ADSelfService Plus is a secure, web-based, self-service password reset management program. It allows end users to reset their Windows Active Directory Password remotely from a web browser without relying on the helpdesk personnel. ADSelfService Plus reduces the most critical password tickets which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self-service solution to the end user. ADSelfService Plus also supports self-service account unlock, employee AD self-update, people search and sending password expiry notification. Self-service Reset password/Unlock Account helps improve employee productivity, as they no longer have to wait for helpdesk personnel to respond to their password reset/account unlock queries. With employee self-update and people search, employees can update and find up to date, accurate, relevant information about their colleagues. With the help of Password Expiry Notification, end users can change their Active Directory Password before it expires. ADSelfService Plus displays the domain password policy requirements on the Password Reset/Change Password page, helping users to pick a strong password that complies with the password policies. ADSelfService Plus also provides the ability to reset password/unlock account right from the computer’s logon screen with the help of built-in GINA/CP extension. Users’ identity is verified using SMS/Email based two-factor authentication for highly secure password reset. All data transmissions between the ADSelfService Plus server and the user web browser is secured using SSL. Furthermore, ADSelfService Plus provides comprehensive reports on all users activities helping you to keep an audit trail. ADSelfService Plus improves employee productivity and eliminates the leading source of helpdesk calls.

1. Empower Your Users,
Make Password Reset Worries a History
“ It is estimated 40 percent of help desk calls are related to password reset from users. Each
password reset call can cost up to $40 in dedicated resources for resolution and associated
“
user downtime. ADSelfService Plus helps eliminate password related calls and in-turn
facilitate a significant cost savings to your organization.
Key Features Minimize Help Desk Calls
End Users can Self Reset their Passwords ADSelfService Plus allows users to reset their own passwords, unlock their
account and also update their personal information in Active Directory.
Self Unlock Locked-Out Windows Accounts
This helps to cut down support calls and eliminates the need to employ
Self Update Personal Information in AD
additional HelpDesk associates.
Change Password Securely by Meeting
Password Policy Requirements Increase Return On Investment (ROI)
Enable Automatic Password Reset of Users
at Scheduled Times The self-service option of ADSelfService Plus is a novel idea to relieve IT
Staff of support requests and allow them to take up more challenging
Identity Verification by Secret Questions &
Answers when Password Reset tasks. It also lowers system down-time, increases user productivity and
thus facilitates a greater Return On Investment.
Automatic Enrollment of Users by
Import of Security Answers
Single Sign-On with Windows Credentials
Extensive Auditing, Reporting & Notification
“ The price is right. The functionality and
feature set matched our requirements
exactly. The licensing model was
Password Expiry & Soon-to-Expire Password
Reports friendly enough. The support staff
Reports on Enrolled & Un-enrolled Users
“
seemed genuinely eager to help with
Enrollment Notification e-mails Selecting
problems.
Users by Domain or Ous Chris Jackson,
Systems Administrator
Schedule Reports & Notify Users by e-mail for
Enrollment & on Passwords Soon-to-Expire
TXP Corporation
Enforce a Change Password at Next Logon

2. Reduce Employee Frustration Login Screenshot
Eliminate typical delays, frustration, lost productivity,
and overheads experienced while waiting on hold for a
help desk member to process a user request.
ADSelfService Plus not only removes the burden from
the help desk, but also lets employees help
themselves and get back to work without intermittent
delays.
Web-Based Access to Accounts
User information that is maintained in AD needs to be
up-to-date. ADSelfService Plus facilitates real- time
maintenance with an option for users to update their
personal information without seeking helpdesk Dashboard Screenshot
assistance.
Enhanced Security
ADSelfService Plus makes use of the Secret Question
& Answer method to authenticate the users who have
enrolled themselves to enjoy self-service benefits.
This acts as an excellent security mechanism to verify
the credibility of the user accessing the application.
Accountability of Actions
With ADSelfService Plus, all user activities can be
effectively tracked to give an accountability for the
actions performed using the product. This is especially System Requirements
useful to meet compliance requirements and can be
Processor P4 - 1.0 GHz, RAM 512 MB, Disk Space 200 MB.
supported by a list of useful reports. Supported Platforms: Windows 2000, Windows XP, Windows 2003,
Windows Vista. Supported Browsers: Internet Explorer 5.5 and above,
Deploy with Ease Netscape 7.0 and above Mozilla 1.5 and above, Firefox 1.5 and above
ADSelfService Plus is easy to install and deploy, with a
System Requirements
single click installation process.
Website : http://www.adselfserviceplus.com
Live Demo : demo.adselfserviceplus.com
For Sales Queries : sales@manageengine.com
For Tech Support : support@adselfserviceplus.com
Website: www.adselfserviceplus.com I Demo: http://demo.adselfserviceplus.com I Support: support@adselfserviceplus.com