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REACHING
MILLENNIALS@velviscali #MILLENNIALS #aaf
red bull• comedy central• nielsen
colt 45 • walgreens• spam• acura
state farm• honda• mtv networks
a&e• shaun white• facebook
lone star• spike tv• pabst• chevy
gartner• espn• pew• ford
cornerstone• boston consulting
yankelovich• smg• yahoo!
GEN WHY?
ages 16 – 34
CONSUMERS
WHO ARE
THEY?
80 MILLION
STRONG
25% of the population
25% of online purchases
21% discretion spending
20% more traveling
53% of 18-49 year-old
buying demo
will soon be buying 40%
of cars sold in u.s.
economy
environment
education
BIGGEST GLOBAL
CONCERNS
housing – taxes& rent: $33.4b
healthcare – insurance: $9.2b
education – loans: $6.3b
THE THREE BIGGIES
ARE BIGGER
1 MILLION
FEWER
HOUSEHOLDS
BIGGEST PERSONAL
CONCERNS
family
inclusion
individuality
“HOW CAN WE
BE DIFFERENT?
moving from a culture of “me”
collective group power defines behavior
grew up being marketed to
don’t trust advisors
success ≠ not luxury items
relationships & life values
wevolution
peer approval
balanced life
what’s right stressdoing the right thing
human warmingreconnection with people
groups, clubs,restaurantsreasons to get together
EMERGING TRENDS
WHERE ARE
THEY
SHOPPING?
TOP STORES
1. urban outfitters
2. american apparel
3. walmart
4. kohl’s
5. forever 21
6. express
7. american eagle
HOW DO
THEY SHOP?
SHOPPING TRENDS
they vote with their dollars
they like social shopping
they are frugal
when they buy something, they’re actually endorsing it
it’s an adventure with friends& family, more than half share info
they want low prices
WHAT DO
THEY WANT?
WOULD YOU
RATHER BUY...
cool experiences: 80%
cool products: 20%
TOP BRAND
ATTRIBUTES
quality
affordability
design
originality
CELEBRITY
ENDORSEnot so much
BRANDED
STUFFnot so much
AUTHENTIC
RELATIONSHIPS
WITH SELLERS
HOW DO WE
REACH THEM?
you could talk
to them...
“our team decided that we wanted to
really understand millennials and build
food and beverages for the next
generations. so, they went out and they
lived and they shopped with millennials
and they ate with them and they cooked
with them. they went to pop-up bars;
i couldn’t get them to come back to
work. it was really something.
but listening to the consumer
and getting inspired by what
the consumer needs before
they know they want it is a
big spur for innovation.”
denise morrison – ceo
humor
stunts
local
secrets
music
MARKETING
THEMES
INDIE MUSIC
20% higher online music usage
+
strongly value discovery
+
crave authenticity
INDIE MUSIC+BRANDS
lowe’s
chevy
mountain dew
cheer
acura
converse
text 32%
in-person 28%
facebook 22%
cell call 11%
email 6%
myspace 1%
PREFERRED PERSONAL
COMMUNICATIONS
friends
internet
magazines
tv
in-store/ on-site
PREFERRED BRAND
COMMUNICATIONS
4/5 daily
activities involve
technology
4/5 hours
every day
spent online
TECH-EYED WORLDVIEW
instant& nonverbal4x more like to respond to text than voicemail, voice usage down
digidentityonline ids establish identity & demonstrate social currency
share the world through socialalways connected so moments can be posted& shared immediately
television mobile phone
69%
computer
18%4%
most
important
device?
62% OWN A
SMARTPHONE
WHAT THEY’RE DOING
on average 4 hours a day
1. play games
2. browse the web
3. text& chat
4. download apps
74% more than an hour a day
women: 132 / day – men: 94/ day
most have 25 apps
data usage has tripled
FOMO
SOCIAL
• highest penetration of any group
• 12-17 year-olds highest subgroup
• teen girls use twitter 2x more
• aas 3x as likely to use twitter
• 60% have 1 account: facebook
WHAT THEY’RE DOING
1. i.m.s & chats
2. comments on friends’ posts
3. posting status updates
4. posting photos& videos
5. sending private messages
6. tagging people in posts
7. playing games
YOUTUBE
OUTRANKS
FACEBOOK
TEENS ARE FLOCKING
TO TWITTER
use doubled in past year
slightly older
lower household incomes
less than $50k per year
“...i love TWITTER, it’s the
only thing i have to
myself cause my parents
don’t have one...”
“...FACEBOOK is like
shouting in a crowd.
TWITTER is like
speaking in a room...”
2o million
photos per day
4o million
photos per day
THEIR MEDIA
HABITS?
TRIBAL VIEWING
email
phone
text
social nets
i.m.& chat
blogs
DURING THE BIG GAME
text 62%
facebook 57%
twitter 22%
i.m. 8%
google+ 6%
t.v. viewing on
game consoles
tripled–3% to 9%
ENTERTAINMENT
SOURCES
online viewingvs. tv
internet radiovs. terrestrial radio...?
magazinesvs. newspapers
booksvs. e-readers
web videosvs. music videos
THEIR FAVORITE
BRANDS?
AMONG
TRENDSETTERS
geico
snickers
free credit report
skittles
axe
nike
AMONG
MAINSTREAMERS
geico
apple
axe
m&ms
ipod
old spice
GEICO #1
60% drop in past year
24 hours vs. 33
7% readership
light overtaking regular
52% have only wireless
18% decrease in past five years
70% own a laptop
11% fewer drivers under 30
WHAT THEY’RE
NOT BUYING
email
tv
newspapers
beer
landline phones
cigarettes
desktop computers
cars
WHOA, WHERE THE
CAR BRANDS?
none made any of the top 10 lists
CAR or
ONLINE?46% CAR
WHAT THEY WANT
1. efficiency not speed
2. customization not horsepower
3. connectivity not upholstery
• gm hired a 31-year-old from p&g
• ford partnered with zipcar, silicon valley site
• kia warped tour, myspace, spotify
• chevy working with mtv scratch
• toyota music & documentaries
• audi sponsoring marvel films
WHAT CAR
BRANDS ARE DOING
facebook
super bowl
facebook
super bowl
facebook
super bowl
THE GOOD
NEWS...
THEY LIKE
ADVERTISING
only 3% consider it boring
94% use it to guide them
• it should be a good way to learn
• will listen if new& different
• could be more content we crave
• if we see could info–we share it
THE AD AGREEMENT
• average of 408 contacts
• 80% can be instantly messaged
• offline can go viral online
• 74% call themselves influencers
THE “SPHERE OF SWAY”
they are the buzzmasters
IT KEEPS THEIR
CONTENT FREE
• trident more emotional, intangible benefits
• burt’s bees first spinoff with güd
• denny’s always open
• frito-lay touting natural ingredients
• harley davidson realism
WHAT SOME BRANDS
ARE DOING
WHAT SOME MEDIA
IS DOING
“We’ve embarked on a pretty
massive transformation of
the brand, overhauling
everything we were doing
in programming and
marketing as we said
goodbye to generation x
and embraced the
millennials.”
“We’ve embarked on a pretty
massive transformation of
the brand, overhauling
everything we were doing
in programming and
marketing as we said
goodbye to generation x
and embraced the
millennials.”
THE BAD
NEWS...
THEYDON’TLIKE
MARKETING
75% RE: BRANDS &
FACEBOOK
12% are okay befriending them
28% say should just listen& react
50% say shouldn’t be using social
out of the 75% who like a page,
69% rarely or never return
PRESSURE OF “THE LIKE”
only 15% visit a page they like weekly
› make them do something
› give something back to them
KEEPING THEM
ENGAGED
FINAL
THOUGHTS
WHO DO YOU
LOOK UP TO?
4:
mom & dad
8
WHATWOULD
YOUGIVEUP?
68% SOCIAL
SOCIAL or
FRIENDS &
FAMILY?
TV or
SOCIAL? 73% TV
INTERNET or
SEX? 33% SEX
- early adopters of technology
- avid social media users
- desire for adventure
- health fanatics
- actively support causes
- humor - stunts - local - secrets
REMEMBER
REACHING
MILLENNIALS a.k.a.
gen y
djacobs@tombras.com

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