute the IT strategy for the coming three years.
Serves as a foundation for IT planning cycle. Includes identification of main
initiatives (some may be business-owned), as well as short list of strategic IT
issues that need further research.
Tactical
Actions
Tactical Actions
1 Documented and prioritized Quick-wins, tactical actions, and practical
3 recommendations to improve effectiveness and performance of IT that are
2
identified as part of the strategy development process.
The Business Case
The justification, required management action, and financial implications to
execute the IT strategy, and the aggregation of work products like current state
assessment, design principles, blueprints, and others
2
3. IT Strategy Services: Current State Assessment & Gap
Analysis
Interviews, workshops, and data analyses are used to create an
actionable assessment of the current state
Importance to Business Users vs. Satisfaction with Corp IT
Questions
High Q1.
“If you had funds to spend on building capabilities at Corp. IT, what
areas would you spend?– please indicate Top 3 priorities?”
a. Building IT business cases to support your objectives
b. Providing Information on technologies to address business needs
c. Reducing downtime… improve IT applications, systems, and networks
d. Responding immediately to critical system issues
e. Effective help desk application support to users
4 f. Providing user training on applications
g. Upgrading ABC Co. infrastructure with higher performance systems and
networking
Q2.
d. Immediate response to critical systems issues “How do you assess ABC Co.’s Corporate IT performance on the
following factors on a scale of 1 (low) – 5 (high)?”
c. Reduce downtime a. Building IT business cases to support your objectives
e. help desk b. Providing Information on technologies to address business needs
3 c. Reducing downtime… improve IT applications, systems, and networks
d. Responding immediately to critical system issues
e. Effective help desk application support to users
f. User training f. Providing user training on applications
g. Upgrading ABC Co. infrastructure with higher performance systems and
networking
g. Upgrading systems/network
a. Assist with business case
2
b. Provide Info on
relevant technologies
Low
25% 50% 75%
Q1. % of interviewees rating factor
in Top 3 areas for improvement
3
4. IT Strategy Services: Action Plan
The action plan is grounded in the mechanics by which revenues are
created:
3-4x revenue
5x EBITDA
New
Products Build
Sales
Customer Growth
Excellence
Intimacy
New
Acquisitions
Run Business as we grow
All project proposals, management controls, resource
recommendations must contribute to this model
Action plans are creative, specific and pragmatic to maximize ROI
4
5. Example: IT Initiative Portfolio - “ROI” View for Major
Business Programs
Run business
Grow business
Minds
hare
Very High Digit.
Web
Minds
hare
Core Transform
Lever business
1 R&D age
ERP
Minds
hare Major Program
Business Priority
S&M
R&D Mindshare
ELN HRIS
CRM
empl. HRIS
High 1 data
R&D 2.0
Customer 2.0
IT Railroad,
iPad Leverage ERP
1
HRIS
Perf.
mgt.
Medium
Low
Low $150k Medium $300k $500k High $1,000k+
Cost to Execute
5
6. The Economics of Function Designed Around Individuals
Are Compelling
We’ve gone from relatively small market and high costs to huge
market and, effectively, no cost
Broadband Users Cost to Operate
Application/Month
2,000,000,000,000
1,500,000,000,000 $150,000
1,000,000,000,000 $100,000
500,000,000,000 $50,000
- $-
2000 2011 2000 2011
50 million users 2 billion users
$150,000/month $1,500/month
Source: Why Software Is Eating The World – WSJ – 8/20/11
6
7. We Employ AKA’s Proprietary IT/Business Alignment Tool
to Ensure Solution Leverage Across Business Needs
7
8. ITBA: Final tool output scores each IT
initiative and they may be grouped into
implementation “waves”
8
