The document summarizes the results of a global survey conducted in 17 countries on consumer fraud. Some key findings include:
- 1 in 4 cardholders experienced fraud in the past 5 years globally. Fraud rates varied significantly by country.
- Speed of response, reimbursement, and card replacement were the biggest factors in customers' satisfaction with how financial institutions handled fraud cases.
- After fraud incidents, many consumers exhibited "back of wallet" behavior like using cash instead of cards, or using replacement cards less than original cards.
- Risky consumer behaviors like writing down PINs or throwing out statements were still common in some regions.
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
Global Consumers React to Rising Payment Fraud
1. Global Consumers React to Rising
Fraud: Beware Back of Wallet
Confidential
ACI Worldwide & Aite Group
14 November 2012
2. Agenda
About the Speakers
Research Approach
2012 Research Results
• Global
• The Americas
• EMEA
• Asia Pacific
• Year-to-year Comparisons
• Key Trends
• Recommendations
Questions & Answers
14 November 2012 2Confidential
3. Today’s Speakers
14 November 2012 Confidential 3
Mike Braatz
SVP & Product Line Manager
Shirley Inscoe
Senior Analyst
4. Research Methodology
• Q3 2012 survey of 5,223 consumers (over 300 per country)
• The study was conducted in a total of 17 countries across the
following regions:
– The Americas (North and South America): Brazil, Canada, Mexico, and
the United States
– EMEA (Europe, the Middle East, and Africa): France, Germany, Italy,
the Netherlands, South Africa, Sweden, the United Arab Emirates, and the
United Kingdom
– Asia-Pacific: Australia, China, India, Indonesia, and Singapore
14 November 2012 Confidential 4
5. Research Key Takeaways
• Financial institutions risk losing customers who experience
fraud
• Consumers fear identity theft
• Some consumers continue to exhibit risky behaviors which
could lead to fraud
• Consumers have a strong desire to partner with financial
institutions for fraud prevention
14 November 2012 Confidential 5
51. More Information
For information on
ACI’s payment fraud solutions
or to download a copy of the Global
Consumers React to Rising Fraud
report, visit
http://www.aciworldwide.com/annual-
fraud-survey
Thank you!
14 November 2012 51Confidential
52. T: + 1 (781) 370-3637
E: michael.braatz@aciworldwide.com
www.aciworldwide.com
Our software underpins electronic
payments throughout retail and
wholesale banking, and commerce,
all the time, without fail.