Submit Search
Upload
Helpdesk delegation
•
0 likes
•
469 views
Zoho Corporation
Follow
Decentralization and Delegation Made Easy for GPISD through ADManager Plus - Read How
Read less
Read more
Technology
Report
Share
Report
Share
1 of 2
Download now
Download to read offline
Recommended
Healthcare Industry Case Study – Cloud Based Document Management
Healthcare Industry Case Study – Cloud Based Document Management
TeamBreota
Stellar data recovery Gurgaon (ho)
Stellar data recovery Gurgaon (ho)
Mehul kumar
Summer Internship Report of Stellar Data Recovery
Summer Internship Report of Stellar Data Recovery
Upal Jb
Putting the Horse in Front of the Cart - Implications for ICT4 Extension Desi...
Putting the Horse in Front of the Cart - Implications for ICT4 Extension Desi...
Andrea Bohn
A. machado 2
A. machado 2
cfapalaudemar
Miss universe costumes 2013
Miss universe costumes 2013
Shahzaib Elahi
Emprendimiento social y discapacidad.
Emprendimiento social y discapacidad.
José María
How Calance Simplified Project Management for LAUSD
How Calance Simplified Project Management for LAUSD
Calance
Recommended
Healthcare Industry Case Study – Cloud Based Document Management
Healthcare Industry Case Study – Cloud Based Document Management
TeamBreota
Stellar data recovery Gurgaon (ho)
Stellar data recovery Gurgaon (ho)
Mehul kumar
Summer Internship Report of Stellar Data Recovery
Summer Internship Report of Stellar Data Recovery
Upal Jb
Putting the Horse in Front of the Cart - Implications for ICT4 Extension Desi...
Putting the Horse in Front of the Cart - Implications for ICT4 Extension Desi...
Andrea Bohn
A. machado 2
A. machado 2
cfapalaudemar
Miss universe costumes 2013
Miss universe costumes 2013
Shahzaib Elahi
Emprendimiento social y discapacidad.
Emprendimiento social y discapacidad.
José María
How Calance Simplified Project Management for LAUSD
How Calance Simplified Project Management for LAUSD
Calance
Become a data science professional
Become a data science professional
USDSI
Laserfiche Run Smarter Award Winners 2014
Laserfiche Run Smarter Award Winners 2014
Laserfiche
School Management System
School Management System
Zain Basit
GG - USC Case Study
GG - USC Case Study
Ronnie Kihlstadius, MBA
Non-Technologist’s Guide to Technology Support of Adult Learners
Non-Technologist’s Guide to Technology Support of Adult Learners
Curtis A. Carver Jr.
Knowledge tree implementation case study
Knowledge tree implementation case study
Shyam Desigan
Knowledge Tree Implementation Case Study
Knowledge Tree Implementation Case Study
Shyam Desigan
NNDS_Case_Study
NNDS_Case_Study
Scott Orr
Digital Transformation at Scale- Data and Analytics for K12 Educators.pdf
Digital Transformation at Scale- Data and Analytics for K12 Educators.pdf
Amazon Web Services
Founding a Data Democracy: How Ivy Tech is Leading a Revolution in Higher Edu...
Founding a Data Democracy: How Ivy Tech is Leading a Revolution in Higher Edu...
Brendan Aldrich
Centenary College of Louisiana Case Study
Centenary College of Louisiana Case Study
Hobsons
Skyward powerpoint
Skyward powerpoint
heilh
Ellucian Case Study for Oracle Exadata
Ellucian Case Study for Oracle Exadata
Khalid Tariq
536855_Singh_Resume_Final_V2
536855_Singh_Resume_Final_V2
Bhopal Singh
LU - SGHE Application Management Services Webinar
LU - SGHE Application Management Services Webinar
Michael Dobe, Ph.D.
1200+ sighs of relief for the IT department at City of Grand Rapids - ADSelfS...
1200+ sighs of relief for the IT department at City of Grand Rapids - ADSelfS...
Zoho Corporation
Collegemanagementsystem
Collegemanagementsystem
jackprodigy
Easy Analytics on AWS with Amazon Redshift, Amazon QuickSight, and Amazon Mac...
Easy Analytics on AWS with Amazon Redshift, Amazon QuickSight, and Amazon Mac...
Amazon Web Services
Become a Successful Database Administrator with the Best Course.pdf
Become a Successful Database Administrator with the Best Course.pdf
DIT University
Kidsxap-brochure_optimized
Kidsxap-brochure_optimized
Ruchir Parekh
The Future of integrated Identity and Access Management
The Future of integrated Identity and Access Management
Zoho Corporation
One portal for all your login needs - ADSelfService Plus Single sign-on.
One portal for all your login needs - ADSelfService Plus Single sign-on.
Zoho Corporation
More Related Content
Similar to Helpdesk delegation
Become a data science professional
Become a data science professional
USDSI
Laserfiche Run Smarter Award Winners 2014
Laserfiche Run Smarter Award Winners 2014
Laserfiche
School Management System
School Management System
Zain Basit
GG - USC Case Study
GG - USC Case Study
Ronnie Kihlstadius, MBA
Non-Technologist’s Guide to Technology Support of Adult Learners
Non-Technologist’s Guide to Technology Support of Adult Learners
Curtis A. Carver Jr.
Knowledge tree implementation case study
Knowledge tree implementation case study
Shyam Desigan
Knowledge Tree Implementation Case Study
Knowledge Tree Implementation Case Study
Shyam Desigan
NNDS_Case_Study
NNDS_Case_Study
Scott Orr
Digital Transformation at Scale- Data and Analytics for K12 Educators.pdf
Digital Transformation at Scale- Data and Analytics for K12 Educators.pdf
Amazon Web Services
Founding a Data Democracy: How Ivy Tech is Leading a Revolution in Higher Edu...
Founding a Data Democracy: How Ivy Tech is Leading a Revolution in Higher Edu...
Brendan Aldrich
Centenary College of Louisiana Case Study
Centenary College of Louisiana Case Study
Hobsons
Skyward powerpoint
Skyward powerpoint
heilh
Ellucian Case Study for Oracle Exadata
Ellucian Case Study for Oracle Exadata
Khalid Tariq
536855_Singh_Resume_Final_V2
536855_Singh_Resume_Final_V2
Bhopal Singh
LU - SGHE Application Management Services Webinar
LU - SGHE Application Management Services Webinar
Michael Dobe, Ph.D.
1200+ sighs of relief for the IT department at City of Grand Rapids - ADSelfS...
1200+ sighs of relief for the IT department at City of Grand Rapids - ADSelfS...
Zoho Corporation
Collegemanagementsystem
Collegemanagementsystem
jackprodigy
Easy Analytics on AWS with Amazon Redshift, Amazon QuickSight, and Amazon Mac...
Easy Analytics on AWS with Amazon Redshift, Amazon QuickSight, and Amazon Mac...
Amazon Web Services
Become a Successful Database Administrator with the Best Course.pdf
Become a Successful Database Administrator with the Best Course.pdf
DIT University
Kidsxap-brochure_optimized
Kidsxap-brochure_optimized
Ruchir Parekh
Similar to Helpdesk delegation
(20)
Become a data science professional
Become a data science professional
Laserfiche Run Smarter Award Winners 2014
Laserfiche Run Smarter Award Winners 2014
School Management System
School Management System
GG - USC Case Study
GG - USC Case Study
Non-Technologist’s Guide to Technology Support of Adult Learners
Non-Technologist’s Guide to Technology Support of Adult Learners
Knowledge tree implementation case study
Knowledge tree implementation case study
Knowledge Tree Implementation Case Study
Knowledge Tree Implementation Case Study
NNDS_Case_Study
NNDS_Case_Study
Digital Transformation at Scale- Data and Analytics for K12 Educators.pdf
Digital Transformation at Scale- Data and Analytics for K12 Educators.pdf
Founding a Data Democracy: How Ivy Tech is Leading a Revolution in Higher Edu...
Founding a Data Democracy: How Ivy Tech is Leading a Revolution in Higher Edu...
Centenary College of Louisiana Case Study
Centenary College of Louisiana Case Study
Skyward powerpoint
Skyward powerpoint
Ellucian Case Study for Oracle Exadata
Ellucian Case Study for Oracle Exadata
536855_Singh_Resume_Final_V2
536855_Singh_Resume_Final_V2
LU - SGHE Application Management Services Webinar
LU - SGHE Application Management Services Webinar
1200+ sighs of relief for the IT department at City of Grand Rapids - ADSelfS...
1200+ sighs of relief for the IT department at City of Grand Rapids - ADSelfS...
Collegemanagementsystem
Collegemanagementsystem
Easy Analytics on AWS with Amazon Redshift, Amazon QuickSight, and Amazon Mac...
Easy Analytics on AWS with Amazon Redshift, Amazon QuickSight, and Amazon Mac...
Become a Successful Database Administrator with the Best Course.pdf
Become a Successful Database Administrator with the Best Course.pdf
Kidsxap-brochure_optimized
Kidsxap-brochure_optimized
More from Zoho Corporation
The Future of integrated Identity and Access Management
The Future of integrated Identity and Access Management
Zoho Corporation
One portal for all your login needs - ADSelfService Plus Single sign-on.
One portal for all your login needs - ADSelfService Plus Single sign-on.
Zoho Corporation
Using indicators to deal with security attacks
Using indicators to deal with security attacks
Zoho Corporation
Ensuring security and consistency of users' self-service actions in Active Di...
Ensuring security and consistency of users' self-service actions in Active Di...
Zoho Corporation
Empowering ServiceNow help desk for Active Directory management
Empowering ServiceNow help desk for Active Directory management
Zoho Corporation
WannaCry Ransomware
WannaCry Ransomware
Zoho Corporation
Decrypting the security mystery with SIEM (Part 1)
Decrypting the security mystery with SIEM (Part 1)
Zoho Corporation
Decrypting the security mystery with SIEM (Part 2)
Decrypting the security mystery with SIEM (Part 2)
Zoho Corporation
Overcoming the challenges of Office 365 user management in hybrid environments
Overcoming the challenges of Office 365 user management in hybrid environments
Zoho Corporation
Self-service password management and single sign-on for on-premises AD and cl...
Self-service password management and single sign-on for on-premises AD and cl...
Zoho Corporation
Active Directory security and compliance: Comprehensive reporting for key sec...
Active Directory security and compliance: Comprehensive reporting for key sec...
Zoho Corporation
7 tips to simplify Active Directory Management
7 tips to simplify Active Directory Management
Zoho Corporation
Effective User Life Cycle Management in Active Directory
Effective User Life Cycle Management in Active Directory
Zoho Corporation
Protecting Windows Passwords and Preventing Windows Computer / Password Attacks
Protecting Windows Passwords and Preventing Windows Computer / Password Attacks
Zoho Corporation
Change Monitoring of Active Directory
Change Monitoring of Active Directory
Zoho Corporation
Controlling Delegation of Windows Servers and Active Directory
Controlling Delegation of Windows Servers and Active Directory
Zoho Corporation
Microsoft, Active Directory, Security Management Tools and Where ManageEngine...
Microsoft, Active Directory, Security Management Tools and Where ManageEngine...
Zoho Corporation
ALIGN Technology timely alerts its employees of their password expiry using A...
ALIGN Technology timely alerts its employees of their password expiry using A...
Zoho Corporation
Unisource Worldwide Inc - An ADSelfservice Plus Case study
Unisource Worldwide Inc - An ADSelfservice Plus Case study
Zoho Corporation
Case study-self-password-management-camh
Case study-self-password-management-camh
Zoho Corporation
More from Zoho Corporation
(20)
The Future of integrated Identity and Access Management
The Future of integrated Identity and Access Management
One portal for all your login needs - ADSelfService Plus Single sign-on.
One portal for all your login needs - ADSelfService Plus Single sign-on.
Using indicators to deal with security attacks
Using indicators to deal with security attacks
Ensuring security and consistency of users' self-service actions in Active Di...
Ensuring security and consistency of users' self-service actions in Active Di...
Empowering ServiceNow help desk for Active Directory management
Empowering ServiceNow help desk for Active Directory management
WannaCry Ransomware
WannaCry Ransomware
Decrypting the security mystery with SIEM (Part 1)
Decrypting the security mystery with SIEM (Part 1)
Decrypting the security mystery with SIEM (Part 2)
Decrypting the security mystery with SIEM (Part 2)
Overcoming the challenges of Office 365 user management in hybrid environments
Overcoming the challenges of Office 365 user management in hybrid environments
Self-service password management and single sign-on for on-premises AD and cl...
Self-service password management and single sign-on for on-premises AD and cl...
Active Directory security and compliance: Comprehensive reporting for key sec...
Active Directory security and compliance: Comprehensive reporting for key sec...
7 tips to simplify Active Directory Management
7 tips to simplify Active Directory Management
Effective User Life Cycle Management in Active Directory
Effective User Life Cycle Management in Active Directory
Protecting Windows Passwords and Preventing Windows Computer / Password Attacks
Protecting Windows Passwords and Preventing Windows Computer / Password Attacks
Change Monitoring of Active Directory
Change Monitoring of Active Directory
Controlling Delegation of Windows Servers and Active Directory
Controlling Delegation of Windows Servers and Active Directory
Microsoft, Active Directory, Security Management Tools and Where ManageEngine...
Microsoft, Active Directory, Security Management Tools and Where ManageEngine...
ALIGN Technology timely alerts its employees of their password expiry using A...
ALIGN Technology timely alerts its employees of their password expiry using A...
Unisource Worldwide Inc - An ADSelfservice Plus Case study
Unisource Worldwide Inc - An ADSelfservice Plus Case study
Case study-self-password-management-camh
Case study-self-password-management-camh
Recently uploaded
SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024
Lorenzo Miniero
The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptx
LoriGlavin3
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio Web
UiPathCommunity
DevoxxFR 2024 Reproducible Builds with Apache Maven
DevoxxFR 2024 Reproducible Builds with Apache Maven
Hervé Boutemy
DMCC Future of Trade Web3 - Special Edition
DMCC Future of Trade Web3 - Special Edition
Dubai Multi Commodity Centre
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
LoriGlavin3
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQL
ScyllaDB
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project Setup
Florian Wilhelm
From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .
Alan Dix
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
LoriGlavin3
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
LoriGlavin3
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
LoriGlavin3
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
BookNet Canada
Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!
Commit University
Advanced Computer Architecture – An Introduction
Advanced Computer Architecture – An Introduction
Dilum Bandara
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan
Fwdays
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdf
LoriGlavin3
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
BookNet Canada
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdf
Addepto
Recently uploaded
(20)
SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024
The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptx
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio Web
DevoxxFR 2024 Reproducible Builds with Apache Maven
DevoxxFR 2024 Reproducible Builds with Apache Maven
DMCC Future of Trade Web3 - Special Edition
DMCC Future of Trade Web3 - Special Edition
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQL
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project Setup
From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!
Advanced Computer Architecture – An Introduction
Advanced Computer Architecture – An Introduction
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdf
Helpdesk delegation
1.
Decentralization and Delegation
Made Easy for GPISD through ADManager Plus We were “They are able to delegate services to the campus people directly supporting our customers. able to quickly resolve the majority of basic user accounts issues. ” -Jason Bowerman, Director of Technology Support, Grand Prairie ISD, Texas. Customer : Grand Prairie Independent School District Industry : Education (Governing Body) Location : Texas, USA The Crisis: With over 27000 students and 3500 staff, the GPISD was a massive organization that handled colossal amounts of sensitive data. The sheer magnitude of these numbers made AD administration an unsurmountable task to the admin. This demanded a controlled decentralization of powers over the Active Directory,without getting alienated from the delegated authority. The para-government organization was looking for an Active Directory manager that will assist in: Delegating authority to campus mentors to change passwords. Enable lab staff to create and manage accounts within the lab. Create user account in bulk by importing a .CSV file comprising names and relevant account information. 1 © 2010, ZOHO Corp. All rights reserved.
2.
The Solution: ADManager Plus
had all the credentials and the features that were needed to catch the eyes of the campus mentors in GPISD. With features to delegate helpdesk authority for resetting passwords and most importantly, bulk user management and affordable pricing have made ADManager Plus, a choice beyond question for GPISD. Working together: GPISD, with the plethora of data it handles, the number of schools and consequently, the number of staff and students, had to effect bulk modifications in the AD, such creating a sea of student accounts in Active Directory during every academic intake, just with an import of student data. In addition to that, the delegation of helpdesk authority empowered the campus mentors to reset passwords in a noninvasive way. The same feature also enabled the lab staff to create users for the specific labs they deal with. Above all this, the ease of installation and deployment, and the ease on the budget were also contributing to the appeal. In short, ADManager Plus helped GPISD frame a constitution for their Active Directory that clearly defined the powers and privileges given to each technician and administrator. About GPISD: GPISD is a Kindergarten-to-12th grade Independent School District for the Grand Prairie region in the state of Texas. The School District has around 27000 students and 3500 staff and is committed to maximizing student achievements in the region. GPISD governs 39 campuses, including 25 elementary schools, seven middle schools, two ninth-grade centers, three high schools and two alternative education schools. About ADManager Plus ADManager Plus is enterprise-wide Active Directory management software with out-of-the-box reporting usermanagement features. With an interface that allows ease of access, and simplicity of reports, ADManager Plus presents itself as an IT Manager's magic-wand when it comes to Active Directory management. Plus, the reports are oxymoronic - exhaustive in data intensity, yet simple to comprehend. Mission Accomplished: ADManager Plus and GPISD formed a perfect rack-and-pinion combination and it kept the wheels of progression heading in the right direction. With all the features looking like they were tailor-made to suit GPISD’s requirements, ADManager Plus will continue to be a prized asset for their information and infrastructure management. 2 © 2010, ZOHO Corp. All rights reserved.
Download now