This document provides tips and advice for hiring at startups. It recommends focusing recruiting efforts on finding candidates that are passionate about the customer and have a strong work ethic. Behavioral interviewing is suggested to evaluate how candidates have handled challenges in the past. References should be thoroughly checked and references from outside the company contacted. The document also provides advice on where to find strong candidates, including through referrals, past employers, and networking. It emphasizes the importance of having a clear company culture and hiring people who will be a good fit.
10. BEHAVIORAL QUESTIONS
• Give me an example of a time you:
• … blew a customer away? (Customer Obsession)
• … delivered a key project under deadline? (Deliver Results)
• … improved a process of co-worker(Invent and Simplify)
• Dig:
• What did YOU do?
• How did you know it worked/didn’t?
• What could you have done better? Or, did you, in future?
• Give me another
11. FAVORITE OTHER AREAS
• Beginning
• What did you do to prepare for this interview?
• What are three ways we should improve our
product, to blow away our customer?
• End
• 3 Adjectives people use to describe you
• Give examples of what you’ve done
• Give them time for questions
• Suster: ”No. Curiosity. No. Job.”
12. WHERE DO YOU FIND STARS?
•Friends/FOFss
• Referrals
•Past employers/ees
•Networking/parties
•Craigslist +
•Word of Mouth
• ABR (always be recruiting)
13. OTHER TIPS/TRICKS
• Interview cheat sheet (txt file)
• Don’t walk thru resume (lazy)
• Take lots of notes & type up interview
• Interview many candidates at once
• 4-6 interviewers (key employees, board)
• Assign areas of focus to interviewers
• Everyone log ‘votes’ before you meet
• Schedule in-person debrief with everyone
14. CHECK REFERENCES?
• Yes, eyes wide open
• Look for great
• Probe on anything where not raving
• Find a way to talk to non-references
• Read Mark Suster post:
• http://bitly.com/improve-startup-hiring
15. ALL ELSE
• When to Sell the Candidate?
• Recruiters vs. in-House?
• Referral Program?
• Comp Levels
17. WANT OTHER ADVICE?
• @DaveSchappell
• http://blog.nosnivelling.com
• Mentor sessions tomorrow
• AWS Activate benefits for 500Startups
• This presentation borrowed from:
• http://twitter.com/#!/neilr
• http://twitter.com/#!/msuster
Editor's Notes
Congrats on Batch 9
I’m an investor, so couldn’t be happier to be here
- Main Topic Recruiting
- Mini Topics:
Customer conversations
Be great at one thing
Hire slow(er) than you expect once you raise $
Just like of many of you (older)
Lots of early success, Early amazon, startup to exit, now work with AWS (and places like 500)
Opinions are my own (not AWS)
Ideas from mix of Amazon, TeachStreet, and others
There’s an exception for every rule (for every speaker)
No need to take notes (slides posted at ___________)
How many of you have done recruiting before?
Hired 1? More than 3? More than 10?
How many of you have made mistakes?
How soon did you know?
Great Hire (date/relationship/…)
Bad Hire (date/relationship/…)
Commonality? Lack of a plan? Does it help?
Owner Mentality
Wear lots of hats (dirty hats)
Hard/Smart work (not 100 hours/week)
Passion
Involvement / Anti-Silo
Strategic Plan = Do Stuff
Doers vs. Planners
Fast/Frequent Pivoting
Job Postings should convey culture
Know what you want & have guts
For TeachStreet Web DNA, Learners
For Everyone Passion/Results-Delivery
Set Clear Expectations
Don’t hire non-Stars (expect Greatness)
Bad Hire/Disconnect, Address Quickly
Q&A - What are some of your ‘must haves’?
Skills are important, but Core values are critical
TeachStreet wanted WebDNA, Passion, Scrappy
Amazon Customer-focused, Innovative, Invent & Simplify
People Do What They’ve Done Before
The best predictor of future behavior is to look at past behavior
Founders must always be recruiting
Interview cheat sheet on desktop
Helps organize questions & stay focused
Don’t walk thru resume (lazy)
If so, limit it to 2 minutes & tell them to convince you that your startup makes sense in their changes
Take lots of notes & type up interview (and vote) afterward
Often I decide my vote while typing them up
Or, if a phone screen, I identify areas of concern to focus on
Interview many candidates at once
Helps you discern true passion
Calibrates interviewees with fresh memories
Involve 4-6 interviewers
Two sets of eyes better than one
Focus on different skill sets/areas of focus
Who?
Key employees: CEO, CTO, Engineer
Board member/advisor (or tech person you respect)
Make sure everyone is willing/able to follow same process
Ground rules (exude confidence in company)
Assign areas of focus to interviewers
Everyone must have their ‘votes’ before you meet. Figure out best way to log this. Don’t allow people to be sloppy.
Schedule debrief within 24 hours of last interview. In-person.
Sell in interview (at end), if sure
Dinners
Butts in Seat is what’s important!
Send Gifts (“books, etc”)
Calls – talk about first projects & urgency
Onboarding (First day, week, 30 days, etc) – lunch/coffee with everyone
Recruiters vs. in-house
First 10-15
This is the first of many hard things.
Your job is ‘chief salesperson’ (recruiting, fundraising, press)
You’re always recruiting, every day. Even when fully staffed.
Graphic to remind me to do a little of everything, every day
Beyond that/scale
Get help, with eye to bring in-house
Referral Program
Yes, when it makes sense (best hires are referrals)
Why?
Puts referrer’s reputation on the line
Comp (how to close them without the $$$)
Make multiple/varied Cash/Equity offers
Base Cash & Equity
½ Cash (for 3 mos.) & 2x Equity
½ Cash (for 6/mos.) or $0 cash (for __ mos.) & 3x Equity
Try Before You Buy / Contractors
Customer conversations
Be sure you’re building something that people want/need and will $
Only way to do that is to interact directly with customers, frequently
Spent weeks/months doing this; better than building wrong thing
Be Great at One Thing
TeachStreet – 400 categories, but not great at any of them
Could have instead chosen to do Music Lessons great
Or even be best at Piano Lesssons
Eventbrite – did ‘one thing’ very well, and crushed a customer pain point
Hiring too fast once funds raised