Software Assisted Call Analysis by Hans L. Trinkaus and Andrea E. Gaisser

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American Academy on Communication in Healthcare (AACH)

Tecnologia Educação

SACA ,[object Object],[object Object],[object Object]

Status quo / Task ,[object Object],How to analyze, evaluate and improve them interactively ?! Cancer Information Service (KID) Heidelberg (Castle) Kaiserslautern (Institute)

Scope ,[object Object],[object Object],[object Object],[object Object],[object Object]

Structured Dialogue Mappings ,[object Object],The Magic Flute Title Page of W. A. Mozart‘s Music Score ,[object Object]

Structured Dialogue Mappings ,[object Object],[object Object],[object Object],[object Object]

The SACA Score ,[object Object],Prototype of a C-C Duet Score ,[object Object],[object Object]

Guiding Communication Processes ,[object Object],A Complete “Opera” (top) Dialogue-Quality/Rating (bottom) ,[object Object],[object Object]

Extracting Contents Extraction Component (Trained Speech Recognition) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Fancy Outlook: Navigating and Analyzing Call Clusters ,[object Object],Exploration Component – handling graphically with all kinds of values, complex logical operations, user-defined similarities or metrics, … ,[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],Thank you for listening.

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