Health Care Service Corporation (HCSC) recently completed a migration assessment and content consolidation project from a legacy enterprise content management system to the latest platform version. HCSC Line of Business and Technical leadership will detail business and technical milestones, focus on content migration, repository consolidation, business process improvement, cost savings, end user impact and overall project success criteria. Future capabilities and strategic projects will also be discussed as part of HCSC's overall ECM initiatives.

1. #AIIM14
#AIIM14
#AIIM14
Take
Two
Updates
And
Call
Me
In
The
Morning:
The
Future
of
Healthcare
Starts
With
The
Latest
ECM
Systems
Du
Warren
Gibson
&
John
Zotalis
Sr.
Manager,
Applica@ons
&
Sr.
Manager
ECM
HCSC

2. #AIIM14
About
Us
-­‐
HCSC
§ Largest
customer-­‐owned
health
insurer
in
the
United
States
§ Fourth
largest
overall,
opera@ng
through
its
Blue
Cross
and
Blue
Shield®
Plans
in
Illinois,
Montana,
New
Mexico,
Oklahoma
and
Texas.
§ Our
Purpose
-­‐
To
do
everything
in
our
power
to
stand
with
our
members
in
sickness
and
in
health

3. #AIIM14
InformaEon
Chaos
eDiscovery
Distributed
IBM Records Mgmt
Distributed
ImagePlus
Static Content
CM 8 (Retail)
Static Content
Active
Content
SourceOne
Static Content
• Inability
to
find
documents
• Unable
to
provide
proper
record
reten@on
• Duplicate
storage
• Increased
support
staff
• Increased
business
cost
for
searching
content
• Various
workflow
tools
• Various
user
interfaces
• Various
document
inges@on
tools
to
store
to
the
mul@ple
repositories
Mobius VDR
Static Content
CM 8 (Group)
Static Content
Active
Content
IBM P8 (Govt)
Static Content
Active
Content

4. #AIIM14
Our
Opportunity
§ Cost
savings
§ Streamline
business
processes
§ Common
UI
§ Centralized
Repository
eDiscovery
Distributed
IBM Records Mgmt
Distributed
Active Storage
Active Content
Static Storage
Static Content
4
Common
UI

5. #AIIM14
Ini@a@ve
to
Consolidate
Repository
§ Jus@fica@on/ROI
§ Reduc@on
in
vendor
support
and
maintenance
§ Reduce
licensing
cost
§ Overall
total
cost
of
owner
for
the
corpora@on
is
reduced
§ Increase
produc@vity
§ Increase
customer
sa@sfac@on
§ Streamline
Business
Processes
§ Align
technology
for
future
capabili@es
Structured Data
CM 8
Distributed
Distributed
Enterprise
Search
eDiscovery
Records
Management
MME
CMOD
SharePoint
Interwoven
WCM

6. #AIIM14
SupporEng
Future
CapabiliEes
§ Content
Analy@cs
§ Fraud
Inves@ga@on
• BI
Repor@ng
• Bridge
Unstructured
&
Structured
Content

7. #AIIM14
Gather
• Extracted
informa@on
from
images
• Store
raw
data
into
content
store
Analyze
• Perform
analy@cs
• Iden@fy
sta@s@cally
significant
pa^erns
and
trends
Structure
and
Deliver
• Structure
data
in
meaningful
and
useful
ma^er
• Validate
informa@on
• Gain
insight
of
the
medical
records
data
to
make
be^er
business
use
and
decisions
• Bridge
the
Unstructured
and
Structure
content
to
obtain
a
360
view
of
a
member.
• U@lize
hard
copy
medical
records
&
electronic
health
records
more
efficiently
• Pull
together
accurate,
@mely,
relevant
informa@on
from
those
disparate
sources
to
improve
business
processes
PuLng
Unstructured
Content
to
Work
Process
Next
Steps
Business
Benefits
• Develop
Use
Cases
for
Content
Analy@cs
• Perform
Proof
of
Technology
to
obtain
a
greater
understanding
of
the
available
tools
and
HCSC
poten@al
benefits
• Create
a
business
cases
to
address
current
challenges
• Obtain
Senior
Leadership
Sponsorship
• Develop
Content
Analy@cs
Program
and
Center
of
Excellence

8. www.aiim.org/infochaos
Do
YOU
understand
the
business
challenge
of
the
next
10
years?
This
ebook
from
AIIM
President
John
Mancini
explains.