SlideShare uma empresa Scribd logo
1 de 38
Baixar para ler offline
From Content to Customers
Max Silver
Social Media Training Manager
     617-329-9835
     msilver@451marketing.com
     www.linkedin.com/in/maxesilver
    @maxesilver

  www.451Marketing.com
“Content marketing is
the only marketing left”

             -Seth Godin
What is Content Marketing?




Creating and delivering valuable content
        to your target audience
Why Content Marketing?

          • Generates 3x more leads than
            traditional marketing

          • Build trust, create value among
            suspects – people who want to
            know what you know, not what
            you sell (not yet)

          • Decrease costs, increase
            customers, scalable/repeatable
Why Content Marketing?

          • Position as an expert

          • Attract new customers

          • Maintain a dialogue with existing
            and past clients

          • Increase social signals
What is Content?



  Whitepapers, eBooks,      Blog and Social Posts
                                                        Images and Infographics
  Case Studies




Audio or Video             Events and Content from
Content                                                     Email Newsletters
                         Events (Webinars, Workshops)
Cornerstone of Marketing


                             Brand Voice &
   SEO      Social Media
                              Personality




         Content Marketing
Content Directly Affects Search
Content Marketing Does NOT




 Doesn’t directly convert or sell
Content Marketing Does




Does help push leads down the funnel
Content Marketing Strategy


         1  PLAN


   4
  MEASURE
                   2
                   CREATE



         3
         PUBLISH
Who is Your Audience?




Who are your ideal customers?
Who is Your Audience?




Moms         Millennials          CIOs

 Think about your current customers…
Who is Your Audience?

                     Content you create should
                     address your customers’ pain
                     points:
                        • a need
                        • a problem
                        • a desire
                        • a challenge




What are their biggest pain points/needs?
Identifying Pain Points

   • Check out common search
     inquiries around your product
     or industry using Google
     Search Trends and Google
     Keyword Tool

   • Address FAQs – ask your sales
     people what customers are
     asking them




Do your research – what do your customers need?
Where is Your Audience?
Do your research, know your platforms!

For instance:
• City dwellers are significantly more likely than rural residents to be on Twitter
• Women are five times as likely as men to use Pinterest
• Baby boomers are the fastest growing segment of Facebook




               Where do they find information online?
                                                                     Source: Pew Research Center
Audit Current Content
Catalog any existing content and categorize by:
           Type                 Topic
           Date                Persona


  Repurpose content that is outdated but still
                  valuable


        Identify holes or missing content
Incorporate Social &
         Search Goals




What things do you need to rank for in social and search?
Define Major Topics


• What do you know?
• Fill in content gaps from your
  audit…
• Think about achieving search
  and social goals




           What do you want to be known for?
Define Team/Roles

                          • Designate an overall content
                            coordinator

                          • Have coordinator from each
                            functional area

                          • Designate members of senior
                            management team to
                            oversee/contribute – adds to validity




Set clear roles, expectations, and standards
Create a Content Calendar


• Color code by content type
• Clearly define ownership
• Create a checklist for social media
  promotion
• Share as far in advance as possible to
  allow time for creation




   Use a shared calendar such as Google Calendar
           to share content plan internally
As You Are Creating, Ask…

                Is this content...
                      Unique?
                       Fun?

                      Credible?
                       Inspirational?
                      Beneficial to Share?


…Does this Inspire Sharing?
Portable Content
Answers Popular
  Questions –
   “How To”
Portable Content


Real-Time
Marketing
Portable Content


Real-Time
Marketing
Portable Content

  Top 10s,
  Best ofs,
    and
Countdowns
Tools for Content Creation

• Set up Google alerts

• Set up streams in
  Hootsuite (social
  listings)
Publish
Make Sharing Simple!


Links to social properties on website




                                    Share buttons with content
Measure and Adjust




What’s getting shared the most, by who, and when?
Build Trust



                          • Be consistent
                          • Be generous
                          • Become the authority




Follow through with your strategy – make sure your
      audience can count on regular content
Takeaways:
Content marketing is a great way to build trust, enhance social media and search
marketing, and increase lead flow.

    1. Plan
        Define audience and needs
        Audit current content
        Incorporate social and search goals
        Define major topics
        Define team/roles
        Create a calendar

    2. Create
        Create relevant, portable content

    3. Publish
        Publish content across platforms – make it shareable!

    4. Measure
        Measure effectiveness and adjust
Questions?
Integrated Communications Campaigns


The experienced team at 451 Marketing
specializes in integrating public relations, social
media, and search marketing tactics into
dynamic communications campaigns supported
by a full-service creative team.

We work with brands to build awareness, engage
customers, and drive business using custom,
integrated communications campaigns.
The 451 Marketing Philosophy




Understanding that there is a typical psychological process to how people make
buying (or conversion) decisions, 451 Marketing takes a holistic approach to
marketing.

Our team of public relations professionals, social media specialists and search
marketing experts work together to reach your target audience at every stage of
the evaluation and purchase process.
From Content to Customers
43
MEASURE                  1
                         PLAN




                2
      PUBLISH
                CREATE

Mais conteúdo relacionado

Mais procurados

2014 digital marketing + social media fundamentals for nonprofits
2014 digital marketing + social media fundamentals for nonprofits2014 digital marketing + social media fundamentals for nonprofits
2014 digital marketing + social media fundamentals for nonprofitsCharleston PR & Design, LLC
 
Live Webinar: Your Tactical Plan for Content Marketing on LinkedIn
Live Webinar: Your Tactical Plan for Content Marketing on LinkedInLive Webinar: Your Tactical Plan for Content Marketing on LinkedIn
Live Webinar: Your Tactical Plan for Content Marketing on LinkedInLinkedIn
 
Content Strategy: The Importance of Content Strategy in Marketing
Content Strategy: The Importance of Content Strategy in MarketingContent Strategy: The Importance of Content Strategy in Marketing
Content Strategy: The Importance of Content Strategy in MarketingZest Digital
 
SEO & Content: How to Build More Than Just Links
SEO & Content: How to Build More Than Just LinksSEO & Content: How to Build More Than Just Links
SEO & Content: How to Build More Than Just LinksSearch Engine Journal
 
The Future of Content Marketing
The Future of Content MarketingThe Future of Content Marketing
The Future of Content MarketingMichael Brenner
 
5 Steps of Social Media Lead Generation
5 Steps of Social Media Lead Generation5 Steps of Social Media Lead Generation
5 Steps of Social Media Lead GenerationHubSpot
 
Sample of a Digital Content Strategy Proposal
Sample of a Digital Content Strategy ProposalSample of a Digital Content Strategy Proposal
Sample of a Digital Content Strategy ProposalDanieliaDonohue
 
Organisation: The Key To Content Marketing Success
Organisation: The Key To Content Marketing SuccessOrganisation: The Key To Content Marketing Success
Organisation: The Key To Content Marketing SuccessKoozai
 
Multi Format Content Strategy: Making Your Assets Go As Far As Possible
Multi Format Content Strategy: Making Your Assets Go As Far As PossibleMulti Format Content Strategy: Making Your Assets Go As Far As Possible
Multi Format Content Strategy: Making Your Assets Go As Far As PossibleJames Carson
 
Content Marketing Overview
Content Marketing OverviewContent Marketing Overview
Content Marketing OverviewDan Sturdivant
 
Education Content Marketing - Brittany Curtis
Education Content Marketing - Brittany CurtisEducation Content Marketing - Brittany Curtis
Education Content Marketing - Brittany CurtisLinkedIn
 
Using Search and Social to Dominate Digital Shelfspace
Using Search and Social to Dominate Digital Shelfspace Using Search and Social to Dominate Digital Shelfspace
Using Search and Social to Dominate Digital Shelfspace 451 Marketing
 
HubSpot CEO Talks about Planning for 2011
HubSpot CEO Talks about Planning for 2011HubSpot CEO Talks about Planning for 2011
HubSpot CEO Talks about Planning for 2011HubSpot
 
451 Marketing DIY PR
451 Marketing DIY PR451 Marketing DIY PR
451 Marketing DIY PR451 Marketing
 
Future of SEO in a Social Content World - Madrid OMWeek
Future of SEO in a Social Content World - Madrid OMWeekFuture of SEO in a Social Content World - Madrid OMWeek
Future of SEO in a Social Content World - Madrid OMWeekTopRank Marketing Agency
 
Analytics for the Marketer
Analytics for the MarketerAnalytics for the Marketer
Analytics for the Marketer451 Marketing
 
How content marketing is driving measurable business success
How content marketing is driving measurable business successHow content marketing is driving measurable business success
How content marketing is driving measurable business successGiuseppe Caltabiano
 

Mais procurados (20)

Strategic blogging for business 2013
Strategic blogging for business 2013Strategic blogging for business 2013
Strategic blogging for business 2013
 
2014 digital marketing + social media fundamentals for nonprofits
2014 digital marketing + social media fundamentals for nonprofits2014 digital marketing + social media fundamentals for nonprofits
2014 digital marketing + social media fundamentals for nonprofits
 
Live Webinar: Your Tactical Plan for Content Marketing on LinkedIn
Live Webinar: Your Tactical Plan for Content Marketing on LinkedInLive Webinar: Your Tactical Plan for Content Marketing on LinkedIn
Live Webinar: Your Tactical Plan for Content Marketing on LinkedIn
 
Content Strategy: The Importance of Content Strategy in Marketing
Content Strategy: The Importance of Content Strategy in MarketingContent Strategy: The Importance of Content Strategy in Marketing
Content Strategy: The Importance of Content Strategy in Marketing
 
SEO & Content: How to Build More Than Just Links
SEO & Content: How to Build More Than Just LinksSEO & Content: How to Build More Than Just Links
SEO & Content: How to Build More Than Just Links
 
The Future of Content Marketing
The Future of Content MarketingThe Future of Content Marketing
The Future of Content Marketing
 
Content marketing.ppt
Content marketing.pptContent marketing.ppt
Content marketing.ppt
 
5 Steps of Social Media Lead Generation
5 Steps of Social Media Lead Generation5 Steps of Social Media Lead Generation
5 Steps of Social Media Lead Generation
 
Sample of a Digital Content Strategy Proposal
Sample of a Digital Content Strategy ProposalSample of a Digital Content Strategy Proposal
Sample of a Digital Content Strategy Proposal
 
Organisation: The Key To Content Marketing Success
Organisation: The Key To Content Marketing SuccessOrganisation: The Key To Content Marketing Success
Organisation: The Key To Content Marketing Success
 
Multi Format Content Strategy: Making Your Assets Go As Far As Possible
Multi Format Content Strategy: Making Your Assets Go As Far As PossibleMulti Format Content Strategy: Making Your Assets Go As Far As Possible
Multi Format Content Strategy: Making Your Assets Go As Far As Possible
 
Content Marketing Overview
Content Marketing OverviewContent Marketing Overview
Content Marketing Overview
 
Education Content Marketing - Brittany Curtis
Education Content Marketing - Brittany CurtisEducation Content Marketing - Brittany Curtis
Education Content Marketing - Brittany Curtis
 
Using Search and Social to Dominate Digital Shelfspace
Using Search and Social to Dominate Digital Shelfspace Using Search and Social to Dominate Digital Shelfspace
Using Search and Social to Dominate Digital Shelfspace
 
Content Hub Strategy - Overview
Content Hub Strategy - OverviewContent Hub Strategy - Overview
Content Hub Strategy - Overview
 
HubSpot CEO Talks about Planning for 2011
HubSpot CEO Talks about Planning for 2011HubSpot CEO Talks about Planning for 2011
HubSpot CEO Talks about Planning for 2011
 
451 Marketing DIY PR
451 Marketing DIY PR451 Marketing DIY PR
451 Marketing DIY PR
 
Future of SEO in a Social Content World - Madrid OMWeek
Future of SEO in a Social Content World - Madrid OMWeekFuture of SEO in a Social Content World - Madrid OMWeek
Future of SEO in a Social Content World - Madrid OMWeek
 
Analytics for the Marketer
Analytics for the MarketerAnalytics for the Marketer
Analytics for the Marketer
 
How content marketing is driving measurable business success
How content marketing is driving measurable business successHow content marketing is driving measurable business success
How content marketing is driving measurable business success
 

Destaque

2015 Interactive Content Marketing Trends
2015 Interactive Content Marketing Trends2015 Interactive Content Marketing Trends
2015 Interactive Content Marketing Trendsion interactive
 
Followers Attached | 2014 SXSW Presentation on Social Media Brand Dependence
Followers Attached | 2014 SXSW Presentation on Social Media Brand DependenceFollowers Attached | 2014 SXSW Presentation on Social Media Brand Dependence
Followers Attached | 2014 SXSW Presentation on Social Media Brand DependenceLaurence Vincent
 
The Anatomy of a Viral Hit: How to Reach Millions, Cultivate Relationships an...
The Anatomy of a Viral Hit: How to Reach Millions, Cultivate Relationships an...The Anatomy of a Viral Hit: How to Reach Millions, Cultivate Relationships an...
The Anatomy of a Viral Hit: How to Reach Millions, Cultivate Relationships an...Fractl - Content Marketing Agency
 
Larry Kim - The Top 10 Social Media Advertising Hacks of All Time
Larry Kim - The Top 10 Social Media Advertising Hacks of All TimeLarry Kim - The Top 10 Social Media Advertising Hacks of All Time
Larry Kim - The Top 10 Social Media Advertising Hacks of All TimeINBOUND
 
100 Stats, Charts & Graphs to gain 'Buy-In' for Inbound/Content Marketing by ...
100 Stats, Charts & Graphs to gain 'Buy-In' for Inbound/Content Marketing by ...100 Stats, Charts & Graphs to gain 'Buy-In' for Inbound/Content Marketing by ...
100 Stats, Charts & Graphs to gain 'Buy-In' for Inbound/Content Marketing by ...Gus Wilson
 
2011 Customer Experience Impact Report
2011 Customer Experience Impact Report2011 Customer Experience Impact Report
2011 Customer Experience Impact ReportRightNow Technologies
 
Ideate! Create and Develop World-Changing Ideas
Ideate! Create and Develop World-Changing IdeasIdeate! Create and Develop World-Changing Ideas
Ideate! Create and Develop World-Changing IdeasChiara Ojeda
 
2015 B2B Content Marketing Benchmarks, Budgets and Trends - North America by ...
2015 B2B Content Marketing Benchmarks, Budgets and Trends - North America by ...2015 B2B Content Marketing Benchmarks, Budgets and Trends - North America by ...
2015 B2B Content Marketing Benchmarks, Budgets and Trends - North America by ...Content Marketing Institute
 
50 Stats You Need to Know About Content Marketing
50 Stats You Need to Know About Content Marketing 50 Stats You Need to Know About Content Marketing
50 Stats You Need to Know About Content Marketing NewsCred
 
SEO in 2015: How Search Has Changed & How Marketers' Tactics Must Shift
SEO in 2015: How Search Has Changed & How Marketers' Tactics Must ShiftSEO in 2015: How Search Has Changed & How Marketers' Tactics Must Shift
SEO in 2015: How Search Has Changed & How Marketers' Tactics Must ShiftRand Fishkin
 
Management of hormonal resistant breast cancer
Management of hormonal resistant breast cancer Management of hormonal resistant breast cancer
Management of hormonal resistant breast cancer Ahmed Allam
 
Web Design for SEO
Web Design for SEOWeb Design for SEO
Web Design for SEOMichael King
 
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]Internet Marketing Software - WordStream
 
Machine Learning Classifiers
Machine Learning ClassifiersMachine Learning Classifiers
Machine Learning ClassifiersMostafa
 
21 Mobile Commerce Statistics Every Consumer Brand Should Know
21 Mobile Commerce Statistics Every Consumer Brand Should Know21 Mobile Commerce Statistics Every Consumer Brand Should Know
21 Mobile Commerce Statistics Every Consumer Brand Should KnowMobStac
 
Better Insights for Faster Growth by Sean Ellis
Better Insights for Faster Growth by Sean EllisBetter Insights for Faster Growth by Sean Ellis
Better Insights for Faster Growth by Sean EllisGROWtalks
 

Destaque (20)

Larry Kim's Presentation for SearchFest 2015, Portland, Oregon
Larry Kim's Presentation for SearchFest 2015, Portland, OregonLarry Kim's Presentation for SearchFest 2015, Portland, Oregon
Larry Kim's Presentation for SearchFest 2015, Portland, Oregon
 
2015 Interactive Content Marketing Trends
2015 Interactive Content Marketing Trends2015 Interactive Content Marketing Trends
2015 Interactive Content Marketing Trends
 
Followers Attached | 2014 SXSW Presentation on Social Media Brand Dependence
Followers Attached | 2014 SXSW Presentation on Social Media Brand DependenceFollowers Attached | 2014 SXSW Presentation on Social Media Brand Dependence
Followers Attached | 2014 SXSW Presentation on Social Media Brand Dependence
 
The Anatomy of a Viral Hit: How to Reach Millions, Cultivate Relationships an...
The Anatomy of a Viral Hit: How to Reach Millions, Cultivate Relationships an...The Anatomy of a Viral Hit: How to Reach Millions, Cultivate Relationships an...
The Anatomy of a Viral Hit: How to Reach Millions, Cultivate Relationships an...
 
Larry Kim - The Top 10 Social Media Advertising Hacks of All Time
Larry Kim - The Top 10 Social Media Advertising Hacks of All TimeLarry Kim - The Top 10 Social Media Advertising Hacks of All Time
Larry Kim - The Top 10 Social Media Advertising Hacks of All Time
 
100 Stats, Charts & Graphs to gain 'Buy-In' for Inbound/Content Marketing by ...
100 Stats, Charts & Graphs to gain 'Buy-In' for Inbound/Content Marketing by ...100 Stats, Charts & Graphs to gain 'Buy-In' for Inbound/Content Marketing by ...
100 Stats, Charts & Graphs to gain 'Buy-In' for Inbound/Content Marketing by ...
 
2011 Customer Experience Impact Report
2011 Customer Experience Impact Report2011 Customer Experience Impact Report
2011 Customer Experience Impact Report
 
Ideate! Create and Develop World-Changing Ideas
Ideate! Create and Develop World-Changing IdeasIdeate! Create and Develop World-Changing Ideas
Ideate! Create and Develop World-Changing Ideas
 
2015 B2B Content Marketing Benchmarks, Budgets and Trends - North America by ...
2015 B2B Content Marketing Benchmarks, Budgets and Trends - North America by ...2015 B2B Content Marketing Benchmarks, Budgets and Trends - North America by ...
2015 B2B Content Marketing Benchmarks, Budgets and Trends - North America by ...
 
50 Stats You Need to Know About Content Marketing
50 Stats You Need to Know About Content Marketing 50 Stats You Need to Know About Content Marketing
50 Stats You Need to Know About Content Marketing
 
SEO in 2015: How Search Has Changed & How Marketers' Tactics Must Shift
SEO in 2015: How Search Has Changed & How Marketers' Tactics Must ShiftSEO in 2015: How Search Has Changed & How Marketers' Tactics Must Shift
SEO in 2015: How Search Has Changed & How Marketers' Tactics Must Shift
 
Digital in 2016
Digital in 2016Digital in 2016
Digital in 2016
 
Management of hormonal resistant breast cancer
Management of hormonal resistant breast cancer Management of hormonal resistant breast cancer
Management of hormonal resistant breast cancer
 
Web Design for SEO
Web Design for SEOWeb Design for SEO
Web Design for SEO
 
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
 
CANI - Constant And Never-ending Improvement
CANI - Constant And Never-ending ImprovementCANI - Constant And Never-ending Improvement
CANI - Constant And Never-ending Improvement
 
ONCOTRANS 2017 - Eric Raymond - TGF-beta inhibition
ONCOTRANS 2017 - Eric Raymond - TGF-beta inhibitionONCOTRANS 2017 - Eric Raymond - TGF-beta inhibition
ONCOTRANS 2017 - Eric Raymond - TGF-beta inhibition
 
Machine Learning Classifiers
Machine Learning ClassifiersMachine Learning Classifiers
Machine Learning Classifiers
 
21 Mobile Commerce Statistics Every Consumer Brand Should Know
21 Mobile Commerce Statistics Every Consumer Brand Should Know21 Mobile Commerce Statistics Every Consumer Brand Should Know
21 Mobile Commerce Statistics Every Consumer Brand Should Know
 
Better Insights for Faster Growth by Sean Ellis
Better Insights for Faster Growth by Sean EllisBetter Insights for Faster Growth by Sean Ellis
Better Insights for Faster Growth by Sean Ellis
 

Semelhante a Content Marketing: How to Successfully Convert Content into Customers

Captivating Content Marketing
Captivating Content MarketingCaptivating Content Marketing
Captivating Content Marketing451 Marketing
 
"C" Doesn't Stand for Chocolate (Ahava Leibtag, AhaMedia.com)
"C" Doesn't Stand for Chocolate (Ahava Leibtag, AhaMedia.com)"C" Doesn't Stand for Chocolate (Ahava Leibtag, AhaMedia.com)
"C" Doesn't Stand for Chocolate (Ahava Leibtag, AhaMedia.com)One World Studios Ltd.
 
How To Plan And Build A Successful Content Marketing Strategy
How To Plan And Build A Successful Content Marketing StrategyHow To Plan And Build A Successful Content Marketing Strategy
How To Plan And Build A Successful Content Marketing StrategyMichael Brenner
 
Beyond Cats: The basics of successful content marketing
Beyond Cats: The basics of successful content marketingBeyond Cats: The basics of successful content marketing
Beyond Cats: The basics of successful content marketingDeirdre Walsh
 
Social Media Content Strategy
Social Media Content StrategySocial Media Content Strategy
Social Media Content StrategyDan Berlin
 
Social Media Content Strateg- Dan Berlin - UPA International 2012
Social Media Content Strateg- Dan Berlin - UPA International 2012 Social Media Content Strateg- Dan Berlin - UPA International 2012
Social Media Content Strateg- Dan Berlin - UPA International 2012 Mad*Pow
 
WHAT IS INBOUND SELLING? (AND WHY YOU NEED IT NOW) [INBOUND 2014]
WHAT IS INBOUND SELLING? (AND WHY YOU NEED IT NOW) [INBOUND 2014]WHAT IS INBOUND SELLING? (AND WHY YOU NEED IT NOW) [INBOUND 2014]
WHAT IS INBOUND SELLING? (AND WHY YOU NEED IT NOW) [INBOUND 2014]HubSpot
 
Content Drives eDM Engagement
 Content Drives eDM Engagement Content Drives eDM Engagement
Content Drives eDM EngagementDavid Barnes
 
8 1 aaohn webinar
8 1 aaohn webinar8 1 aaohn webinar
8 1 aaohn webinarSteve Drake
 
Internet Marketing 101: Content Marketing Basics
Internet Marketing 101: Content Marketing BasicsInternet Marketing 101: Content Marketing Basics
Internet Marketing 101: Content Marketing BasicsWhole Brain Group, LLC
 
Content marketing plan
Content marketing planContent marketing plan
Content marketing planLoges waran
 
Building a Global Brand Through Content Marketing & Social Media
Building a Global Brand Through Content Marketing & Social MediaBuilding a Global Brand Through Content Marketing & Social Media
Building a Global Brand Through Content Marketing & Social MediaOnline Marketing in Galway
 
State of Internet Marketing - Session 2
State of Internet Marketing - Session 2State of Internet Marketing - Session 2
State of Internet Marketing - Session 2EAG
 
How to Build a Content Marketing Strategy
How to Build a Content Marketing StrategyHow to Build a Content Marketing Strategy
How to Build a Content Marketing StrategyNewsCred
 
A Guide to Content Seeding
A Guide to Content SeedingA Guide to Content Seeding
A Guide to Content SeedingC.Y Wong
 

Semelhante a Content Marketing: How to Successfully Convert Content into Customers (20)

Captivating Content Marketing
Captivating Content MarketingCaptivating Content Marketing
Captivating Content Marketing
 
"C" Doesn't Stand for Chocolate (Ahava Leibtag, AhaMedia.com)
"C" Doesn't Stand for Chocolate (Ahava Leibtag, AhaMedia.com)"C" Doesn't Stand for Chocolate (Ahava Leibtag, AhaMedia.com)
"C" Doesn't Stand for Chocolate (Ahava Leibtag, AhaMedia.com)
 
How To Plan And Build A Successful Content Marketing Strategy
How To Plan And Build A Successful Content Marketing StrategyHow To Plan And Build A Successful Content Marketing Strategy
How To Plan And Build A Successful Content Marketing Strategy
 
Beyond Cats: The basics of successful content marketing
Beyond Cats: The basics of successful content marketingBeyond Cats: The basics of successful content marketing
Beyond Cats: The basics of successful content marketing
 
Social Media Content Strategy
Social Media Content StrategySocial Media Content Strategy
Social Media Content Strategy
 
Social Media Content Strateg- Dan Berlin - UPA International 2012
Social Media Content Strateg- Dan Berlin - UPA International 2012 Social Media Content Strateg- Dan Berlin - UPA International 2012
Social Media Content Strateg- Dan Berlin - UPA International 2012
 
ContentMarketingADMA
ContentMarketingADMAContentMarketingADMA
ContentMarketingADMA
 
Contentmarketing1
Contentmarketing1Contentmarketing1
Contentmarketing1
 
WHAT IS INBOUND SELLING? (AND WHY YOU NEED IT NOW) [INBOUND 2014]
WHAT IS INBOUND SELLING? (AND WHY YOU NEED IT NOW) [INBOUND 2014]WHAT IS INBOUND SELLING? (AND WHY YOU NEED IT NOW) [INBOUND 2014]
WHAT IS INBOUND SELLING? (AND WHY YOU NEED IT NOW) [INBOUND 2014]
 
Content marketing
Content marketingContent marketing
Content marketing
 
Content Drives eDM Engagement
 Content Drives eDM Engagement Content Drives eDM Engagement
Content Drives eDM Engagement
 
8 1 aaohn webinar
8 1 aaohn webinar8 1 aaohn webinar
8 1 aaohn webinar
 
Content Strategy: How to Win at Social and Search with a Great Content Strategy
Content Strategy: How to Win at Social and Search with a Great Content StrategyContent Strategy: How to Win at Social and Search with a Great Content Strategy
Content Strategy: How to Win at Social and Search with a Great Content Strategy
 
Internet Marketing 101: Content Marketing Basics
Internet Marketing 101: Content Marketing BasicsInternet Marketing 101: Content Marketing Basics
Internet Marketing 101: Content Marketing Basics
 
Content marketing plan
Content marketing planContent marketing plan
Content marketing plan
 
Building a Global Brand Through Content Marketing & Social Media
Building a Global Brand Through Content Marketing & Social MediaBuilding a Global Brand Through Content Marketing & Social Media
Building a Global Brand Through Content Marketing & Social Media
 
6 Steps To Solid Content Marketing Plan
6 Steps To Solid Content Marketing Plan6 Steps To Solid Content Marketing Plan
6 Steps To Solid Content Marketing Plan
 
State of Internet Marketing - Session 2
State of Internet Marketing - Session 2State of Internet Marketing - Session 2
State of Internet Marketing - Session 2
 
How to Build a Content Marketing Strategy
How to Build a Content Marketing StrategyHow to Build a Content Marketing Strategy
How to Build a Content Marketing Strategy
 
A Guide to Content Seeding
A Guide to Content SeedingA Guide to Content Seeding
A Guide to Content Seeding
 

Mais de 451 Marketing

Content Marketing: Greet Your Guests and Boost Your Bookings
Content Marketing: Greet Your Guests and Boost Your BookingsContent Marketing: Greet Your Guests and Boost Your Bookings
Content Marketing: Greet Your Guests and Boost Your Bookings451 Marketing
 
451 Marketing Capturing Customers - 2014 Webinar
451 Marketing Capturing Customers - 2014 Webinar451 Marketing Capturing Customers - 2014 Webinar
451 Marketing Capturing Customers - 2014 Webinar451 Marketing
 
Taking Control of Content: Why Corporate Communications Should Control Brande...
Taking Control of Content: Why Corporate Communications Should Control Brande...Taking Control of Content: Why Corporate Communications Should Control Brande...
Taking Control of Content: Why Corporate Communications Should Control Brande...451 Marketing
 
451 Workshop: Content Marketing - Planning for 2014
451 Workshop: Content Marketing - Planning for 2014451 Workshop: Content Marketing - Planning for 2014
451 Workshop: Content Marketing - Planning for 2014451 Marketing
 
Planning Content for 2014
Planning Content for 2014Planning Content for 2014
Planning Content for 2014451 Marketing
 
The Right Way to Remarket: Converting Your Online Audience to Sales
The Right Way to Remarket:  Converting Your Online Audience to SalesThe Right Way to Remarket:  Converting Your Online Audience to Sales
The Right Way to Remarket: Converting Your Online Audience to Sales451 Marketing
 
You're Invited: How to Create Buzz and Drive Attendance to Your Event Using ...
You're Invited: How to Create Buzz and Drive Attendance  to Your Event Using ...You're Invited: How to Create Buzz and Drive Attendance  to Your Event Using ...
You're Invited: How to Create Buzz and Drive Attendance to Your Event Using ...451 Marketing
 
10 Steps to SEO Success
10 Steps to SEO Success 10 Steps to SEO Success
10 Steps to SEO Success 451 Marketing
 
MASSbuys: Informing and Engaging Your Constituents Using Social Media
MASSbuys: Informing and Engaging Your Constituents Using Social MediaMASSbuys: Informing and Engaging Your Constituents Using Social Media
MASSbuys: Informing and Engaging Your Constituents Using Social Media451 Marketing
 
How to Create a Dynamic Social Keyword Strategy 2.19.13
How to Create a Dynamic Social Keyword Strategy 2.19.13How to Create a Dynamic Social Keyword Strategy 2.19.13
How to Create a Dynamic Social Keyword Strategy 2.19.13451 Marketing
 
2.7.13 Workshop: Social SEO
2.7.13 Workshop: Social SEO2.7.13 Workshop: Social SEO
2.7.13 Workshop: Social SEO451 Marketing
 
SEO 101 webinar 10 25-2012
SEO 101 webinar 10 25-2012SEO 101 webinar 10 25-2012
SEO 101 webinar 10 25-2012451 Marketing
 
SEO 101 Workshop 10/2
SEO 101 Workshop 10/2SEO 101 Workshop 10/2
SEO 101 Workshop 10/2451 Marketing
 
Pinterest for Brands Webinar 09 27 12
Pinterest for Brands Webinar 09 27 12Pinterest for Brands Webinar 09 27 12
Pinterest for Brands Webinar 09 27 12451 Marketing
 
Google Analytics 101 - Francis Skipper
Google Analytics 101 - Francis SkipperGoogle Analytics 101 - Francis Skipper
Google Analytics 101 - Francis Skipper451 Marketing
 
451 Marketing Creative Portfolio
451 Marketing Creative Portfolio451 Marketing Creative Portfolio
451 Marketing Creative Portfolio451 Marketing
 

Mais de 451 Marketing (20)

Content Marketing: Greet Your Guests and Boost Your Bookings
Content Marketing: Greet Your Guests and Boost Your BookingsContent Marketing: Greet Your Guests and Boost Your Bookings
Content Marketing: Greet Your Guests and Boost Your Bookings
 
451 Marketing Capturing Customers - 2014 Webinar
451 Marketing Capturing Customers - 2014 Webinar451 Marketing Capturing Customers - 2014 Webinar
451 Marketing Capturing Customers - 2014 Webinar
 
Taking Control of Content: Why Corporate Communications Should Control Brande...
Taking Control of Content: Why Corporate Communications Should Control Brande...Taking Control of Content: Why Corporate Communications Should Control Brande...
Taking Control of Content: Why Corporate Communications Should Control Brande...
 
Content Marketing
Content MarketingContent Marketing
Content Marketing
 
451 Workshop: Content Marketing - Planning for 2014
451 Workshop: Content Marketing - Planning for 2014451 Workshop: Content Marketing - Planning for 2014
451 Workshop: Content Marketing - Planning for 2014
 
Planning Content for 2014
Planning Content for 2014Planning Content for 2014
Planning Content for 2014
 
C3NY Social Signals
C3NY Social SignalsC3NY Social Signals
C3NY Social Signals
 
The Right Way to Remarket: Converting Your Online Audience to Sales
The Right Way to Remarket:  Converting Your Online Audience to SalesThe Right Way to Remarket:  Converting Your Online Audience to Sales
The Right Way to Remarket: Converting Your Online Audience to Sales
 
You're Invited: How to Create Buzz and Drive Attendance to Your Event Using ...
You're Invited: How to Create Buzz and Drive Attendance  to Your Event Using ...You're Invited: How to Create Buzz and Drive Attendance  to Your Event Using ...
You're Invited: How to Create Buzz and Drive Attendance to Your Event Using ...
 
Show and Sell
Show and SellShow and Sell
Show and Sell
 
10 Steps to SEO Success
10 Steps to SEO Success 10 Steps to SEO Success
10 Steps to SEO Success
 
MASSbuys: Informing and Engaging Your Constituents Using Social Media
MASSbuys: Informing and Engaging Your Constituents Using Social MediaMASSbuys: Informing and Engaging Your Constituents Using Social Media
MASSbuys: Informing and Engaging Your Constituents Using Social Media
 
How to Create a Dynamic Social Keyword Strategy 2.19.13
How to Create a Dynamic Social Keyword Strategy 2.19.13How to Create a Dynamic Social Keyword Strategy 2.19.13
How to Create a Dynamic Social Keyword Strategy 2.19.13
 
2.7.13 Workshop: Social SEO
2.7.13 Workshop: Social SEO2.7.13 Workshop: Social SEO
2.7.13 Workshop: Social SEO
 
SEO 101 webinar 10 25-2012
SEO 101 webinar 10 25-2012SEO 101 webinar 10 25-2012
SEO 101 webinar 10 25-2012
 
Art slideshow
Art slideshowArt slideshow
Art slideshow
 
SEO 101 Workshop 10/2
SEO 101 Workshop 10/2SEO 101 Workshop 10/2
SEO 101 Workshop 10/2
 
Pinterest for Brands Webinar 09 27 12
Pinterest for Brands Webinar 09 27 12Pinterest for Brands Webinar 09 27 12
Pinterest for Brands Webinar 09 27 12
 
Google Analytics 101 - Francis Skipper
Google Analytics 101 - Francis SkipperGoogle Analytics 101 - Francis Skipper
Google Analytics 101 - Francis Skipper
 
451 Marketing Creative Portfolio
451 Marketing Creative Portfolio451 Marketing Creative Portfolio
451 Marketing Creative Portfolio
 

Último

Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessSeta Wicaksana
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024Adnet Communications
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Peter Ward
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Seta Wicaksana
 
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!Doge Mining Website
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Pereraictsugar
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCRashishs7044
 
PB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandPB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandSharisaBethune
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCRashishs7044
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...ssuserf63bd7
 
Financial-Statement-Analysis-of-Coca-cola-Company.pptx
Financial-Statement-Analysis-of-Coca-cola-Company.pptxFinancial-Statement-Analysis-of-Coca-cola-Company.pptx
Financial-Statement-Analysis-of-Coca-cola-Company.pptxsaniyaimamuddin
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfKhaled Al Awadi
 

Último (20)

Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...
 
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Perera
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
 
Call Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North GoaCall Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North Goa
 
PB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandPB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal Brand
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...
 
Corporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information TechnologyCorporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information Technology
 
Financial-Statement-Analysis-of-Coca-cola-Company.pptx
Financial-Statement-Analysis-of-Coca-cola-Company.pptxFinancial-Statement-Analysis-of-Coca-cola-Company.pptx
Financial-Statement-Analysis-of-Coca-cola-Company.pptx
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
 

Content Marketing: How to Successfully Convert Content into Customers

  • 1. From Content to Customers
  • 2. Max Silver Social Media Training Manager 617-329-9835 msilver@451marketing.com www.linkedin.com/in/maxesilver @maxesilver www.451Marketing.com
  • 3. “Content marketing is the only marketing left” -Seth Godin
  • 4. What is Content Marketing? Creating and delivering valuable content to your target audience
  • 5. Why Content Marketing? • Generates 3x more leads than traditional marketing • Build trust, create value among suspects – people who want to know what you know, not what you sell (not yet) • Decrease costs, increase customers, scalable/repeatable
  • 6. Why Content Marketing? • Position as an expert • Attract new customers • Maintain a dialogue with existing and past clients • Increase social signals
  • 7. What is Content? Whitepapers, eBooks, Blog and Social Posts Images and Infographics Case Studies Audio or Video Events and Content from Content Email Newsletters Events (Webinars, Workshops)
  • 8. Cornerstone of Marketing Brand Voice & SEO Social Media Personality Content Marketing
  • 10. Content Marketing Does NOT Doesn’t directly convert or sell
  • 11. Content Marketing Does Does help push leads down the funnel
  • 12. Content Marketing Strategy 1 PLAN 4 MEASURE 2 CREATE 3 PUBLISH
  • 13. Who is Your Audience? Who are your ideal customers?
  • 14. Who is Your Audience? Moms Millennials CIOs Think about your current customers…
  • 15. Who is Your Audience? Content you create should address your customers’ pain points: • a need • a problem • a desire • a challenge What are their biggest pain points/needs?
  • 16. Identifying Pain Points • Check out common search inquiries around your product or industry using Google Search Trends and Google Keyword Tool • Address FAQs – ask your sales people what customers are asking them Do your research – what do your customers need?
  • 17. Where is Your Audience? Do your research, know your platforms! For instance: • City dwellers are significantly more likely than rural residents to be on Twitter • Women are five times as likely as men to use Pinterest • Baby boomers are the fastest growing segment of Facebook Where do they find information online? Source: Pew Research Center
  • 18. Audit Current Content Catalog any existing content and categorize by: Type Topic Date Persona Repurpose content that is outdated but still valuable Identify holes or missing content
  • 19. Incorporate Social & Search Goals What things do you need to rank for in social and search?
  • 20. Define Major Topics • What do you know? • Fill in content gaps from your audit… • Think about achieving search and social goals What do you want to be known for?
  • 21. Define Team/Roles • Designate an overall content coordinator • Have coordinator from each functional area • Designate members of senior management team to oversee/contribute – adds to validity Set clear roles, expectations, and standards
  • 22. Create a Content Calendar • Color code by content type • Clearly define ownership • Create a checklist for social media promotion • Share as far in advance as possible to allow time for creation Use a shared calendar such as Google Calendar to share content plan internally
  • 23. As You Are Creating, Ask… Is this content... Unique? Fun? Credible? Inspirational? Beneficial to Share? …Does this Inspire Sharing?
  • 24. Portable Content Answers Popular Questions – “How To”
  • 27. Portable Content Top 10s, Best ofs, and Countdowns
  • 28. Tools for Content Creation • Set up Google alerts • Set up streams in Hootsuite (social listings)
  • 30. Make Sharing Simple! Links to social properties on website Share buttons with content
  • 31. Measure and Adjust What’s getting shared the most, by who, and when?
  • 32. Build Trust • Be consistent • Be generous • Become the authority Follow through with your strategy – make sure your audience can count on regular content
  • 33. Takeaways: Content marketing is a great way to build trust, enhance social media and search marketing, and increase lead flow. 1. Plan Define audience and needs Audit current content Incorporate social and search goals Define major topics Define team/roles Create a calendar 2. Create Create relevant, portable content 3. Publish Publish content across platforms – make it shareable! 4. Measure Measure effectiveness and adjust
  • 35. Integrated Communications Campaigns The experienced team at 451 Marketing specializes in integrating public relations, social media, and search marketing tactics into dynamic communications campaigns supported by a full-service creative team. We work with brands to build awareness, engage customers, and drive business using custom, integrated communications campaigns.
  • 36. The 451 Marketing Philosophy Understanding that there is a typical psychological process to how people make buying (or conversion) decisions, 451 Marketing takes a holistic approach to marketing. Our team of public relations professionals, social media specialists and search marketing experts work together to reach your target audience at every stage of the evaluation and purchase process.
  • 37. From Content to Customers
  • 38. 43 MEASURE 1 PLAN 2 PUBLISH CREATE