Component Based Solutions Well Aligned with Needs of Service Logistics Providers
Service Logistics supply chains are very dynamic. Achieving customer satisfaction
depends not only delivering the right parts, but also the right
people, the right tools and the right information to the right place at the
right time. Two Service Logistics providers, TNT and IMI Bevcore, concluded
that in order to effectively enable their processes,
they had to implement logistics software
based on component-assembly architectures.
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Component Based Solutions Well Aligned with Needs of Service Logistics Providers
1. THOUGHT LEADERS FOR MANUFACTURING & SUPPLY CHAIN
ARC INSIGHTS
By Steve Banker
Service Logistics providers like TNT and
IMI Bevcore support many clients, each
with different processes and business
rules. In order to effectively manage
their operations, both companies
determined that logistics software
based on component-assembly
architectures are the best solution.
INSIGHT# 2003-38E
SEPTEMBER 10, 2003
Component Based Solutions Well Aligned with
Needs of Service Logistics Providers
Keywords
WMS, Third Party Logistics, Service Logistics
Summary
Service Logistics supply chains are very dynamic. Achieving customer sat-
isfaction depends not only delivering the right parts, but also the right
people, the right tools and the right information to the right place at the
right time. Two Service Logistics providers, TNT and IMI Bevcore, con-
cluded that in order to effectively enable their proc-
esses, they had to implement logistics software
based on component-assembly architectures.
Analysis
This Insight examines two Service Logistics supply
chains: TNT’s in Asia and IMI Bevcore’s in North
America. Both companies implemented software
solutions based on component-assembly architectures in order to power
unique business processes. Component assembly software, in contrast to
traditional solutions that utilize a table-driven configuration, allow service
providers to manage multiple warehouses and customers, each with differ-
ent processes and business rules, via a single instance of the solution.
Component architecture also allows companies to develop and provide
new services without paying for costly enhancements to the code and with-
out endangering the upgrade path.
TNT Logistics
After-market logistics is a niche market for TNT. It’s a market that requires
strategic and long-lasting relationships with clients due to the critical na-
ture of the services provided and the leverage provided by a preexisting
network of warehouses.
Companies like Cisco and Nokia contract with TNT to manage and execute
the spare parts service agreements they have with their clients. For exam-